Ratings & Reviews for Samsung 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users report effective cleaning, quiet operation, and efficient resource usage. However, many have experienced significant issues, including excessive vibration, frequent breakdowns, and poor durability. Given the number and severity of negative experiences, the overall quality and reliability of the product are questionable.
Customer review summary generated by AI, including incentivized reviews.DO NOT BUY
Would Not Recommend4-year lifespan. waste of money. no one local will repair samsung due to recurring issues. lost a customer
From Samsung US
not impressed
Would Not Recommendwasher stop working within two years. keep doing rinse and spin cycle forever. it's a very common problem for samsung washer. i have seen many posts with the same problem. never over load and use it twice a week, can't believe it dies so fast.
From Samsung US
Hello! We're here to help, here's a troubleshooting step that'll resolve your washer concerns https://bit.ly/358y06y ^Ty
should have bought the extended warrantee. 4 1/2yr
Would Not RecommendGood enough while it lasted which was 4 1/2 years. The average lifespan for a washer is about 14 years.No one around here (Goldendale, WA to the Dalles, OR) can or will work on it.
Don’t Buy
Would Not Recommendwe have had this machine for just over 2 yrs. it now spins super fast, even when the spin is set to low. the rpms get so high it’s scary and it sounds like a jet taking off. should last longer!
From Samsung US
Hi, Tracy! I understand your frustrations, and I would like to assist with your experience concerning your Samsung Front Load Washer. I would like to ...
Terrible Product
Would Not Recommendthe washer got very loud after 2nd years. replaced the bearings and seal. it lasted one more year. i will never buy samsung again.
From Samsung US
We appreciate the time you have taken to provide us with your experience concerning your Samsung Front Load Washer. I definitely understand your frust...
Dead In Under 3 Years
Would Not Recommendmajor repair in under 3 years forced us to replace the entire machine.broken drum, bearing,etc,too expensive to fix,not worth it. no more samsung.
From Samsung US
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters...
Fail
Would Not Recommendthe product started out great and then....loud noise during spin cycle and then....leaking out of the bottom!!! only a few years old!
From Samsung US
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you!...
Had to replace
Would Not Recommendafter 3 years, i had to replace the assembly filter because of water leakage. it also spins violently and now the washer won't fill up with water...
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Dead in 4 years
Would Not Recommenddied after only 4 years of use in a family of 3. not good quality.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Washer only lasted 3 years
Would Not Recommenddrum banging against the side panels. technician said that it would be cheaper buy a new washer.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
WASTE OF MONEY..LASTED 5 YEARS
Would Not Recommendwill never buy samsung again..bought this and matching dryer only to have both have issues and both are unable to use after 5 years. samsung is not a quality product. buyers beware.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Looks great. And love the stainless steel color.
Would RecommendHad this washer for over 2 years and it’s been great so far. Only have problem once but it has nothing to do with the washer or Samsung. The water filter in the back connected got all kind of dirt in it and for that reason the washer was acting all weird. Quick clean up solved the problem.
From Samsung US
Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for b...
On my 3rd Washer: It's a Banger!
Would Not RecommendBought new in late 2015. Washer started knocking really loud (spin cycle) within 3-4 months. Samsung came out, and determined the unit needed replacement. 2nd one lasted from early 2016 until early 2019. Started knocking again, and has gotten worse over the past few months. If in the same room as the washer, you have to yell at one another in order to communicate. I purchased the 5 year warranty, and they have sent a repair guy out. He stated the unit is not worth fixing, and that the bear...
Sweepstakes
Disappointed in quality
Would Not RecommendWe've had the washer/dryer set for only about 3 years. We noticed the washer started leaking not long after the 2 yr warranty had expired (of course) and it appeared to have been doing it for a while. Wasn't a lot, though, so we just put a towel down when doing laundry. Washer does get smelly, though, despite cleaning and leaving it open. It seemed to do an okay job on washing though, but not spectacular. About two weeks, the dryer stopped working and the cost to repair is so much that we'v...
From Samsung US
klassylass, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information ...
I would not buy Samsung appliances again
Would Not RecommendI bought this washer in September of 2017 and started having problems as soon as it went out of warranty. The washer no longer drains properly and to repair it costs more than a new washer. Junk. Will not purchase Samsung again.
Simple to use
Would RecommendNice and easy for parents to operate, good price and value
From Samsung US
That's fantastic news Steven C! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a l...
Awesoome washer
[This review was collected as part of a promotion.] Bought couple weeks and use on the daily. Not too load and descent cycle finish time.
From Samsung US
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing our Samsung washer! Welcome to ...
Don't Buy!
Would Not Recommendafter 3 years totally shot - Samsung "can't fix" wow
From Samsung US
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your wash...
Inferior Design
Would Not RecommendNever buy a Samsung washer. There is a class action lawsuit on some top load washers which have been alleged to explode and they have been recalled and there should be one on corrosion of the spider assembly used in front load washers. See youtube for examples of all of these. Our front load washer was less than 2 years old and the circuit board failed and the spider support bracket corroded and broke. According to several local repair techs, they all told me the same thing: don't buy Samsun...
From Samsung US
HATE BOTH WASHER AND DRYER!!!
Would Not Recommend. First time buying Samsung. Washer does not clean thoroughly. The dryer is too high when stacked to see settings on low- settings dial is tilted Dewrinkle cycle soaks clothes and then takes 20+minutes to end and clothes are damp but still wrinkled. Both have annoyinng songs when ended. Best advice is do not buy.
From Samsung US
Deevee2, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with...
Your feedback helps us to understand where we can take steps to improve our product. Even though it may not always be easy to hear, feedback is extrem...