Ratings & Reviews for GE UltraFresh Vent System Stackable Extra Large ( 5-cu ft ) Front-Load Washer with Steam Cycle ( Sapphire Blue )

NEGATIVE stars

Not sure how this washer has 4.5 stars... Zero/negative was not an option and one star is generous. Purchased in July 2023 and do an average amount of laundry. MULTIPLE issues, had to replace the control board ($500) in December and should have just tossed it then and replaced this piece of JUNK! Have had issues with it draining since it was about a year old. Almost just flooded our utility room. So many issues with clothes coming out sopping wet, washer cycles going for 3+ hours (definit...

do not buy extended warranty

bought our unit 2/13/2024 as of today called to have work done 4/28/2026 with a 3 year extended warranty and the warranty company lowes uses said they dont have a record of the extended warranty $169 for washer and $169 for dryer down the drain.

I loved it until it broke

Loved it for a while - then it failed. Same board issue that seems to happen on a lot of these. And trying to find the replacement is all on backorder because apparently this happens too often. It's a lemon.

Motor didn’t last!!!

After less than 3 years old, the noises coming from this machine will wake the dead! If it decides to enter the spin cycle it sounds like a jet aircraft taking off! Apparently the pump and part# WH03X29524 Washer Drive Motor has a bad bearing. So much for 10 year warranty on that. Maybe send me the parts and my husband will fix it.

Do not buy

Washer broke down after only 2 years. Would have cost way too much to repair. Went back to an LG washer. I do not recommend this GE washer.

Control board replacement

Really liked the washing machine when it was installed in our new construction house. We have had Samsung or LG machines in the past, but I wanted a large washer, so we went with the GE washer and dryer as a set. They worked very well for several months, and then the washing machine door locked and displayed several error codes. The repair man came and determined we needed a new control board and has ordered it. We will be without a washing machine for 2-3 weeks. Not at all what I expected from ...

Early death to a premium machine.

Owned for almost three years and now it’s dead. Service guy diagnosed as inverter is bad. A little research shows this as a common issue with these machines. What happened to machines lasting ten plus years? When a person pays premium money they expect more life than this! Due to the fact this machine is out of warranty, I’m sure there’s no way that the manufacturer will help in any way. Really disappointed in this machine and it’s failure.

2 years

Purchased Dec 23, From the beginning had to constantly clean the front seal. It began to smell and mold. Would do a clean cycle every week and still could not get meldew smell out. Had to double the amount of fabric softner to help with smell. After 2 years the unit stopped draining. I could replace parts for a few hundred dollars, but I am putting that money to a new top load. Its like they design them to break right after the warrenty ends.

Broke down after 2 .5 years

This washer didn’t even last 3 years. We bought it new September 2023 and it stopped draining after the spin cycle. We’ve had a repair man come after just 1.5 years to fix the control board that broke and we had him come again 3 times to fix this issue but he figures it’s a wiring issue that can’t be fixed.

poor performance

After couple of years washer front start leaking. eve it says 10 years warranty i can barely read the serial number to file a claim

Don't purchase.

Piece of crap, should be a class action lawsuit against GE for this product line. Don't buy, it sucks.

Terrible product. DO NOT buy

This is the worst washer/dryer set I have ever owned. Within 1 year and 20 days the control board on the dryer went out. Then within 20 months the washer control board went out. The set I had previously lasted for 12 years with zero issues. This set has been NOTHING but problems from the beginning. Odor control is a CROCK. It doesn't get the clothes clean. And I have spent more in repairs that aren't covered by the limited warranty than I did on the whole set.

Worst machine I have owned in 50 years!

Worst machine! Everything broke right after warranty ran out! Smells bad, off-balance, motor, inverter motor, clogged dispenser and computer board. Don't buy! You have been warned ⚠️

Control board dies after 1.5 yrs

This machine works great until after 1.5 yrs when the control panel goes out after there is no further warranty, causing expensive repairs to the point where it’s better to buy a new one. I was expecting Better quality from GE. Never again.

Unhappy

After limited use I need to replace my washer. The washer stops at the s pin cycle and the drain fills with water . After two visits by a repairman and a new drain , the drain will still not work properly. I will look for a replacement that is not GE!

Poor quality and service

This washer started having issues as the 2 year warranty mark. First issue was simple, drain hose became clogged. 2nd issue requires a new speed sensor and possible a new inverter. I won’t know until I test each part. GE is willing to cover under warranty even tho it’s 1 month past the 2 year mark. However, the appliance tech company they will not budge on is booked out 4 weeks from this post.

Door lock smoking. Motherboard died after 2 yrs

Junk. Died after 2 years. Lock started smoking would have caused electrical fire had I not been home. Motherboard toast. $1,000+ appliance lasted 2 years. Don't buy.

Horrible disposable unit

Horrible unit We purchased a ultrafresh unit in 2021 it only lasted about 3 years before the the main circuitboard gave out. Thinking it was a fault and user error and related to home electric surge, we bought another unit as we were able to get a decent price with military discount etc. Unfortunately we are just shy of two years and the second unit has faulted as well, this time the inverter board is fried. No I do not believe this is caused by user error!! I believe this unit is not durable a...

Died after 4 years!

Washer worked okay for the first few years. Prone to mold/mildew even though I left the door open after every use. Died after 4 years of low to average use. For the price of this unit, I would have expected a longer life.

Stay away

We just had the motherboard replaced 5 weeks ago after only 2 years and now the washer is broken again. It’s doing the same thing as before the motherboard was replaced. It will not rinse and spin.