Ratings & Reviews for Master Forge 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the straightforward installation and realistic, attractive appearance with abundant flames and natural-looking logs. Many report strong heating performance and appreciate the remote thermostat convenience. However, a substantial group experiences critical failures: pilot lights won't ignite consistently, thermostats fail to shut off at set temperatures, and units remain on indefinitely. Some report gas buildup causing flare-ups and flame ignition issues. Additional complaints include loud popping sounds, missing hardware, and battery sensitivity. Despite strong appeal for those with proper function, persistent operational problems significantly undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.Worth it!
Would RecommendUnable to arrange installation through Lowe's but was able to find a plumber to handle it. The unit exceeds my expectations, attractive and functional. Would definitely recommend
Verified Purchaser
Good product with only one minor negative.
Would RecommendThis log set was reasonably priced, arrived quickly, easy to install and looks and works well. My only negative is that the “click” when the fire comes on is loud and harsh.
Verified Purchaser
Hello Mary, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or...
Buy from Lowe's with confidence. Very good product
Would RecommendLooks good. Warms our large great room pretty well. Remote works perfectly.
Verified Purchaser
Wimpy
Would Not RecommendVery wimpy fire! Doesn’t even give the look of a warm cozy fire. Disappointed!!
Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services e...
Returned Item
Would Not RecommendI returned the item because only one pilot light worked. As I was returning the item another customer was returning their unit because of the same issue.
Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have ale...
Good gas logs.
Would RecommendThe logs look good and works flawlessly. The control is easy to operate and the thermostat works great. I hired a gas technician to connect up the gas to make sure it was correct.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or part...