Ratings & Reviews for Generac Guardian 3-Phase Air Cooled w/WiFi Connectivity 20000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Generac home generator is a reliable and dependable product that provides convenience during power outages. Many customers report the generator has performed flawlessly, automatically powering their entire home. Key features praised include the automatic transfer switch, WiFi connectivity, and quiet operation. While a few customers experienced issues with defective parts or long repair times, the majority of reviews are overwhelmingly positive about the generator's quality and performance.
Customer review summary generated by AI, including incentivized reviews.Peace Of Mind
A Month ago we purchased a standby generator for our second home after purchasing a Generac for our primary home four years ago. We have been completely satisfied with both Generacs! They provide great peace of mind!
From generac.com
Easy to maintain
Excellant investment and no mors worries on lose of power.
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Worst purchase and regret it, failed upon install and awaiting parts
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Excellent Great installation, look great Very impressed with the Installers effort to evaluate our power requirements He contacted the local utility company and found out our average and peak power utilization from the past two years and installed a system that will totally support the whole house
From generac.com
Reliable stanby generator
Would RecommendI bought this uint from Sam's club and had it installed by my electrician. I was not aware that the unit did not come with a battery. Overall, I would buy this unit again.
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Satisfied
Would RecommendI am happy with my Generac. It is reliable. It starts up when needed.
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Great unit
Would RecommendPurchased in spring 2025. Unit operates great when needed. Monthly test run works perfectly
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Overall satisfactory
Would RecommendSince these initial and really no longer relevant items above there have been two emergency stops. I basically emailed everybody for whom I had an address and Kirsten Sandoval responded and told me how to to fix the error. "This issue can be resolved by going out to the generator, making sure the black switch located on the back of the generator is in the up position open the generator lid press off press enter, press auto, and that should clear the code." The first time that occurred was Septem...
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Works
I haven't had a chance to use it and I hope I don't have one for a long time
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Great generator
Would RecommendI have owned this product for around 3 years. The system is extremely well constructed and works great.
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Generac - Good long term investment
Would RecommendI bought my second Generac for a new house one year ago. As the one at my previous residence, it works as advertised. No problems. Weekly testing performed. I would highly recommend this product.
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Generator not working
Unit still not working after 6 weeks. Very dissatisfied customer
From generac.com
We’re very sorry to hear about your experience and understand how frustrating it is that your generator is still not working after this amount of time...
Have not been able to enable the app.
It has always worked as it should. I am very satisfied with my 24 KVA standby Generator.
From generac.com
Peace of mind
The unit works very well, and it has provided service several times when the electric grid failed. It provides us with a great feeling of safety and peace of mind.
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Indispensable for Senior Citizens
Would RecommendProvides peace of mind for those with medical conditions like myself and my wife.
From generac.com
We’re really sorry to hear about your installation experience—that’s not what we want for any Generac customer. We understand how disappointing it mus...