Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers efficient drying, useful features like wrinkle control and steam, and is generally described as high-quality and durable. However, a significant number of customers have experienced issues with the drum cracking or heating element failing after a few years of use, requiring frequent part replacements. This raises concerns about the product's long-term reliability and quality, which prospective buyers should carefully consider.
Customer review summary generated by AI, including incentivized reviews.Drum Crack
Would Not Recommend[This review was collected as part of a promotion.] i purchased this dryer november 2016 as new. i started hearing clanking noise a few months ago and finally noticed a big crack at the rear end of the drum when one of my shirt got caught in it.
From Samsung US
Repaired twice in 4 years
If you want a quality product look elsewhere. I had this dryer repaired due to broken pulley just outside the warranty and now it’s started metal scrapping noises - waiting for the tech again. For a premium $900 dryer I would have expected it to be more reliable. I’m switching back to GE.
Sweepstakes
I definitely understand your concerns, and appreciate the feedback. You are already on right track, service is already set up to get the issue resolv...

PIECE OF CRA*
Would Not RecommendBought in 2016, paid for extended warranty. Replaced tensioner, and now the dryer drum has a HUGE crack in it. Moisture sensors went out on it already, too.... Called Samsung and they were NOT interested in helping at all; said "you are outside of your extended warranty by 30 days." NEVER AGAIN. Samsung needs to be sued over this as this is a HUGE issue - check the internet~! Would give this thing 0 stars but it's not an option.
Poor Quality
Would Not Recommendwe purchased the dryer and matching washer 3 years ago and now the dryer won't heat up, after only 3 years. extremely frustrated.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Drum cracked in first 6 months.
Would Not Recommendthe sales rep pushed this one. drum cracked in first six months. had it repaired and now it takes 1.5 hour to dry a load that used to take 40 mins. terrible. bought both washer and dryer.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Not good
havent had this for 2 years and the heating element doesnt work! stay away from samsung products. just problem after problem
From Samsung US
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with...
works for a little while anyway
Would Not Recommendok characters exceeded so here goes a shorter version. dryer lasted til warranty went away, then broke so i will never buy samsung again.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Great Pair
Would Recommend[This review was collected as part of a promotion.] bought new pair a month ago, so far- working well. daughter has samsung too, likes it too. made using it easier. like the ease in use so far and options are great.
From Samsung US
Samsung is excited to know that we have exceeded your expectations with our washer's powerful performance, sleek design, and innovative features that ...
Complete garbage - totally disappointed!
I'm generally not one to write a review - even for a poor product - but this is an exception. I had a LG washer/dryer set I purchased a few years ago that were GREAT. We moved and needed a new set. I have always known GE to be a good brand and this set got good reviews so we purchased them. The washer was fine. The dryer, however, made a SUPER loud screeching/scraping noise when we dried clothes. It was so bad that my son, who has a room on the opposite side of the house, got up at night to ask ...
Sweepstakes
Hello Jeff! Thank you for taking the time out of your day to leave us a review on your experience so far. We definitely want all of our customers to ...

Dont buy ths unit, Broken 3 Times in 6 months!
Would Not RecommendBought brand new and failed in a month, replaced with a new one and failed 2 more time in 6 months. Dont buy this unit.....Cheap and fails Bigly.
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would...

Great Dryer
[This review was collected as part of a promotion.] because i got the pair the washer spin cycle is so good that the time to dry the cloths is very fast. i also love the light inside the drum.
From Samsung US
So happy to hear that you are loving your dryer and all the features that make life easier. Thank you for selecting Samsung for your laundry needs. ...
Piece of Garbage, RUN away.
Would Not RecommendThis dryer ran fine for first 3 years. It then would not turn. Had a repairman out and he replaced the idler wheel for 200.00. Thought it was fixed, but after running it for 10 min then a very loud screaching noise came from the machine. Called repairman back and he said the drum roller wheel was broken and wanted 75.00. (I did not pay this and fixed it myself. Now it runs, but wont heat!!! These dryers are notorious for having heating elements go bad as many others online have reported thi...
Sweepstakes
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We ar...

Drier
Would Not Recommendi paid nearly $700 plus extended warranty for this dryer 4 yrs ago . heating element has been replaced 3 times . dryer vent was checked all 3 times and was clear.now the drum motor is going out .
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
hole in dryer drum
Would Not Recommendafter only 2 years the moisture sensors quit working, and now, 3 years old, there is a hole in the dryer drum. not acceptable at all. they refuse to warranty this to fix it.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I woul...
Highly recommended
[This review was collected as part of a promotion.] great dyer. decent capacity, efficient, dependable. i would highly recommend.
From Samsung US
So happy to hear that you are loving your dryer and all the features that make life easier. We value you as our customer and appreciate your recommen...
Versatile and efficient
Would Recommend[This review was collected as part of a promotion.] the programmed settings are effective and the additional programming choices let me dry items based on my preferences. lots of room for large loads but also handles small quantities too.
From Samsung US
the programmed settings are effective and the additional programming choices let me dry items based on my preferences. lots of room for large loads bu...
BEWARE! DO NOT BUY!
Would Not Recommend[This review was collected as part of a promotion.] this dryer has not worked properly since day one. i am very disappointed that i purchased this dryer and i will never buy another samsung product.
From Samsung US
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your...

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I woul...