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19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat

Ratings & Reviews for Master Forge 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat

3.6
227
Review
 3.6 out of 5
227 Reviews


56% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the gas log set for straightforward installation, realistic appearance, and strong heating output. Many highlight the attractive logs and lava rock as focal points that look premium. However, a substantial group reports critical failures: pilot lights won't stay lit, flames won't ignite reliably, and thermostats malfunction—either unresponsive or refusing to shut off. Several mention replacement units had identical issues. Minor complaints include battery sensitivity, missing accessories, and loud popping sounds. Despite strong appeal and performance when working, reliability concerns significantly impact overall satisfaction.

Customer review summary generated by AI, including incentivized reviews.
227 Customer Reviews

No problems, nice looking

Would Recommend

Easy to install, very effective and nice looking

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Easy to connect and assemble.

Would Recommend

Easy to assemble. Hooked it up and did not realize there was a cap on the connection. Other than that it actually pretty nice

December 22, 2024
Verified Purchaser
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check the wheel that changes from nat. to propane

Would Recommend

east to install works great no problems

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No electricity, no problem. Stay warm!

Would Recommend

I chose this one because it has a remote start. Easy to operate looks beautiful in your fireplace.

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Response from GHP Group Inc. Support

We sincerely appreciate your thoughtful review. Customer feedback is incredibly valuable to us, as it helps us continuously improve our products and ...

GHP Group Inc. SupportDecember 31, 2024

ghpgroupinc

No remote

Would Recommend

Beautiful set of logs no negative issues works like intented to ,actually much better than my original fireplace logs when cabin was built ,minus the remote control which is a great feature. This model dosent have . However the thermostat setting works properly ,depending set at 1-5 clicks on and off when temperature is reached. I highly re ommend these logs .

December 21, 2024
Verified Purchaser
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Response from GHP Group Inc. Support

Hello, thank you for reaching out. Our customer service team is on standby to provide replacement part support for your remote. Please feel free to g...

GHP Group Inc. SupportDecember 27, 2024

ghpgroupinc

Easy Replacement

Would Recommend

Super easy to install. Heats the house right up!! Can't beat it for the price! I had to buy the attachment kit and a reducer. More importantly... The wife is happy!

December 19, 2024
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Response from GHP Group Inc. Support

Hello, thank you so much for your 4-star review! We’re thrilled to hear that you had a great experience. Our customer service team is always here to ...

GHP Group Inc. SupportDecember 27, 2024

ghpgroupinc

Doesn't work

It doesn't work

December 18, 2024
Verified Purchaser
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Response from GHP Group Inc. Support

Hello, Thank you for reaching out. Our customer service team is on standby to provide troubleshooting support for your log set. Please feel free to g...

GHP Group Inc. SupportDecember 18, 2024

ghpgroupinc

Lowes stands behind the products they sell.......

Would Recommend

1st purchase was a dud. returned. 2nd log set was/is perfect. 30 minute install......

December 17, 2024
Verified Purchaser
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Easy set up!!

Would Recommend

nothing

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Response from GHP Group Inc. Support

o
3. We're truly grateful for your thoughtful review. Customer satisfaction feedback is incredibly valuable to us, as it helps us enhance o...

GHP Group Inc. SupportDecember 10, 2024

ghpgroupinc

Gas heat

This log set is nice, it looks good and works good enough. If the pilot flame was adjustable, the ignition process would be better, as it is, the gas builds up a bit before igniting and creates a bit of a flare up.

December 9, 2024
Verified Purchaser
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Response from GHP Group Inc. Support

We sincerely appreciate your thoughtful review. Customer feedback is incredibly valuable to us, as it helps us continuously improve our products and ...

GHP Group Inc. SupportDecember 23, 2024

ghpgroupinc

Would not recommend

Would Not Recommend

Piolet light would not stay lit

December 8, 2024
Verified Purchaser
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Response from GHP Group Inc. Support

Hello, thank you for reaching out. Our customer service team is on standby to provide troubleshooting support to resolve your pilot light issue. Plea...

GHP Group Inc. SupportDecember 9, 2024

ghpgroupinc

Don’t buy

The unit won’t light I cannot get service going to have to return

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Response from GHP Group Inc. Support

Hello, thank you for reaching out. Our customer service team is on standby to provide detailed technical assistance. Please feel free to give us a ca...

GHP Group Inc. SupportDecember 4, 2024

ghpgroupinc