Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Assure Lock 2 Black Suede Smart Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

Ratings & Reviews for Yale Assure Lock 2 Black Suede Smart Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

4.2
206
Review
 4.2 out of 5
206 Reviews


70% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The smart lock has a mixed performance, with some users appreciating its sleek design, easy installation, and convenient remote access features, while others report frequent issues like unreliable unlocking, rapid battery drainage, and malfunctions within the first year of use. While the lock's modern aesthetic and backup physical key option are positives, the overall consensus is that the product's reliability and quality control problems make it a risky purchase for many customers.

Customer review summary generated by AI, including incentivized reviews.
206 Customer Reviews

Make sure it's brand-new and unused before buying

Would Not Recommend

First of all, I have no love for any product that takes something simple and reliable like a lock & key and turns it into a failure liability by adding electronics and battery power. But, a tenant wanted to put one of these on the front door and I obliged because it has the traditional key override. I later learned that the one I took home from Lowe's had been previously installed and here's where it gets utter ridiculous and when I truly decided that this is an inanely stupid product: If some...

August 4, 2023
Verified Purchaser
Was this Review Helpful ?

It doesn’t work and will return

Would Not Recommend

Easy to order but doesn’t work

August 2, 2023
Verified Purchaser
Was this Review Helpful ?

Best lock the L on the market

Would Recommend

Super easy to set up. You also get to assign specific codes to others so you know who enters your home

July 23, 2023
Verified Purchaser
Was this Review Helpful ?

Easy to install

Would Recommend

Easy to install, beautiful looking, sleek and smooth operation. There’s no fighting the deadbolt, very smooth. Programming was easy.

July 14, 2023

From shopyalehome.com

So easy & convenient

[This review was collected as part of a promotion.] We love this lock and are so thankful we go this from Voxbox. It was soo easy to install and the app to use it is user friendly. We love this lock and keypad!

July 13, 2023

From influenster.com

Love it

[This review was collected as part of a promotion.] I just put this on my front door and I like it alot very safe and only your family have the password so is perfect.. I do recommend this products highly

July 11, 2023

From influenster.com

Use with Wifi module for remote control. Good lock

Would Recommend

We use these type of locks on our rental properties and are very pleased. We have had trouble with some of them but for the most part they are great. We added the wifi module so we can remote control it. I do not recommend adding the z-wave module for which you also need to add a hub. They are nothing but trouble. VERY difficult to get them to connect to each other and they often lose connection. Best to get wifi instead.

July 9, 2023
Verified Purchaser
Was this Review Helpful ?

Great Lock!

We've been wanting to get a keypad lock for a while, but couldn't find the right one. This is it, both in appearance and function. It is sleek looking. I love that the numbers don't appear until you wake it up. It also doesn't take up a ton of space on the door like many others do. And the fact that it can take a physical key in case the battery dies is a major plus. Installation was pretty simple. The app has step-by-step instructions and includes videos to help. Once installed, the locking mec...

July 6, 2023
Was this Review Helpful ?

Easy to use smart lock

[This review was collected as part of a promotion.] I really enjoy using this lock and not having to grab my keys when I want to go out for a walk or run a quick errand. The set up was fairly easy without any major issues.

June 27, 2023

From influenster.com

Great lock

Had lock install by locksmith take him about 30 minutes to complete. You need to install Yale access app to use lock. I like that when you lock the door it’s makes the Apple charger noise. I recommend this product.

Was this Review Helpful ?

Frustrating

I bought this to replace a schlage that stopped working after many years. I wanted one that operated similar to the Schlage. This one is close. I don't care about wifi or Bluetooth. I just wanted one that I could enter my code and it would unlock or hit a button on the keypad and it would lock. Unfortunately you have to download an app and create an account just to use it. $180.00. A lot of money just for a deadbolt. Unless I missed something in the instructions, the only way I could set an unlo...

June 5, 2023
Was this Review Helpful ?

Bought one, went back for two more!

Would Recommend

After a few days of research, we bought the Assure Lock 2 in Black Suede. It's such a convenience to not have to search for keys and it's beautiful. The black suede is mat and goes perfect with our decor. Love, love , love it! We returned and bought 2 more. Bonus, you can set it to lock after a few minutes so it's a great safety measure and you never get locked out of your home.

May 12, 2023
Verified Purchaser
Was this Review Helpful ?

Nice Features for a Lock that Just Doesn't Work

Would Not Recommend

It has a feature where it uses the app on your Smart Phone to detect when you're in the driveway and unlocks the door automatically. Too bad the weak little motor just doesn't have enough strength to push the latch all the way out or to retract it. And the scary part is that it appears to be locked but unless it detects the latch is all the way out, it is not acting like a deadbolt and the latch can be pushed back in using a plastic picnic knife. Took it back and Lowes let me select something e...

May 12, 2023
Was this Review Helpful ?
Response from Yale Customer Care

The Assure Lock 2 has the capability and enough motor torque to operate on almost any residential set up. If you have a custom door, our support team...

Yale Customer CareMay 15, 2023