Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the smart thermostat for remote smartphone control, voice assistant integration, and intuitive scheduling that saves energy. Most find installation straightforward, completing it in under 30 minutes without professional help. The sleek design and responsive touch interface receive consistent compliments. Many report measurable reductions in energy bills through learning capabilities and away-mode automation. However, some experience Wi-Fi connectivity issues and frustration with app migration. A few note temperature inconsistencies or compatibility challenges. Overall, most customers consider it a worthwhile investment despite minor technical drawbacks.
Customer review summary generated by AI, including incentivized reviews.Not my fav
Would Not RecommendThe fact that it looks like you can turn it but then have to touch a spot on one side to to anything is difficult. Had over a month and still not used to it. Also You can’t use the nest app you HAVE to use Google Home. Makes no sense. I have nothing else I use on google home.
From Google LLC
Not As Described
Would Not RecommendThermostat has a rather cheap feel to it and makes it feel easily breakable.We purchased this unit specifically because it's battery operated and we knew we didn't have a C wire. Despite being advertised as an option for thermostats that don't have a C wire, even this thermostat doesn't work without the C wire.
From Google LLC
Hi Jeff, thanks for sharing your feedback. We’re sorry to hear that the Nest Thermostat didn’t meet your expectations. The Nest Thermostat is designe...
Nest Thermostat
Would RecommendI love our new Nest thermostat, I love the way I can control it from my phone from anywhere in our home. Also I hooked it up to out Alexa and my family can control from that device.
From Google LLC
I need training on how to use it.
Would RecommendMy handyman installed it and I’ve forgotten how to use it. I’m in my mid-60s, so I need large print instructions for a simple, to-the-point video.
From Google LLC
Hi Sabria, thanks for posting your feedback. We're sorry to hear that you don’t have a manual for your Nest Thermostat. We designed Nest Thermostat w...
Ok thermostat
Would RecommendWasn't seamless connecting, had to search on line to find solution, needed common wire. App works great and easy to program. Controlling from the unit isn't a good experience. I stayed at an Airbnb recently that had the better version. Spend the extra money and get the best one.
From Google LLC
Hi Brink, thanks for sending in your feedback on your Nest Thermostat. We're sorry to learn of your difficult experience when setting up your device. ...
Difficult set up
Would RecommendIt was not very easy to set up multiple errors. Had to Google whatbth issue was vs the app walking me through we figured it out, but woukd have been nice for troubleshooting steps to walk you though. Overall I do like the nest, still having difficult with the economy setting and dropping the heat to 56 need to figure that out next
From Google LLC
Hi RM urbana, thanks for sharing your review. We're sorry to learn that your experience with your Nest Thermostat has been a challenge setting up. We ...
Works great!
Would RecommendThe previous smart thermostat worked most of the time, but was slow to respond to changes and frequently was inaccessible from the Google Home app or proprietary app from the manufacturer.The Nest Thermostat on the other hand is very reliable and works very well.
From Google LLC
Nest
Would RecommendGreat thermostat have it do loaded on phone can control it from far away
From Google LLC
Nest with Heat Pump
Would Not RecommendHad to go back to my more conventional Honeywell Wi-Fi Thermostat. Could not get the Nest to perform properly with my Heat Pump System, with regard to the frequency of heating cycles and on/off temperature interval.
From Google LLC
Hi Mike R, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat isn’t working as expected. We value your feedback as we’re a...
Started working right away
Would RecommendI needed a new thermostat for an in law suite and this Nest product for the bill. Installation was made easy by the animated step by step instructions. Not long after the thermostat was installed I started getting suggestions on how to save energy.
From Google LLC
Great upgrade for me, but...
Would Not RecommendI'm happy I finally have a "smart" thermostat that I can control remotely from my phone. HOWEVER, I have one HUMONGOUS problem with the Nest. The SOFTWARE. Google feels that it knows my house better than I do, and INSISTS on only providing the option to set a "hold" temperature for up to 24 hours at a time. When it ends it CONSTANTLY wants to play "nanny" and turn my temp down in the winter to insanely low temps. WHY can't I just have an option to set the temperature at 71 and LEAVE IT THERE??? ...
From Google LLC
Hi Eric, thanks for sharing your feedback. We’re sorry to learn that you’re having challenges setting up your temperature on Nest Thermostat. The ho...
Nest thermostat
Would RecommendIt was a little more difficult than the hub to install (good instructions for wiring, and pretty straight forward anyway). It is causing some grief - we are home all day, everyday, and it keeps changing to eco mode and resetting to 56 degrees. Tried to find a way to disable this mode, but no luck so far. Other than that it works well with the hub and is easy enough to reset temps.
From Google LLC
Hi Scott, thanks for informing us about the difficult experience setting up Nest Thermostat. We apologize for any inconvenience this may have caused y...
new to me
Would Recommendfirst time i use a smart thermostat. it makes it really easy to use your a/c
From Google LLC
Good, but lacking a few niceties
Would RecommendFor me it was hard to install, as I had no C wire. Most people won't have this issue. There are two changes I wish it had:1) it is small, so had little chance of covering the hole. So you may need to buy a faceplate, which are outrageously expensive relative to generic faceplates. Google could sell these as an addon at a reasonable price.2) I wish you could change the display, even just a little. The "set" temperature is huge, and the "measured" temperature is small, IMHO backwards. BUT wh...
From Google LLC
Hi epagepete, thanks for taking the time to share your feedback. We are sorry to learn that you had challenges during the installation of your Nest Th...
50/50
Would Not RecommendWe have a Nest thermostat both upstairs and downstairs. The upstairs thermostat is “offline” 75% of the time. While it still works, and we can still adjust the thermostat, it is not accessible through the app, which is part of the draw of having a smart thermostat. Its a lot of work to troubleshoot and get it back online each time this happens. It seems there is a different reason for it being offline each time. The downstairs Nest has never had this issue.
From Google LLC
Hi Sailerj, thanks for sharing your review here. We're sorry to hear that your Nest Thermostat upstairs is experiencing some difficulties staying onli...
Nest thermostat - works as advertised
Would RecommendOverall, works as expected. Installs relatively easily with backplate. The backplate seems to be curved backwards as it curves away from the wall which is weird. I guess it is just the way it was designed. It is not feature rich as you would expect from others but then again, this was the cheapest Nest thermostat. Easy to integrate with Alexa, works on app, and overall nice and clean appearance. The two parts I ding this for is the backplate (stated earlier) which you will most likely need becau...
From Google LLC
Easy to install, intuitive to control
Would RecommendGreat smart thermostat and a huge upgrade from the dumb one that came default on the wall. I love that it knows when I'm not home so I don't waste money heating/cooling an empty place.
From Google LLC
Nest Is Best
Would RecommendEasy to install; easy to use; easy to buy. Has given me remote access from another state, and the ability to adjust my home's comfort level from bed! One extreme to the other, both just as easy.
From Google LLC
Always enjoyed these.
Would RecommendThis isn’t out first nest thermostat. We have always enjoyed having this system as it makes it so nice for hot or cold day to control all that’s going on with our home.
From Google LLC
pain in the butt to install
Would Not Recommenddoesn't work with old systems, pain in the neck to wire and difficult to get it to connect to my phone.
From Google LLC
Hi Mike, thanks for sharing your feedback. It's unfortunate to learn that your Nest Thermostat seems to not work with your current system. The Nest Th...

Hi Tone, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having challenges using the new Nest Thermostat, and that ...