Ratings & Reviews for Master Forge 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the gas log set for straightforward installation, realistic appearance, and strong heating output. Many highlight the attractive logs and lava rock as focal points that look premium. However, a substantial group reports critical failures: pilot lights won't stay lit, flames won't ignite reliably, and thermostats malfunction—either unresponsive or refusing to shut off. Several mention replacement units had identical issues. Minor complaints include battery sensitivity, missing accessories, and loud popping sounds. Despite strong appeal and performance when working, reliability concerns significantly impact overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.Worth it!
Would RecommendUnable to arrange installation through Lowe's but was able to find a plumber to handle it. The unit exceeds my expectations, attractive and functional. Would definitely recommend
From 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote Verified Purchaser
Good product with only one minor negative.
Would RecommendThis log set was reasonably priced, arrived quickly, easy to install and looks and works well. My only negative is that the “click” when the fire comes on is loud and harsh.
From 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote Verified Purchaser
Hello Mary, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or...
Buy from Lowe's with confidence. Very good product
Would RecommendLooks good. Warms our large great room pretty well. Remote works perfectly.
From 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote Verified Purchaser
Wimpy
Would Not RecommendVery wimpy fire! Doesn’t even give the look of a warm cozy fire. Disappointed!!
From 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services e...
Returned Item
Would Not RecommendI returned the item because only one pilot light worked. As I was returning the item another customer was returning their unit because of the same issue.
From 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have ale...
Good gas logs.
Would RecommendThe logs look good and works flawlessly. The control is easy to operate and the thermostat works great. I hired a gas technician to connect up the gas to make sure it was correct.
Verified Purchaser
Hello, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or part...