Ratings & Reviews for NewAir 28-lb Per day Countertop or Portable Cubed Ice Maker (Red)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product consistently produces high-quality, soft, and chewable ice in large quantities, often exceeding the capacity of a refrigerator ice maker. Customers appreciate the convenience of having a constant supply of ice and the compact, countertop design that saves space. The product is described as reliable, durable, and easy to use, with simple setup and operation. While a few customers have experienced longevity issues, the overwhelming majority report the product as indispensable for entertaining, camping, and everyday use.
Customer review summary generated by AI, including incentivized reviews.Everyone needs this for fall and holiday parties!
Would RecommendI love this ice maker cozy gatherings, holiday parties, and fun family get-togethers! It's been an absolute game-changer for our parties, and our guests (and kids!) can't get enough of it! The stylish design has made this a centerpiece of our gatherings as everyone is impressed with the sleek look and that this is a powerhouse that makes up to 28 pounds of ice per day! It's fun to watch everyone fill their glasses with sparkly ice and make their drinks. For instance, we set up a mocktail bar wit...
From Newair
Thank you for the 5-star review and for posting your comments in regards to this product AI-100B. We are glad to hear you like the unit's features. We...
wont last and newair won't stand behind them
Would Not RecommendI've had 3 of the nugget makers. none lasted more than 6 months. and now they won't stand behind warranty.
From Newair
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Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
I am most pleased with my purchase. I'd buy it again.
[This review was collected as part of a promotion.] I'd never before bought a countertop ice maker; was dubious of the claims made by some manufacturers that promised 26 or 28 or even 30 pounds of ice a day. Out of this tiny box? Yeah, okay. Well, first, it's not small. It's no behemoth, but it is about the size of a bread maker, Second, this Newair does for a fact crank out 26 pounds of ice in a day. Now, I've only made medium-size ice, so I can't comment on the large or small claims, nut I am ...
From Newair
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-100S . Thank you for choosing Newair!
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-100S . Thank you for choosing Newair!
Great customer service
Would RecommendMy ice machine stopped producing ice and I contacted customer service. My machine was led than a year old. No questions asked, I provided the necessary documentation and I have a new ice machine on the way. Fern was excellent and helpful. Thank you.
From Newair
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Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-100S. ...
My favorite!
I love this ice maker! Perfect size cubes and makes a good amount!
From Newair
Thank you for the 5-star review and for sharing your thoughts about the unit AI-100S.Thank you for choosing Newair!
Thank you for the 5-star review and for sharing your thoughts about the unit AI-100S.Thank you for choosing Newair!
Broke twice
Would Not RecommendI bought this ice machine. After 1 year it broke. I was excited when they replaced the entire machine,yet 1 year later it broke again. This time i had to buy a pump. Replaced it. Doesn't work either.
From Newair
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your un...
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your un...
Great company to deal with!
Would RecommendI had an issue with a countertop icemaker that stopped working and Newair, and especially their representative Ionie, were very helpful and responsive to my problem. After confirming my purchase they got me a replacement shipped out very quickly.
From Newair
Hi, Thank you for taking the time to leave a review on your Newair Product AI-100S. I am happy to hear that you are pleased with our customer service ...
Hi, Thank you for taking the time to leave a review on your Newair Product AI-100S. I am happy to hear that you are pleased with our customer service ...
Broke after 3 years
Would Not RecommendIt worked good for the first 3 years but then it broke down and wont make ice anymore. Also, its a little difficult to clean
From Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
This machine is AWESOME!
We use distilled water in our ice maker, which allows for no buildup of minerals in it. We use it to make three loads of ice a day, which takes about 1.5 hours for each full basket. We LOVE this machine, the ice it produces, and would recommend it to anyone in the market for one. As an aside, I put the ice into a bag BEFORE I put it in our ice dispenser, as it does freeze together a wee bit once removed from the ice maker and put into the freezer. After an hour or so I "bang" it into the sink to...
From Newair
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S . We highly appreciate your feedback and we are glad ...
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S . We highly appreciate your feedback and we are glad ...
Awesome ice
Would RecommendThese machines last longer than most countertop ice makers. We have 3 of them & love them. They make thick bullet ice & 50 pds a day -yeah. Plus, the customer service is wonderful. Vanessa responded to me quickly & helped me find the additional product I wanted to order Highly recommend, you will enjoy cool drinks
From Newair
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S. We highly appreciate your feedback and we are glad t...
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S. We highly appreciate your feedback and we are glad t...
I will NEVER buy one of these again.
Would Not RecommendThis is the 2nd Newair ice maker in 2 years that has BROKEN in the EXACT SAME SPOT. I was told I had to fix the broken part MYSELF. They sent the part and it was FILTHY. I will never buy NewAir.
From Newair
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this produc...
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this produc...
Works great
Would RecommendHad an issue with water pump but customer service took care of issue and replaced it.
From Newair
Hi, Thank you for taking the time to leave a review on your Newair AI-100S . I am happy to hear that you are pleased with our customer service provide...
Hi, Thank you for taking the time to leave a review on your Newair AI-100S . I am happy to hear that you are pleased with our customer service provide...
Love this product
Would RecommendProduct worked well and warranty was honored when it malfunctioned. Customer online service was speedy and easily followed. I would definitely recommend this product to others.
From Newair
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Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-100S....
The product stopped working within three months of ordering.
Would Not RecommendVanessa Edwards dragged the replacement process out for over three weeks. I have yet to receive a replacement device after I have sent the "required documents" and "images" to her THREE TIMES.
From Newair
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Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Yes
Would RecommendI love the ice machine. It makes ice within minutes of turning on.
From Newair
Thank you for the 5-star review and for posting your comments in regards to this product AI-100. We are delighted to hear the unit has met your expect...
Thank you for the 5-star review and for posting your comments in regards to this product AI-100. We are delighted to hear the unit has met your expect...
Liked the brand not sure if I would recomend
Would RecommendI had the ice maker for barely a year. The inner water dish where the ice is made cracked over time, even the wall where the hinde was had a crack and would get dirty. The motor wasn't too loud during the process. This machince also was suppose to have 3 sizes of cubes but they all looked alike. I am hoping that the Newair machine that is coming today is an improvement.
From Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Not sure if I would buy this again
Would Not RecommendMany of the plastic pieces, such as the water basket to make the ice, over months started having cracked hindges. Mold would set in and I was cleaning it every four oe five days. This machine, althoug it stated it made 3 sizes, it always appeared to be the name size ice nugget.
From Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product...
Thank you for the 5-star review and for posting your comments in regards to this product AI-100B. We are glad to hear you like the unit's features. We...