Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users reported the item worked well and was easy to install, while others encountered issues like the product not fitting their hot water tank or the thermocouple not functioning properly. There are both positive and negative experiences with the quality and performance of the product.
Customer review summary generated by AI, including incentivized reviews.Check threads.
Would Not RecommendWouldnt fit on our water heater. Threads wrong.
Verified Purchaser
make sure you have to know length.
It is good parts. works great.
Verified Purchaser
Unused
Although I have always had good experiences with Lowes and any products purchased this particular item hasn't been opened, neighbor had to purchase a new water heater.
Verified Purchaser
Money should go back to my card ,
Would Not RecommendThermocouple not working , looks like open box Or swapped., I end up ordering new one on line, after hiring technician who found out gas valve is ok.
Verified Purchaser
We are very sorry to hear of your experience.
We recommend reaching out to Lowe's Customer Care at 1-800-445-6937 or Text 84109.
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Sometimes just changing the thermocouple can save
Would RecommendIt was a perfect fit and it working perfectly
Verified Purchaser
Works Good
Would RecommendWorked just like you would expect!
Verified Purchaser
Works great.
Would RecommendThe price couldn’t not be beat.
Verified Purchaser
Furnace Not Heating
Would RecommendPrefect, saved me money on DIY part.
Verified Purchaser
Thermocouple for boiler
This product will do the job. However, the electrical connection is two short. I neede a 36” unit but all Lowe’s had was the 24”. I bought the 24” toget through the night. I got the 36” the next day. Also, the picture directions were not clear on how position or install. Sore verbiage is needed. I got better guidance from YouTube.
Verified Purchaser
It is not recommended to deviate from sizes originally used in any product.
If there are ever questions on installation of a replacement ...

We are sorry to hear of your experience. We want to ensure the issue is resolved.
Please send your phone number to talktous@aosmith.c...