Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews, with some customers finding it easy to set up and use, while the majority report significant issues. The main problems include frequent connectivity problems, unreliable performance, difficulties with scheduling and automation, and incompatibility with certain smart home ecosystems. Many reviewers express strong dissatisfaction and advise against purchasing the product.
Customer review summary generated by AI, including incentivized reviews.Absolute garbage
Would Not Recommendis it bliking fast? no? try again x500.
Perfect.
Would RecommendIt’s perfect. Keeps me from having to walk to the other side of my office to turn off my wax melter.
Hello Kendra! Thank you for leaving us this review. We appreciate you including us in your Smart Home Venture. - Cync Support Team From Cync 120-Volt 1 -Outlet Indoor Smart Plug Verified Purchaser
Thank you for sharing this! Glad we were able to assist you with resolving the understandably frustrating ordeal of having to reset your lights const...
Expect problems with mesh wifi networking
Would Not RecommendOut of this box this device came with old firmware that was not compatible with my mesh WIFI network. I probably wasted 3 hours fighting this problem. The only solution was to set up another temporary WIFI network with an older router just so that I could update the firmware on it. Once I finally got the firmware updated it did work with my linksys velop mesh wifi network.
Verified Purchaser
Thank you for the honest feedback and we regret any issues or hiccups experienced getting your plug set up with the Cync app. All feedback and sugges...
Works good but no instructions
Would RecommendI liked that once I plugged it in, it was ready to connect and it connected within the 45 seconds that was stated in the app. What i didn't like was that it would have been nice to have step by step instructions that told me i had to download the Cync app then how to link it to Alexa instead of fumbling and guessing my way through it with no directions in the box.
Hi Angie, we appreciate the feedback! We have a support page for assistance with setting up all of our devices located here cyncsupport.gelighting.co...
they work when they want to work
Would Not RecommendThis was my first time getting a google smart device and they work when you first install them, then will go a day without working, work for a few days, then just stop. I’ve updated everything so I’m thinking they just need to work on their technology first. Im returning the outlets.
We would love the opportunity to get to the bottom of why your plug is not maintaining a reliable connection. This is definitely not expected behavio...
Difficult Set Up
Would Not RecommendI ve added several brands to Alexa with minimum effort... I'm returning these outlets because after the initial set up Alexa didn't recognize the outlets.... Several attempts and reviews on line... I'm not impressed or happy with the others. If you have Google it may be a better experience
Sorry to hear you were unable to connect our smart plugs to Alexa! If you have not returned the product, we would love the opportunity to assist you ...
Jury is still out versus other manufacturers
Would Not RecommendUnreliable and unstable connectivity. Easy set up in Cync app or Google
We would love the opportunity to get to the bottom of why your plug is not maintaining a reliable connection to your devices. This is definitely not ...
GE Smart Plug is not so smart.
Would Not RecommendOne of the most basic functions of a smart plug is to schedule on and off times. Believe it or not, there is no straight forward way to do this with the GE app. This one is really disappointing. I have two other smart plugs that make scheduling easy. This product is made for you if you are a masochist.
Hi Danimal, sorry to hear you had difficulties getting your schedules created. We certainly value and appreciate your feedback and will share it with...
We would love the opportunity to get to the bottom of why your plug is not maintaining a reliable connection to your devices. This is definitely not ...