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19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat

Ratings & Reviews for Master Forge 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat

3.6
227
Review
 3.6 out of 5
227 Reviews


56% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the gas log set for straightforward installation, realistic appearance, and strong heating output. Many highlight the attractive logs and lava rock as focal points that look premium. However, a substantial group reports critical failures: pilot lights won't stay lit, flames won't ignite reliably, and thermostats malfunction—either unresponsive or refusing to shut off. Several mention replacement units had identical issues. Minor complaints include battery sensitivity, missing accessories, and loud popping sounds. Despite strong appeal and performance when working, reliability concerns significantly impact overall satisfaction.

Customer review summary generated by AI, including incentivized reviews.
227 Customer Reviews

Worth it!

Would Recommend

Unable to arrange installation through Lowe's but was able to find a plumber to handle it. The unit exceeds my expectations, attractive and functional. Would definitely recommend

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Response from GHP Group Inc. Support

Hello, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or part...

GHP Group Inc. SupportFebruary 16, 2023

ghpgroupinc

Good product with only one minor negative.

Would Recommend

This log set was reasonably priced, arrived quickly, easy to install and looks and works well. My only negative is that the “click” when the fire comes on is loud and harsh.

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Response from GHP Group Inc. Support

Hello Mary, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or...

GHP Group Inc. SupportFebruary 16, 2023

ghpgroupinc

Buy from Lowe's with confidence. Very good product

Would Recommend

Looks good. Warms our large great room pretty well. Remote works perfectly.

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Wimpy

Would Not Recommend

Very wimpy fire! Doesn’t even give the look of a warm cozy fire. Disappointed!!

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Response from GHP Group Inc. Support

Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services e...

GHP Group Inc. SupportFebruary 16, 2023

ghpgroupinc

Returned Item

Would Not Recommend

I returned the item because only one pilot light worked. As I was returning the item another customer was returning their unit because of the same issue.

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Response from GHP Group Inc. Support

Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have ale...

GHP Group Inc. SupportFebruary 16, 2023

ghpgroupinc

Good gas logs.

Would Recommend

The logs look good and works flawlessly. The control is easy to operate and the thermostat works great. I hired a gas technician to connect up the gas to make sure it was correct.

November 17, 2022
Verified Purchaser
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