Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser provides both hot and cold water, and is generally easy to use and install. Many customers appreciate the convenient bottom-loading design. However, some users have experienced issues with the product's durability and reliability, reporting breakdowns or leaks within a year of use. Additionally, some find the dispenser to be noisy during operation. Overall, the product has received mixed reviews, with both positive and negative experiences reported by customers.
Customer review summary generated by AI, including incentivized reviews.Great deal.
Would RecommendSo far has been a great product. Has hot and cold, but no room temperature.
Verified Purchaser
Ítem is damaged
Would Not RecommendI just took it out the box and it’s dents and scratches on the dispenser
Good water cooler
Would RecommendEasy to set up and delivers cold water all day
Verified Purchaser
Noisy and rattles
Would Not RecommendOurs arrived with a broken door. We were going to just live with it and tape the door shut but it’s also very noisy and something on the inside rattles while you’re dispensing water. It’s LOUD. It’s getting returned.
Verified Purchaser
Good people
Would RecommendBuying it at Lowe's was very easy. I called Primo about the product and was very dissatisfied with their response. But I have no problems with Lowe's. Very helpful.
Verified Purchaser
hinge broken
Would Not RecommendJust got this today and was going home with it to get it set up. it didnt take long to discover the door hinge on the top is broken so I can't close the door properly.
Easy to set up
Would RecommendEasy to set up
Verified Purchaser
Shorter and Didn't have a light
Would RecommendIt worked as expected and advertised
Verified Purchaser
Cheap
Would Not RecommendCheaply made. Came with broken door hinge. No door catch so door won’t shut and it’s very loud.
Simple to set up
Would RecommendEase of replacing the 5gallon water jug
Verified Purchaser
Thank you for watering us with love, Miss O. We’re happy to hear you’re enjoying the convenience and ease of use of your Primo dispenser.Was this Review Helpful ?
Thank you for your positive feedback, Terri. We’re happy you’re enjoying the convenience of your Primo bottom load dispenser!Was this Review Helpful ?
Thank you for your positive feedback. We’re happy to hear you’re enjoying the features of your Primo dispenser!
Stopped working
We did get this in summer of 2023, but in January 2026 it just stopped working. It stays in the same spot, doesn’t move. When you press the water dispenser button, nothing happens. I assume it’s electrical, as we’ve tried many troubleshooting ways.
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Good product Great price
Good product Great price
Verified Purchaser
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