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Rutledge Plastic Biscuit Soft Close

Ratings & Reviews for KOHLER Rutledge Plastic Biscuit Soft Close

4.2
249
Review
 4.2 out of 5
249 Reviews


82% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product is generally well-received, with customers praising its stylish design, easy installation, and soft-close feature that prevents slamming. Many find the seat comfortable and durable, with quiet operation and easy cleaning. However, some customers have experienced issues with the seat not staying in place or the plastic parts breaking prematurely. A few find the slanted shape uncomfortable, and there are concerns about the quality and durability of the mounting hardware. Overall, the majority of customers are satisfied with the product's functionality and value, but a significant minority have encountered problems, suggesting inconsistent quality.

Customer review summary generated by AI, including incentivized reviews.
249 Customer Reviews

No more slamming

Would Recommend

Great seat - closes slowly and stays in place when you sit on it.

September 17, 2017
From Rutledge Plastic White Elongated Soft Close Toilet Seat Verified Purchaser
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Perfect seat

Would Recommend

Like the toilet seat. It is easy to clean, doesn't stain. Like the soft close lid.

August 22, 2017
From Verified Purchaser
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KOHLER Rutledge Plastic Slow-Close Toilet Seat

Would Recommend

This seat fits my toilet just fine. I enjoy the slow closing because I hate the lid slamming shut.

August 10, 2017
From Rutledge Plastic White Elongated Soft Close Toilet Seat Verified Purchaser
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I'm falling for you

Would Recommend

No more slamming of the seat. After buying a "newly renovated" home, we are seeing some of the shortcuts they took, including cheap thin plastic seats. Now it's safe to sit on the closed throne to dry the toes without feeling like you're gonna fall through. YAY

July 23, 2017
From Rutledge Plastic White Elongated Soft Close Toilet Seat Verified Purchaser
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Replacement elongated toilet seat

Would Recommend

The replacement seat fits perfectly and the slow close lids work like a charm. The seat is also very comfortable. Good product for the low price.

May 24, 2017
From Rutledge Plastic White Elongated Soft Close Toilet Seat Verified Purchaser
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Broke 5 days after purchasing

Would Not Recommend

Installed this toilet seat and 5 days later where the toilet seat is bolted to the toilet the plastic tab snapped off on the one side. I took it back and bought an American toilet seat that has a complete tab surrounding the bolt.

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Response from Kohler Product Expert

Hi Beth, my name is Sarah with KOHLER Co. I'm so sorry to hear that your Rutledge toilet seat broke at the hinge and that you purchased a differe...

Kohler Product ExpertApril 21, 2017

Kohler-Lowes

Kohler Rutledge-Plastic Slow-Close-Toilet-Seat

Would Recommend

I was looking for a replacement seat in my home. I was replacing a seat that lasted seven years. I looked at and examined all of the seats that Lowes had on display. This seat met my expectations for a seat that would last more than seven years. It was in my opinion the best seat for the money. I am a retired commercial plumbing contractor and I have confidence in the brand name. Stan Claybrook

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Easy install.

Would Recommend

I had my 15 year old install it and she said it was easy. Works great. No issues at all.

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Trouble with Seat Video

This is a follow up to my earlier review, This one includes a video showing the problem. I am on my third round of emails with KohlerCustServ@kolher.com. Watch video to view the problem.

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Response from Kohler Product Expert

Hi Bill, this is Laura with Kohler Co. I am glad to provide you with additional assistance. Please include your video in your email to KohlerCustServ...

Kohler Product ExpertMarch 11, 2017

Kohler-Lowes

Trouble with Seat

Would Not Recommend

When I lift the ring seat it starts to fall back down. It usually stays in place once I push it back in position the second time. In other words it's aggravating.

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Response from Kohler Product Expert

Bill, my name is Sarah from Kohler Co. I am sorry to read your Rutledge toilet seat won't stay up. This is unusual and I would like to make a few sug...

Kohler Product ExpertMarch 8, 2017

Kohler-Lowes

Good, but...

Would Not Recommend

The seat is fine. The main issue I have is that the caps that cover the hinges for easy removal keep popping up and if not noticed prior to sitting, the seat will move around and unattach itself. It is annoying to have to remember to close the caps each time. The seat also doesn't want to stay up the first time and you have to hold it for a couple of seconds in order to keep it in the upright position. I have contacted Kohler's customer service and awaiting a second reply. I have had these for a...

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Response from Kohler Product Expert

Hi bahvah, this is Laura with Kohler Co. I am sorry for the issues with your Rutledge toilet seat. Please email our Customer Service team an Kohler...

Kohler Product ExpertFebruary 20, 2017

Kohler-Lowes

Good 4 years

Liked the seat for our Persuade Toilet, but after 4 good years, fluid came out of it which Im guessing is associated with the slow close mechanism. now it slams closed. not what i expected for the price we paid.

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Response from Kohler Product Expert

Hi Doug, This is Laura with Kohler Co. I am sorry your Rutledge toilet seat is not working properly. I am glad to help. The hinge can be easily re...

Kohler Product ExpertJanuary 30, 2017

Kohler-Lowes

Easy close

Would Recommend

This seat is really nice to slowly close. Really like this feature.

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Nice

Would Recommend

We had a Kohler reveal seat that cracked and Lowes wouldn't let us return it because it was a "Bio-hazard". We hated it because it slid all over and we couldn't put a cover on it. When it broke I replaced it with this one which will allow a cover and no more sliding. Also, I called Kholer and they sent out a replacement for the broken seat. This is the second time I contacted them about that seat and they responded well both times. The first time I complained about the sliding and they sent o...

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great product

Would Recommend

I was replacing a broken seat when I bought this one, but I liked to slow close feature so much that I replaced the other toilet seats with a slow close

August 13, 2016
From Rutledge Plastic White Elongated Soft Close Toilet Seat Verified Purchaser
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