Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers efficient drying, useful features like wrinkle control and steam, and is generally described as high-quality and durable. However, a significant number of customers have experienced issues with the drum cracking or heating element failing after a few years of use, requiring frequent part replacements. This raises concerns about the product's long-term reliability and quality, which prospective buyers should carefully consider.
Customer review summary generated by AI, including incentivized reviews.Broke twice
Would Not Recommendthe dryer broke twice in the last 3 years. really disappointed from this product. also had issues with our washer wf5000. very negative experience. i had more expectations from a brand like samsung.
From Samsung US
Very happy with this dryer
Would RecommendI really like this dryer so far. We've had it two weeks and have completed about 25 loads in it. It does what it's supposed to, plain and simple. Lowe's got it delivered in only two days, which was also very nice.
Verified PurchaserSweepstakes
We're thrilled to hear it, jaykayd! Samsung loves hearing from our satisfied customers. ^Jecca
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Quiet and well-featured, but not durable
Would Not RecommendIf I'd written this review a month ago, I would have given 4 stars, but since then the dryer started making loud grinding noise of metal on metal and I will have to pay a large bill for out of warranty service. A previous Kenmore dryer didn't develop any problems for over 10 years and, when it did, I was able to replace the belt and a switch myself. This Samsung is much more complicated and I didn't dare tackle it myself.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Don't make em like they use too
Would Not RecommendWhen the Manufacture warranty runs out, the Tub Roller starts squeaking, This Dryer was in the Factory 3 years ago, and for the price should not have any issues
From Samsung US
CarlTN111, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article wi...
Dry the wash away
Would RecommendThis dryer is adequate and exceeds expectations. Quieter than I expected and it a nice addition to any laundry; aesthetically and size.
Verified PurchaserSweepstakes
Hey David! It's so great that this dryer has exceeded your expectations! We appreciate the 5 stars. ^Jecca
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Not durable
Would Not RecommendI normally enjoy my Samsung products. I bought this SAMSUNG dryer in Aug 2016 with the matching washer. Of course the warranty expired at the one year point. In Jan 2018, the idler pulley basically disintegrated and the one of the drum rollers were worn out. Since I'm fairly handy, I repaired it myself. In Nov 2018, replaced the rollers again along with a new drum due to it not being able to retain the heat to dry (because you can't buy a seal, it's only available as a drum unit--called the 'dru...
We appreciate you taking the time to share you experience with us. Samsung values the opinions and feedback of our customers. ^Jecca
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Terrible for drying sheets
Would Not RecommendThis dryer is lousy at sheets. The sensor is so picky it shuts off when things are still damp. It won't allow you to run on a timed dry to get things dryer. It also rolls the sheets into tight little balls where the inner items are still wet. The sing-song melody it plays when finished etc is annoying. We shut it off but that means we have to keep an ear out. The washer is fine but we'd never buy this dryer again. Try another. This one isn't worth it.
Hey there, I would love to recommend the following link to assist in determining the cause of the clothes not drying. https://bit.ly/2Qd2D0B ^Bri ...

Annual repair required
Would Not RecommendI bought this dryer about 4 years ago and have had to buy replacement parts every single year. Don’t think I would use Samsung for dryer again.
From Samsung US
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Sam...
Design flaw, failed after 18 months
18 months the dryer began to squeal and shut off randomly. Repair guy could not replicate the problem and left. After less than 2 years the dryer started grinding due to a melted idler pulley. The design is such that the wheel has no bearing, (like you would see in other brands) and instead uses metal on metal connection that eventually melts the plastic retention clip, which is the thing that prevents the heat from causing a fire. This is a known issue that Samsung has not addressed! The proble...
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We ar...

Dries super fast
Would RecommendI love this dryer! It's quiet, fits oversized items and dries everything faster than any machine we have ever owned.
Verified PurchaserSweepstakes
Versatility is key, MissMary! Whether it's a small load or a large load, it's important to for your hi-tech dryer to provide consistent results! Than...

Very disappointing
Would Not RecommendThis is the worst appliance ever. Bed linens get rolled into a tight ball, leaving the center wet while the outside is dry. No amount of rearranging or use of “dryer balls” makes a difference. This never happened with my old Maytag.
From Samsung US
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your...
Had unit 4 months and doesn't dry clothes
Would Not Recommendworked well for 4 months then stopped drying clothes. won't heat up to normal temps. currently on my third week of trying to have samsung get a technician to troubleshoot, but since it's stacked the technician who did finally show up said its against policy to troubleshoot any further when the unit is stacked. unit should not stop working after 4 months! stay away - samsung service is not the best
Sweepstakes
We appreciate you taking the time to let us know about your experience, Pete. It sounds like you are on the right path to getting this resolved. Sams...

Nothing fancy
Work as expected
Verified PurchaserSweepstakes
We're happy to know the dryer has met your expectations, Peng. ^Jecca
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Warning dryer drum huge 12 crack after just 2 year
Would Not RecommendHave owned many dryers. Must say never have had a dry drum have such a huge defect after only 2 years.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I woul...
Piece of junk
Would Not RecommendAt first this was a great dryer and loved it. As time went on though our clothes took longer to dry even on a light load. Now two weeks ago it's makes a horrible grinding noise likes it's going to blow up! Which is scary because we actually bought this set to replace the recalled set that could have possible caught fire and seeing how we already had a house fire in our life we didn't want to risk it. (So this set is only 2 years old) We have kept our appliances clean and the lint compartment alw...
From Samsung US
Great Dryer
Would RecommendWas hesitated of getting this dryer because I know Samsung was known for TVs. The dryer is bigger than my last one but it’s great and simple to use.
Verified PurchaserSweepstakes
Thank you for letting us know how much our dryer has been to you. Samsung does indeed provide a wide selection of products beyond just televisions. ...

filter almost a deal breaker
Would RecommendThe dryer is a good quality appliance that does a great job of drying clothes. The filter is a pain as it is hard to get in and out and opening it requires a little help from a screw driver. Furthermore, if you reach down into the area under the filter to clean there the trapdoor snaps your fingers so you definitely need two hands - one to clean underneath and one to hold down the hinged door. The filter is almost a deal breaker, annoying and cumbersome. Because the dryer does the job so wel...
From Samsung US
We appreciate the feedback you provided about your dryer. Samsung is continually improving its products and services, and your feedback is vital to t...
HORRIBLE
Would Not RecommendI have had this dryer 18 months. I spent $800 hard earned money on this dryer that I thought would last for years. In 18 months I have had to replace 2 different sensors, the control panel AND the motor!! Now the dryer turns on and then immediately turns off after 5 seconds. I cannot afford a new dryer. I am using a laundry mat and my friends next door to get me through. This is so unacceptable of a product. It is out of warranty and there is nothing that can be done. Samsung needs to make this...
From Samsung US
I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the follow...

You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your...