Ratings & Reviews for Generac Guardian 3-Phase Air Cooled w/WiFi Connectivity 20000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Generac home generator is a reliable and dependable product that provides convenience during power outages. Many customers report the generator has performed flawlessly, automatically powering their entire home. Key features praised include the automatic transfer switch, WiFi connectivity, and quiet operation. While a few customers experienced issues with defective parts or long repair times, the majority of reviews are overwhelmingly positive about the generator's quality and performance.
Customer review summary generated by AI, including incentivized reviews.Generator not working
Unit still not working after 6 weeks. Very dissatisfied customer
From generac.com
Have not been able to enable the app.
It has always worked as it should. I am very satisfied with my 24 KVA standby Generator.
From generac.com
Peace of mind
The unit works very well, and it has provided service several times when the electric grid failed. It provides us with a great feeling of safety and peace of mind.
From generac.com
Indispensable for Senior Citizens
Would RecommendProvides peace of mind for those with medical conditions like myself and my wife.
From generac.com
Works great for power outages.
Have owned my Generac for over a year. It has come on twice when the power went out. Both times loved the power it generated to the house.
From generac.com
Nice generator
Good product. Glad to have a backup. Would purchase again
From generac.com
Peace of mind
Getting this generator gave me great peace of mind
From generac.com
Have not yet had to use it but so glad that I have it.
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Generac Rules.
Would RecommendTesting weekly successful. Power outage shortly after installation in March, 2025, had quick reaction and beautiful performance maintaining the power in our home.
From generac.com
Great product
I have professionally installed several Generac with all of my customers having great experiences. I finally decided to install one at my own house.
From generac.com
Solid product - product vendor not so much.
Product is solid. Very disappointed in vendor where purchased. Charged a $400 tariff fee before tariffs were in force.
From generac.com
Don’t Waste Your Money - Buy A Different Brand
Would Not RecommendI bought this generator and installation was attempted by a Generac “Elite” dealer and installer. Now, 3 weeks later, and after multiple attempts by the installer, IT STILL DOES NOT WORK! There are battery charging error codes and fuel delivery error codes. If it comes on during the weekly self test it shuts off after 4 minutes, the warning light turns red and it sends a warning that it won’t restart in an emergency. Don’t waste your money buying a Generac 22KW whole house standby generator. Loo...
From generac.com
We’re very sorry for the experience you’ve had — this is absolutely not the experience we strive to deliver our valued customers. A properly installed...
Eases power outage PTSD.
Haven't lost house power since the Generac was installed so don't have any actual use data as yet. Weekly test firings have occurred and seem normal.
From generac.com
I bought this a year ago and I haven't had any problems with it. Runs like a champ.
From generac.com
We’re very sorry to hear about your experience and understand how frustrating it is that your generator is still not working after this amount of time...