
Ratings & Reviews for Samsung Jet Bot AI+ Auto Charging Self Emptying Pet Robotic Vacuum Cleaner
Ratings may include incentivized customer reviews.
What Customers Are Saying
The robot vacuum offers strong suction and efficient cleaning on hard floors, with advanced features like mapping and obstacle avoidance. However, it may struggle on carpets, particularly darker-colored ones, and some users have reported issues with noise, connectivity, and durability. Overall, it is a capable vacuum, but may not be the best choice for homes with primarily carpeted areas.
Customer review summary generated by AI, including incentivized reviews.Sensor issues
Would Recommend[This review was collected as part of a promotion.] I have some issues with one of the sensors. Error msg.
From Samsung US
Excellent for Pet Home
Would RecommendI've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is m...
From Samsung US
Cleaning time degradatio
After a year time of cleaning is only 19 minutes. At least one time per month I check and clean moving parts
From Samsung US
Hello, We know the disappointment about the vacuum's cleaning time. Let us help. As you use the vacuum over some time, the battery charging time and...
Decent not perfect
[This review was collected as part of a promotion.] Had a month. Works most of the time but randomly can't find rooms and gets stuck in places it had no issue with on previous runs.
From Samsung US
Greetings, We understand how important it is to have a reliable appliance at home. Let us help. Here is a link for troubleshooting steps for your va...
Life just got a little easier for me.
Would Recommend[This review was collected as part of a promotion.] Without a doubt the best purchase of the year. Life just got a little easier!
From Samsung US
Waste of money
Would Not RecommendThis is the worst excuse for a vacuum. I have a very short pile carpet and it virtually won’t pick up anything off of it. Even on the area that has indoor/outdoor carpet it passes over stuff that is on the floor and leaves it behind. It might be a good option if you have vinyl or hardwood flooring, but if you have carpet of any kind keep looking and don’t waste your money on this junk.
Hello,
We understand the disappointment about the vacuum's cleaning performance. Let us help.
Your Samsung Jet Bot vacuum u...

Great features
Would Recommend[This review was collected as part of a promotion.] I bought this few months ago and clean the floor very well.
From Samsung US
Don't believe the hype!!
I bought a month and surprised at all of lies in some the reviews.. this does NOTHING be sweep trash dirt across the for.
From Samsung US
Hi Kevin, We understand how you feel regarding this vacuum. We are here to assist you in any way possible. We would like to speak to you directly t...
Best vacuum robot
[This review was collected as part of a promotion.] Best vacuum robot I've ever had. Easy to operate and works very efficiently. My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
From Samsung US
Quality Product
[This review was collected as part of a promotion.] Being a Samsung fan I bought this hoping it was a quality product like their TV's and phones. After using a few months I'm very happy with the product. The only complaint I have is it lost the Smart Things Wi-Fi connection and I had reset the connection as if it was a new product. That's the only reason I gave it 4 stars and not 5.
From Samsung US
Great
Would RecommendMuy buen producto Pero necesito comprar el recipiente para el polvo y el cepillo de limpieza que se me perdió Gracias
From Samsung US
Amazing robo vac
[This review was collected as part of a promotion.] Amazing how well the vac accurately maps the entire house (single story), always knows where it is and cleans in an organized pattern. We have a "dumb" robo vac in another house. It does a good job but randomly wanders around. The Jet Bot literally sees the room, then proceeds to go back and forth vacuuming as you would. It sees all furniture (and other objects on the floor) and maps to go around them. Rarely bumps into things. When creatin...
From Samsung US
Useless
Would Not RecommendThis is a terrible vacuum. When the engineers designed this with the cliff sensors, I guess they assumed everybody in America lives in at least a two-story house. You would think they would include a way to turn off the cliff sensors if you live in a one story house. I have some Persian style rugs with designs on them with a lot of black and the vacuum thinks that the black spots are cliffs and it won't vacuum it and it just gets stuck there and doesn't move. It's in the middle of another rug ju...
From Samsung US
Hi there, Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently. Please follow the steps in "Using the Jet Bot" ...
Great
[This review was collected as part of a promotion.] Great product for the value for the money great buy
From Samsung US
not last more than 1 year!!!!
Would Not RecommendBought this robot and barely used it for 1 year and now it does not charge anymore. trying to get support from Samsung to send it to be fixed and not having success.. I do not recommend!!!
From Samsung US
We care about your vacuum's betterment, Leo Pallos. We are here to help you. Please refer to pages 17-19 of the vacuum's manual if the recharging doe...
Worth recommending.
Would Recommend[This review was collected as part of a promotion.] Very good looking, but a broom design that I don't feel does a good job of cleaning the floor. The design of automatically collecting dust is good
From Samsung US
Complaining regarding disable to use certain fxn.
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been t...
From Samsung US
Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to...
Robot doesn’t Charge During schedule Cleaning…
Would RecommendRobot Gets stuck on 40% then Sometimes it will go down to 39% Is there Anything to fix this?
From Samsung US
Hi Davidibegbulem, We know how crucial a working appliance is at home. Let us assist you with your vacuum. To help you with your vacuum that is not ...
Bad purchase. Do not buy this vacuum.
Would Not RecommendThis is the worst robot vacuum I have bought so far. It worked good till an year and right after 1 year it failed to charge anymore. When I contacted Samsung support they said they will charge the amount same as I paid for the vacuum. Very disappointed by the product and the support.
From Samsung US
Hello Siddharth, We understand your frustration about your Jet Bot. To help you is all we wanted. Below is a link with steps to help determine why y...
it's ok
[This review was collected as part of a promotion.] it's OK, it needs better no go adherence. gets tangled up a lot
From Samsung US
Hi Toti, It must be frustrating to deal with the error message from your Jetbot Vacuum. We are here to assist. I have shared a Samsung link below ...