Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users found the ice maker to be good and easy to use, with satisfactory ice cube size. However, many reported major issues, including low ice output, frequent breakdowns, ice cubes sticking together, and difficulties with installation and customer support. Overall, the product seems unreliable and of poor quality.
Customer review summary generated by AI, including incentivized reviews.The Ice Maker kit was not installed correctly.
Would Not RecommendNot installed correctly. Spirit Logistics delivered the refrigerator and IceMaker Kit. The Ice Maker kit did not produce ice like it should have. Spirit Logistics came and installed a new Ice Maker Kit replacement. Still, no ice was made, like it should have been. Called Frigidaire under their warranty, and they sent a technician from Doctor Appliance to see what the problem was. I was told the Ice Maker Kit was not installed correctly. So I had to call Lowe's Support, and they are sending out o...
Verified Purchaser
Icemaker
Would RecommendOnce installed in the working refrigerator, it did work
Verified Purchaser
Good company
Would RecommendLove it
Verified Purchaser
Quit
Would Not RecommendIce maker quit making ice in just a couple days. Refrigerator layout very inefficient; can't store nearly as much food as my old one.
Verified Purchaser
Thank you for your feedback. We’re sorry to hear that the ice maker in your Top Mount Refrigerator Kit stopped working so quickly and that the refrig...
2nd times a charm
Would RecommendFinally after the second new ice maker, we finally have ice making. All works great now. I guess the first one was defective.
Verified Purchaser
This ice maker that was deliver was not compatible
Would RecommendI ordered a 17.6 cuft top freezer refrigerator with an ice maker on July 2, 2025. . It was delivered on July 5, 2025, but the ice maker was not compatible, so the delivery guy contacted Lowe's in Shreveport, and requ3ested they order one that is compatible. The delivery man told me he would return the ice maker. He also told me that Lowe's would notify me via text when the new ice maker could be installed. .... I have tried several times to check on the status of the delivery and installat...
Verified Purchaser
We’re truly sorry to hear about the ongoing frustration with your ice maker installation. We completely understand how disappointing it is to experie...
Frigidaire Refrigerator
Would Not RecommendI purchased the Frigidaire Refrigerator and Icemaker on 7/16. It was delivered on 7/18. The Icemaker couldn't be installed because the part needed for hookup from fridge to Icemaker was missing. A new Icemaker was ordered and scheduled for delivery on 7/19. I received a call 7/18 in the evening canceling the delivery because all the Icemakers were missing that part. They rescheduled a new delivery for 7/20 but outside my window of availability even though I said I could not be available in t...
We're truly sorry to hear about your frustrating experience with the ice maker installation and the ongoing delays and miscommunication. This is ...
Ice maker
Full tube didn’t come with the kit or on the refrigerator
Verified Purchaser
Bad product
Would Not RecommendThis product die t work. It was installed 5 days ago and still no ice. Now I have to wait 2 weeks for a service person to fix it.
Verified Purchaser
We’re very sorry to hear about the trouble with your ice maker kit and the delay in getting service. That’s certainly not the experience we want for ...
not much ice producrion
Would Not Recommendslow ice production
Verified Purchaser
Thank you for your feedback. We're sorry to hear that the ice production has been slower than expected. We understand how frustrating that can be...
Save money on ice maker and buy on net and install
Ice maker has been running steady for two weeks and the ice tray is yet to be filled and when getting ripped at $154 plus dollars for a $25 dollar machine on should be able to expect more. Yes, that ice maker, brand new, is $25 plus dollars on the net!!!
Verified Purchaser
Hi Bucky! That’s incredibly frustrating — you’re absolutely right to expect better performance, especially after paying such a markup for what should...
Not worth the trouble. Buy an ice cube tray
Would Not RecommendThe part came and was installed and did not work. I had to call customer service and they told me I had to remove the part bring it to the store return it buy another bring it back and then scheduled to have their installers. Come and install it again. I thought it was ridiculous that the installers themselves couldn’t keep a part on hand charge me in the moment and fix it in one appointment. Nevertheless, I bought the same refrigerator with the same freezer attachment a few months later for a d...
Verified Purchaser
We’re genuinely sorry to hear about both experiences — it’s completely understandable why you’d be frustrated. The expectation to troubleshoot, retur...
It takes 24 hours to get the 1st ice drop.
Instructions not really clear. Took a couple of times to get it all right. Ice cubes are small cocktail size.
Verified Purchaser
Thank you for your feedback! I’m sorry to hear the instructions weren’t very clear and it took a few tries to get everything right. We appreciate you...
Makes small cubes but works great.
Would RecommendOur old ice maker had a shorter ice tray allowing us to utilize the adjustable shelves below it. This one is rather tall only allowing our shelf to remain at the lowest level.
Verified Purchaser
Love small cubes
Would RecommendSize
Verified Purchaser
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