Ratings & Reviews for Generac Guardian 3-Phase Air Cooled w/WiFi Connectivity 20000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Generac home generator is a reliable and dependable product that provides convenience during power outages. Many customers report the generator has performed flawlessly, automatically powering their entire home. Key features praised include the automatic transfer switch, WiFi connectivity, and quiet operation. While a few customers experienced issues with defective parts or long repair times, the majority of reviews are overwhelmingly positive about the generator's quality and performance.
Customer review summary generated by AI, including incentivized reviews.3 years still satisfied with product doing good a little noisy
From generac.com
Love the app to keep track of my generator
Would RecommendBest money I have ever spent on anything in years I would recommend one for everyone
From generac.com
The Generac I have now is not dependable
Would Not RecommendI bought this unit in 2024. The wifi had problems connecting and it would not stay connected. The engine blew the side out oi it with less than 24 hours run time. It took Generac over a month to get the engine replaced.
From generac.com
I upgraded KW from my old general 15KW to 18KW
I upgraded KW from my 15 year old general 15KW to 18KW
From generac.com
Waiting
Professional installation, good looks, haven't had to use it yet, but I'm sure it will work as the exercise mode has never failed.
From generac.com
Storm Protector
Would RecommendWe bought this 22kw about a year ago as our 20kw oil pump failed during a week plus ice storm running 24/7 continually due to extreme trees/down/ice power outage. Had no choice but to replace. We live in Northerm Michigan and Generac IS A MUST!
From generac.com
I have had the unit in about one month and I am completely satisfied
From generac.com
Wise, wise, wisest
I bought this for our new house we are building.I think it was the wisest high dollar item I purchased.
From generac.com
Generac Generator Love
Would RecommendBest money spent! Based on my Generac Generator I have recommended Generac Generators seven (7) times that have resulted in five sales and installations.
From generac.com
Had this installed about a year ago they are going to do the routine maintenance this coming week.
From generac.com
Reliable during a 4 day power outage
Would RecommendI bought my 22KW wifi enabled unit in April of 2024 along with a service contract from my authorized installer. For the 18 months the unit reliably performed its weekly check run along with providing power during half a dozen power outages that typically lasted from 15 minutes to 2 hours. Many times I didn’t even know the generator turned on and only found out in the monthly email report. Then we had a bad snow storm in March 2026 that knocked out power for nearly 4 days. The generator ran f...
From generac.com
Great investment!
Living in Maine we experience the uncertainty of power outages. We are retired and the ease and peace of mind during storms has been wonderful. Wish we’d invested years ago.
From generac.com
So glad that we purchased this product. We live in a rural area prone to power outages.
From generac.com
Best Home Purchase
Would RecommendI have had my generator for 1 year. Love it. Great investment. Peace of mind just knowing that it’s there. I have used it a few times, generator comes on seconds after a power outage. My home functions don’t skip a beat during a storm. Definitely recommend.
From generac.com
Happy With My New Generac Generator
I am very pleased with my Generac generator. The sales, installation and support processes have been stellar. I feel very confident that when the power goes out that we will be protected and safe with our Generac generator.
From generac.com
Thank you for taking the time to share your experience. We understand how frustrating it is to deal with connectivity concerns and an unexpected engin...