Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews, with some customers finding it easy to set up and use, while the majority report significant issues. The main problems include frequent connectivity problems, unreliable performance, difficulties with scheduling and automation, and incompatibility with certain smart home ecosystems. Many reviewers express strong dissatisfaction and advise against purchasing the product.
Customer review summary generated by AI, including incentivized reviews.couldnt get it to connect
Would Not RecommendTried doing everything as per the directions and even the troubleshooting steps, but it still wouldnt connect.
Smart purchase - easy to set up!
Would RecommendI love my old-school percolator, it actually makes coffee hot. The smart plugs allow me to wake up to the fresh smell at a fraction of the cost of a fancy percolator with programmable function. I have also set up several as security lights throughout my home, it’s great coming home to a bright space!
Verified Purchaser
Worked perfectly
Would RecommendI love these smart plug. They are easy to connect and even easier to control.
Glad you were able to get your bulbs and plug working at least! Hope you enjoy your new smart home products. Thank you for leaving us a review and be...
The plug was one of the best I have had at a lesser cost. I wanted more but you did bot have in stock but your invrntory count said you had two. I ended up ordering from another website but I had rather bought from Lowes
Thanks for taking your time in writing this review and for sharing your experiences. We hope you enjoy your new smart plug! -C by GE SupportFrom Cync 120-Volt 1 -Outlet Indoor Smart Plug Verified Purchaser
Sorry to hear you are having issues with your plug. Please reach out to us for assistance at 1-844-302-2943 or help@cbyge.com. We will get you up and...
Don't do it!
Would Not RecommendCheck out the reviews of the c by GE app before purchasing this smart plug. I bought 2 devices and found one had already been returned by another customer. I knew because the protective plastic and some of the packaging was missing from the box. Decided to give it a try anyway. Followed the instructions, downloaded the app, and could not get either plug to sync up with the application or my Google smart hub. Pulled up all of the bad reviews and decided it wasn't worth my time. I thought GE...
Wifi outlet
Would RecommendGreat for controlling lights or lamps. You can control anything with a plug
Thats great to hear Ricketh! We hope you are growing fond of your new smart plug. Thank you for choosing C by GE! -C by GE SupportWas this Review Helpful ?
Matt, sorry to hear you had issues with our plug. Please consider reaching out to us at 1-844-302-2943 so we can get this resolved for you. - C by GE...
Doesn’t stay connected
Would Not RecommendI really cannot stand this plug. They both are constantly becoming disconnected and I have to reset and reconnect so frequently that I’m giving up and getting different plugs. Save your money, try something else.
Marissa, we are deeply sorry that you were having frequent disconnects with the plug and your wifi network. If you decide to keep the plug instead pl...
Waste of Time to to Integrate
Would Not RecommendDownloaded GE app and synced easy. App can only be signed in to 1 phone/tablet at a time, which means if I am at work and my family at home, they have to log in to turn on lights. Then when i get home, i have to login to turn off. Alexa app will not sync with GE. I tried 10 times and every time it gave error that it couldnt sync. Tried with Apple Home and cant find homekit setup code on the smartplug anywhere..which made it usless too. Wil be returning tomorrow. Very dissappinted with GE.
Hi there sorry about the issues you faced with the app. If you would like to use the app on more than one device then all you have to do is make an a...
Run away - don't buy this!
Would Not RecommendWe have another smart plug by GE and it works perfectly - easy set up, no issues. We thought this would be the same when we saw it at Lowe's. I mean, it's made by GE; it should be the same, right? Wrong in so many ways. First, the app is easy to install. That's where the good ends. Now comes the programming. Should be easy, right? No. You have to set up an automation. To be clear, an "on" is an automation. Now you have to refresh for that to take. Set up another automation for "off". Hit refresh...
Sorry to hear about the negative experiences that you encountered using our product. The automations is something we are looking for ways to improve ...
Bad experience
Would Not RecommendThis plug is useless if you want to use it while not home!!!!
We're sorry that you experienced issues with our smart plug. Please feel free to reach our support team if you have any questions at 1-844-302-2943 o...
Google Home was easy but would not consistently tu
Would Not RecommendThe device was easy to install on Google Home but the light would only come turn on 3 out of 10 tries. I've tried other devices with poor experiences so maybe these smart plugs are not worth the trouble. It would be nice to have a smart plug that did not need an app and worked out of the box.
Thanks for the feedback and we're sorry that you experienced issues with our Smart Plug. If you continue to have issues with the smart plug on Google...
Works great!
Would RecommendEasy set up and connected right away through the C by GE app on my phone. Easy integration with the rest of my C by GE home setup and supports remote internet control as promised. Once it was set up, was easy to set up with Google Home. No problems and does just what I need.
Thanks for the feedback we appreciate it so much! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us ...
Doesn't work after a few days and have to factory
Would Not RecommendInconsistently goes down and does not communicate with Google home or Alexa. Have to reset it and reprogram it with our WiFi every couple days.
Verified Purchaser
Hi James, we're sorry that you're experiencing issues with out smart plug and would like to better assist with this issue. Please feel free to reach ...
Do not buy
Would Not RecommendThis product does not work. I have a GE Touchsmart i recently bought for my outdoor lights so I thought I'll buy a GE smart plug for indoor use. Well, after the first set up, I unplugged to connect to a different outlet, it never worked. Simply would not connect even though I was only a few feet away from the first one. Also, it looks like the app was made by a high school kid because you can not program a simple on and off in one step!
Hi there! We're sorry for your troubles with the plug and the app, please don't hesitate to reach out to C by GE support at 1-844-302-2943, or email ...
Run Screaming!
Would Not RecommendI bought this because I have 4 C by GE Smartbulbs which I’m relatively happy with. By the way, you don’t want a wifi bulb if you have power glitches. I tried to use the Smartswitch over the course of 3 days. It has precise, complicated instructions for setup as a timer. It would work for turn on but not off. Next time it was the reverse. So I thought the problem was being at the edge of wifi. So I put an iHome smartswitch in it’s place following the easy setup procedure. Has worked flawlessly, w...
Hi there we apologize for any issues you are having with our smart plug. We want to help more with this issue, please feel free to reach our support ...
We hope you continue to explore the advantages and many possibilities and benefits of smart home lighting. Thank you for your review! -C by GE Suppor...