Ratings & Reviews for Master Forge 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the straightforward installation and realistic, attractive appearance with abundant flames and natural-looking logs. Many report strong heating performance and appreciate the remote thermostat convenience. However, a substantial group experiences critical failures: pilot lights won't ignite consistently, thermostats fail to shut off at set temperatures, and units remain on indefinitely. Some report gas buildup causing flare-ups and flame ignition issues. Additional complaints include loud popping sounds, missing hardware, and battery sensitivity. Despite strong appeal for those with proper function, persistent operational problems significantly undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.New upgrade
Would RecommendWorks beautifully, looks amazing
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Buyer beware
Would RecommendOn the shelf and ready to go
Verified Purchaser
Thank you for taking the time to post your review. We would like the opportunity to better understand your concerns and assist in any way we can. Ple...
Thermostat not working
Would Not RecommendCan barely see a flame For 449.00 Very disappointed
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello Mitchell, thank you for reaching out. We are concerned to read that your thermostat is not working properly and that the flame is barely visibl...
It took a couple minutes to figure out the remote.
Would RecommendInstalled the log set following the instructions and every worked and operated as it should.
Verified Purchaser
Thank you for reaching out. We appreciate your thoughtful 5-star review and are glad to hear that your 24-in 33,000-BTU Dual Fuel Dual-Burner Vent-Fr...
Don’t buy this product!
Would Not RecommendDoes not match photo on box, all parts needed are not provided, had to call technical support twice, directions are missing or incorrect. Decision by Friday to simply return it!
Verified Purchaser
Hello Fredrico, we are troubled to read your review and want to help make this right. For detailed product support regarding your 24-in Dual Fuel Ven...
disappointing
Would Not Recommendflame is barely visible above the logs. No remote, pain to turn on.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Thank you for reaching out. We’d be happy to assist you with your 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Fireplace Logs with Thermos...
Cheap quality, gas won't stay on
Would Not RecommendBought this to replace our 15 yrs old logs. Installation was normal and easy. However the weight of the logs is a quarter of the old logs, feeling cheap. Then, the fire won't stay on unless it's set to maximum. Not sure what the issues is, maybe a broken thermostat leading to auto-shutoff? Tried calling their support but not one picks up.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Thank you for reaching out. We’re troubled to hear about the issues you’re experiencing with your 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-Free...
100% Would not purchase again!!!
Would Not RecommendThis is the start of the third cold season with these gas logs. 1st year was fine but second year the remote receiver box that connects to the fireplace died. I bought one online at direction of customer service. It worked for one year. This year the same part went out so I didn’t even bother calling customer service just ordered and replaced it. It worked for 2 weeks now it randomly is shutting off and appears that the thermocouple is going bad as the pilot won’t stay lit. This unit would be ni...
Hello ChrisG, we are troubled to come across your 1-star review of the 24-in 33,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Fireplace Logs with Therm...
So Warm
Easy use and kicks out alot of heat for our living room.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Thank you, James, for your thoughtful 5-star review. We greatly appreciate your feedback and are delighted to hear that the 19.75-in 30,000 BTU Dual ...
IT WORKED ONE TIME. after that NOTHING
Would Not Recommenddon't buy this unit! doesn't work and there's no customer support. TOTALLY UNACCEPTABLE!!
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello John, we are disappointed to hear about your experience. Our customer service team is ready to provide detailed product support. Please do not ...
it worked ONE TIME...
Would Not Recommenddifficult to light and after getting it lit, it was fine. Different day, tried to lite (ignite) and it WILL NOT IGNITE AT ALL. PILOT LIGHT WILL NOT CATCH. DON'T BUY IT!!
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello john, our customer service team is ready provide technical support for your pilot light. Please do not hesitate to call us at 877-447-4768 or e...
Not working correctly
Would Not RecommendI am 75 yrs old so I had a company install it and the flame is like a freaking candle. No heat either. I’ve called the company to come back and see what’s wrong. They won’t be here until March 11!
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello Mary,
We're troubled to see your 2-star review and truly value your feedback. Our team is on standby to provide any kind of prod...
Good product
Would RecommendWorks good. Really like the remote
Verified Purchaser
check fireplace width & depth with product's W/D
Would Recommendworks well, correct size for our fireplace. Easy to use
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello, thank you for taking the time to share your thoughtful 5-star review. We are pleased to hear that your new vent-free gas fireplace logs work b...