Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the dryer's rapid drying performance, quiet operation, and smart features like AI sensors and smartphone control. Many highlight the reversible door design for convenient loading and appreciate the intuitive controls and build quality. Some note clothes occasionally remain damp with bulky items, and a few mention the lint trap is difficult to clean and the black control panel shows fingerprints easily. Despite minor design quibbles, most customers consider it a worthwhile upgrade.
Customer review summary generated by AI, including incentivized reviews.This is a nice dryer!
The dryer appears to be a really quality appliance
Not worth the price tag
Would Not Recommend** in addition to previous review.. Model allows the door to open to the side and to the front. HOWEVER, when using the front option, it only opens about 1/3 of the way down. Not user friendly at all. And VERY OFTEN, clothes get caught in the gap/seal in the front of the dryer! Almost always causing the clothes to become twisted during the drying process. Wish we never purchased this dryer.
Not Worth The Price Tag
Would Not RecommendWe've had this dryer THREE months and we're already calling for service! Clothes are coming out with large grease/oil stains! I don't use fabric softener and our vents were cleaned before the new dryer was installed; had to throw away clothing and linens! Things to think about if you are going to buy this dryer: ***I wouldn't buy this dryer again just because of the dryer lint compartment alone! It is not a single screen dryer vent where you can easily remove lint. It's a two screen compartment...
Hi, Anita. Thank you for taking the time to share such a detailed experience with your LG Dryer (DLG8401BE) model. We understand the importance of ha...

Beware!!!!
If I could do negative stars I would. Don’t waste your time with this junk. It looks nice but will give you a d80 and d90 code every time. My one load of laundry has take almost 8 hours to dry because it keeps shutting down. And before you ask, this is a brand new home. The lint vent is perfectly fine and every other avenue as been explored. It’s just this hunk of junk that now I am out of money on because LG does not offer a trade up anymore. Go elsewhere.
From lg.com
Hi, Glennie. Thank you for sharing what’s been happening with your LG Dryer. We understand how important it is for a new unit to run reliably, and we ...
Perfect for us
Would Recommend[Employee of lowes] I did a lot of research before selecting this dryer. We wanted a good rated machine that used gas, and not too overloaded with bells and whistles. This unit fit the bill. We've been using it for a few days now, and so far it exceeds our expectations. It's quiet, does a great job drying our clothes, and isn't complicated to operate. We're happy!
From 7.3-cu ft Vented Gas Dryer ( Matte Black ) Verified Purchaser Lowe's Employee
Good product
Would Not RecommendProduct does not have the settings that we expect to have for the price
Verified Purchaser
(Always install a new vent with new dryers.)
Would RecommendFirst delivery we had, drivers did not hook up a new vent. Dryer sent a code on the first use and showed burn inside drum.. Dryer was replaced with a new dryer and a new vent was then installed. Works great!
Need a quick start card
Would RecommendLike the 2 option door. Did not like the mismatched height between washer and dryer. Also did not like the sloping top. Used to put detergent and dryer sheets on top and now they slide off. Can’t figure why they did that. DONT like the energy saver in the normal cycle. Had a lot of laundry to catch up without a dryer turned on normal and clothes not dry. Had to pull out manual and waste time reading about it Lastly I have to use a flashlight to read all the cycles. Eyesight not that good. ...
Awful
Would Not RecommendClothing gets caught on the gasket surrounding the drum and gets tangled. It almost tears the fabric when you try to free it. Terrible. Every load I did!
Hi, Reee. Thank you for reaching out. We understand the importance of having your LG Dryer (DLG8401BE) model protect your clothing throughout every c...

It's ok.
Unlike your mom, it doesn't do great with larger loads.
From lg.com
Hi Bravo, thank you for taking the time to share your feedback. We understand you’re not seeing the larger‑load performance you expected from your LG ...
Bad customer service for a blown fuse
Would Not RecommendPurchased this LG dryer from Lowe’s about a month ago and it stopped heating after only two weeks. The unit shows error code 9A5 even though the gas pressure was verified at 10.5 inches WC. Very disappointing for a brand-new appliance. I expected better reliability from LG and a smoother support process.
Hi, there. Thank you for reaching out about your LG Dryer (DLG8401BE) model. We understand the importance of having a dependable dryer, especially wh...

Disappointed After One Year of Use
Would Not RecommendI purchased the LG Top-Load Washer (Impeller Extra Large ( 5.5-cu ft ) and Matte Black dryer set (7.3 cu. ft. vented gas dryer with matching washer) for about $1,900 almost a year ago. After doing a lot of research, I decided to give it a try. Unfortunately, the performance has been very disappointing. The washer does not clean clothes well. I have tried several different cycles and settings, but the clothes never feel as clean as they should. The dryer has been even more frustrating. Fabric...
Hi, Mizsera. Thank you for taking the time to share your experience with your LG Dryer (DLG8401BE) model. We understand the importance of having a la...

Good Purchase
Would RecommendSo far so good. Easy to use. Dries clothing thoroughly. The app is great and very useful!
Value
Would RecommendNice value and competitive price
Check and supervise installation
Leak when installed I called they replaced after one entire week then when replacement took place installer’s questioned me if I had put hands into prior installation I was upset no I clearly paid for service this is a 2000 + buy not okay to make remarks overall not happy
Nouse level
Would Not RecommendIs a bit louder than previous dryer
None
Would RecommendI like the way it dries and does not take long for stuff to dry. And it's very good
Great dryer
Would RecommendNice & big. Lots of drying options

Hi, Anita. Thank you for adding more detail about your experience with the LG Dryer (DLG8401BE) model. We understand how important it is for a dryer’...