Ratings & Reviews for Samsung 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR

Replacement Required

We purchased this same unit two years ago, and just before the year mark, the unit had a catastrophic failure in an electrical system component that caused an electrical cascade failure. We had purchased the 5yr extended warranty. It’s a good thing we did as we had to replace a new unit just under two years of operation. The unit works great, is for the most part worry free, however, it is a bit of a mess to empty the filter at the bottom of the washer. Recommend an update with n design to catc...

Wash/Dry

Delivery and sales personal were the best! Appliance, we love the color and performance. Great on stream-wash. GREAT all around!!

Leaks below door seal 2 weeks after purchase

We bought this washer after discovering that our 8 year old Whirlpool washer was leaking out the bottom. We were somewhat concerned at the store about front loading washers and how their door would seal. Well it seems our concerns were well founded. A MERE two weeks after purchase we have a leak from the door seal. This was the whole reason we bought a new washer. I called to get the washer serviced and now I'm told that since I am in the 30 day time frame that they will just replace it. G...

Poorly Made

We had two of these (didn't learn from the first one) both lasted 3yrs before the main drum failed. First one came apart throwing conrete-like pieces into the wash. Second one main drum bearing failed along with the speed control for the rpm and it was declared not economically repairable. Fortunately we purchased the Lowes warranty and Lowes refunded our purchase price and allowed us to buy a different brand. Won't ever buy another Samsung product. Thank you Lowes for your help!

Defective from the start

Got this washer 2 months ago. From the beginning it has never been able to use cold water, (yes, the cold water tap is on, and working!!!) and the delay start doesn't work. Supposedly, Samsung is going to replace it. I have a "reference number". So much for that. Samsung has zero customer service. Their "service line" has people who barely speak english. Apparently their assembly line has people who have no idea what they are doing, also.

Never again

I absolutely hate this washing machine. We've had it about 4 months, the spin has never worked right, just will not balance correctly and makes a horrible racket, no matter how it is set and what spin level we request (it was installed by Lowes). We have a nice size laundry room - or at least I use to think so. Considering the depth of the washer, adding for hose space (35") - we should have plenty of room. but the door does not open flat and the extra deep "window" sticks out when the door is ...

Walking Itself

Even after leveling this machine several different times, the force was so strong (and noisy too), that the machine continued to bounce and rock back and forth out of its set position and towards the center of the room.

Great Washer, economical and quiet.

This washer runs quietly, and does a fabulous job cleaning anything you throw into it. I must say it required fine-tuning to level. I thought when I installed it that it was level. I shook across both diagonals on the top of the washer and no shake was apparent. Then I ran my first load. It wasn't shaking around the room badly, but it was apparent that one of the feet was a bit too low, as the washer shook visibly across the diagonal during the spin cycle. The adjustment required to take the w...

Unhappy Customer

We bought the matching set 2 years ago. It just doesn't clean clothes well enough. It always has a musty smell even though we leave the door open between loads and we use the cleaner on a regular basis as recommended. It stops mid cycle at times and says it has a suds error. The only way to fix it to start the entire load all over again. For what this cost, we expected a much better product. We will never buy a front load washer again. The dryer however works fine. If we could financially, we wo...

Not perfect but close

I only have two complaints about this washer that I have decided aren't too big a deal. First is I'm shocked that the self clean setting is a 4 HOUR setting. That really seems a bit much even for a self clean. The only other complaint is after I finish laundry for the week I have decided after reading lots of comments others have made about keeping on top of mildew smells that I will regularly remove the entire soap dispenser tray and separate each of the compartments and lay it to dry on top of...

Don't Buy This

Removed the shipping bolts, leveled it, run the calibration mode and ran a test cycle. It vibrated something awful. Checked my level - everything was still dead on. Ran with a small load of clothes. Still had a small vibration. Having never had a front load washer, I thought I had loaded it wrong. I live with my son only so we don't wash a lot of clothes. Never could get this to where it didn't have a vibration. The vibration started to get worse no matter what I did. Finally had enough. Filed ...

Terrible Samsung Customer Service

I purchased this Samsung washer and dryer with pedestal recently. While installing, the Lowes technician discovered that Samsung packed two of the same corner brackets (LR4)in the box. I called Samsung to get them to mail out an LR1 to my home. These brackets are attached to the four corners of the pedestal. After being transferred from one Customer Service Rep to another, I finally was told that the bracket in question will cost me $18, plus shipping cost of $7. I told the representative tha...

Why are they still able to sell these?

Call a local repairman before you buy! Samsung front load washers are known to last as few as 4 years, have faulty, cheap parts that break down and corrode, produce frequent error messages, and leave a moldy smell on clothes. Mine lasted 5 years...I'm told I was lucky. Cheap plastic door hinge broke at 3 years, rubber started breaking down and collected in the filter, and it finally started making a clunking noise that indicates the insufficient 'spider' assembly has corroded. Will not spin, ...

Use on first floor only

I've had this machine for about 2 years now. They have a problem going into the spin cycle. Needs better or more balancing rings. Watch YouTube videos first. My washer has literally added 10 mins to my wash cycle. In small laundry rooms it is noisy. For first floor use only if you live in an apartment. I cringe when it's time for the spin cycle. I'm going to sell it for a washer with better spin cycle.

Junk

Purchased both washer and dryer from Lowes in November 2014. Terrible at getting clothes clean. My washer has a short in it and will not turn on. Maintenance repair was going to be $369 with no guarantee of fixing it, I told them to replace the circuit board and when they did they realized that 2 boards were out, another $100. I told them to forget it and get out. They are to reimburse me. The Dryer I have spend $500 on 2 different repairs. Heating coils, rollers, and belts. Made a terrible nois...

Samsung front loader

Our machine just bit the dust but it gave us 9 and a half years of reliable cleaning

Love my Samsung washer

Love Love my front load washers have had it over a month now and wanted to wait before I wrote my review. It is a very good washer, my clothes are clean and smells wonderful, I is also very quiet and no problems to repot

Nothing but grief...

I have struggled with this purchase since the beginning. My "in stock, next day" delivery took over a week because while the machine was available, the pedestal was not. No indication of inventory online and no notice that it wasn't coming "next day." Had to call to inquire. Delivery crew questioned my selection. The machine thumps and vibrates the house. After calling *daily* for a week someone was dispatched. I was criticized for the construction of my home. Was told it was working fine. I can...

Product had issues after 18 months of use. After having it serviced by Samsung; which is really an independent contractor twice it still doesn't work. I've called Samsung and they are not standing by their product. Samsung says it calls a person close to you fix they problem and they can't do anything else; they have nothing to do with any servicing or fixing the problem!