Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users found the ice maker to be good and easy to use, with satisfactory ice cube size. However, many reported major issues, including low ice output, frequent breakdowns, ice cubes sticking together, and difficulties with installation and customer support. Overall, the product seems unreliable and of poor quality.
Customer review summary generated by AI, including incentivized reviews.Freezer and refrigerator and ice maker
Would Not RecommendThe freezer doesn't work right
Verified Purchaser
Extremely Cheap Quality
Would Not RecommendFor $150, you'd think you'd receive a fairly decent product. This product is made of extremely thin plastic, which only becomes more brittle when freezer temps are reached. All hardware provide is a low-grade zinc that strips very easily, even when using hand tools. The bracket and cover are very loose-fitting when mounted, which causes the unit to rattle and shake easily. Lowe's also accepted a return on this item without checking what's inside the box. So the product I received already had br...
Verified Purchaser
Hi David, thank you for taking the time to share your experience with us. We completely understand your frustration. Receiving a product that doesn’t...
It is a basic model, no frills but very efficient
Would RecommendI really like the arrangement of the shelves of this refrigerator; it makes it seem like there is more room. And I like that the ice maker sensor is efficient, doesn’t allow overfilling.
Verified Purchaser
Quality refrigerator!
Would RecommendThe design and utility.
Verified Purchaser
Really good service
Would RecommendGood price nice appliance
Verified Purchaser
Number 1
Would RecommendThe best ice maker
Verified Purchaser
Works great and not ugly inside the freezer
Would RecommendVery quiet
Verified Purchaser
Makes plenty of ice
Would RecommendIt solved my ice problem and dont have to buy bag ice anymore. My personal experience was it was easy to install. It make great ice. Seems to be of good quality.
Verified Purchaser
Poor support in the box.
Would Not RecommendInstallation instructions were not easy to follow. This is mainly because the print almost required a magnifying glass to read. The lack of an owners manual was also not a positive for me. Lacking the owners manual I had a technician come to check the functioning of the ice maker at a cost of $150.00 to me. So far it is making ice but I would not recommend this product unless the date the instructions to a readable font and include an users manual.
Verified Purchaser
Hi, Jake. We’re sorry to hear about the difficulty you experienced with the installation instructions and the inconvenience caused by not having an o...
Don’t waste your $$$
Would Not RecommendIt makes about 2 glasses of ice a day
Verified Purchaser
Hi there, thank you for reaching out about your IM117000 top-mount ice maker. If it’s only producing about two glasses of ice per day, we understand ...
Barely makes ice
Would Not RecommendThis is horrible. It barely makes the equivalent of half a tray a day. I’ve only had it a week. Lowe’s installed it, what gives?
Hi Tracie. We’re very sorry to hear about the trouble you’re experiencing with your ice maker. That’s certainly not the performance we expect from ou...
Not Working
Would Not RecommendI bought this thing with the refrigerator. Installed by Lowe's no issues, worked normally at the time. Less than 3 months in it stops working.
Hi DeSoya, thank you for sharing your experience. We’re really sorry to hear this happened. Having an appliance stop working less than three months a...
Hi there, Bill! Thank you for reaching out and letting us know about the issue with your freezer. We completely understand how frustrating it can be ...