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Encode Plus Camelot Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

Ratings & Reviews for Schlage Encode Plus Camelot Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

4.5
221
Review
 4.5 out of 5
221 Reviews


86% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The smart lock offers reliable performance, easy installation, and convenient features like integration with Apple devices and the ability to create guest access codes. Users praised the lock's well-built and quiet operation, though a few noted the need for an Apple hub device to fully utilize remote functions and the lack of haptic feedback on the keypad. Overall, the smart lock provides a secure and seamless way to manage home access.

Customer review summary generated by AI, including incentivized reviews.
221 Customer Reviews

Long wait, it delivers

Would Recommend

I've been waiting like two years for this, and I am not disappointed with the two units that I purchased. I'm living in a relatively new construction, and the doors are bad; they get stuck and the deadbolt sometimes is difficult to close. So I was worried how well the Schlage Encode Plus would handle my bad doors. But luckily the Schlage Encode Plus works better than the deadbolts that came with the house. The front door now closes and latches without problem, and the deadbolt never snags. And ...

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Wait till the next revision, this one has issues.

Would Not Recommend

REALLY wanted to love this lock. HomeKit setup not simple (like it should normally is with other HK devices). Lock stopped working after a day. Customer support said "motor issue, return" but they also said they don't know much about the lock yet since it's only in limited release. So WAIT till next year after they work the kinks out. I hope I just got a bad one.

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Response from Schlage Customer Care

Hello, we're sorry to hear you're unsatisfied with the BE489WB. Please contact us at consumerschlage@allegion.com or 888-805-9837 so we m...

Schlage Customer CareAugust 19, 2022

Allegion_Schlage

Nice but dont need support

Would Not Recommend

Contacted the warranty department about a defective lock. I put in a request to get a new lock shipped. It has been two months and Schlage will not give me an update, stating they are still waiting for the lock to be manufactured from the factory. This is not a special lock, my home has been unsecured for two months due to this. The hold time is at least 51 minutes before anyone will answer. Go somewhere else if you feel like you need to call support

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Response from Schlage Customer Care

Hello, we're sorry to hear you're unsatisfied with the BE489WB. Like many other companies, Allegion is currently experiencing supply chain co...

Schlage Customer CareAugust 19, 2022

Allegion_Schlage

Please add WINK and SmartThings support!

Would Not Recommend

I want to love this brand new Schlage Encode Plus Lock and want to purchase eight of these for our doors, but the only FIVE MAJOR features & NEEDS that are MISSING from this lock is WINK and SmartThings and Z-Wave and Zigbee support NEEDS to be added to this lock. Schlage should also add a touchscreen biometric fingerprint reader for advanced security (ability to require PIN code AND/OR biometric fingerprint AND PIN code). Also most importantly, this lock DEFINITELY needs to support WINK and S...

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Response from Schlage Customer Care

Hello, we're sorry to hear you're unsatisfied with the BE499. For a lock compatible with Z-Wave hubs, please refer to the BE469ZP. Please con...

Schlage Customer CareAugust 8, 2022

Allegion_Schlage

Works perfectly with Apple Home Key + HomeKit

Would Recommend

I've had the lock for a few months now, and it has worked perfectly. I've never had any issues with it not working. Other than testing the physical key for the first time during installation, I've never had to use the physical key since my phone and watch have always unlocked it without issue. Pros: - Great if your household uses iPhones. - Very convenient to unlock the door with my Apple Watch and iPhone, I don't have to fumble for my keys. - Easy to install and set up with HomeKit. - Remotel...

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No regrets!

Would Recommend

Easy install and setup. One feature of unlocking as you near the door is not functioning. I haven't had time to look into this, so it may be a user issue. The phone tap near the lock is functioning. Overall very satisfied! I will be purchasing another one when they are back in stock.

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Check the contents of Encode Plus box

Would Recommend

I am anxiously awaiting a reply to my email to Schlage as to why my 2 Encode Plus locks did not have the strike plates shown in both the literature and web directions that would afford best install. I did not have the benefit of installing them as recommended due to incorrect hardware. The app and ease of operation are both very promising. Fingers crossed that I hear back and get the correct hardware sent along to me soon!

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Response from Schlage Customer Care

Hello, we're sorry to hear you're unsatisfied with the BE489. Please contact us at consumerschlage@allegion.com or 888-805-9837 so we may...

Schlage Customer CareJune 9, 2022

Allegion_Schlage

Excellent Apple Features at a High Price

Would Recommend

Love this lock. It has worked flawlessly since being installed. Bought it for the HomeKit home key unlock. It works with my phone and watch. Took off a star for the price, way too high.

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Excellent smart lock for Apple HomeKit

Would Recommend

Support for Apple HomeKit and works well, but Schlage app does not work if using iOS Home app.

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Another satisfied customer

Would Recommend

I really like the fact that I can finally use my Apple Watch to unlock the door. I had to call the Schlage product support to guide me through the Apple HomeKit setup process - The support technician was able to help me setup within a few minutes.

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Apple HomeKey works perfectly!!!!

Apple HomeKey!!!! Super easy install. It integrates in HomeKit perfectly.

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Awesome concept... flawed internal design

Awesome concept... flawed internal design. The internal wiring isnt "wrapped" or protected so the wires will pull apart very easily.

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Best HomeKit lock ever!

Would Recommend

Best HomeKit lock ever! Easy to install. Works every time. Super fast lock and unlock. Went fro hating our previous Wi-Fi lock to loving this one. Everyone at the house is raving about how great it is. AppleWatch and iPhone fast tap and unlock, plus all the other HomeKit options. If you’re using HomeKit as your main system, there is no other choice for door locks. You found the holy grail.

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It's pricey, but worth it. Batteries, included!

Would Recommend

How modern the technology is! I can lock/unlock on my Apple iPhone and Apple Watch. Presto!

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Life changing for iPhone users!

Would Recommend

I've been waiting for a product like this for a long time. Setup could have been easier, I highly recommend watching YouTube installs. However, once this is set up on your phone and watch, it is a seamless experience. It supports "Apple Home Key", so if you have Apple Wallet set up, it creates a virtual "key" in the wallet. You can then use your phone or watch to open and close the deadbolt. It is quiet and fast. There are also multiple ways to open and close the lock, so no worries there. It ha...

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