Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some customers found it to be a good value, with a nice balance of softness and strength. However, others were disappointed with the quality compared to regular products, feeling it was too thin, rough, and not up to the usual standard. While the mega rolls are large and long-lasting, and the paper is septic-safe, some customers complained it tore easily and required using much more per use. Overall, it is an acceptable budget alternative, but not a full replacement for the regular product.
Customer review summary generated by AI, including incentivized reviews.Too Many Varieties
Would Not RecommendVery disappointed. Did not realize that Charmin has lower grades of paper than premium. This one is priced too high for the gas station grade it is.
From charmin.com
Not what I expected.
Would Not RecommendIn one pack we had different qualities of t paper. Some were acceptable (not as good as Ultra Strong) and some were horrible and just like the cheapest grade of toilet paper you can buy. All in the same package. Really strange and disappointing.
From charmin.com
We never want you to feel disappointed, and to get the Charmin quality you deserve, so we're very sad to hear this. We'd love to see what happened as ...
Won't fit on my dispenser
Would Not RecommendI absolutely HATE the new Mega roll. The GIANT roll was the largest roll that would fit, without rubbing up against my cabinet. It's like if all the iron skillet makers decided it would be in THEIR best interest to make ONLY a 24" skillet that wouldn't fit my stove burners, or fit inside my cabinets for storage, so they say they'll send me a "cabinet extender" to make up for their lack of concern for what's best for the customer and only looking at their bottom line. Someone should take note and...
From charmin.com
We want to fit nicely next to your throne, Chris, so we'd be excited to help you find a size you'll enjoy. When you get a moment, please give us a chi...
Disappointed in product
Would Not RecommendCharmin has been the only toilet paper I have used, and the high price was never a factor because I knew the great quality I was receiving, however, I was very disappointed when I bought 2 big mega packs and found out that the quality is not the same. It’s now much thinner and harder and wish I could return them. Maybe it’s the pandemic and they’re rushing production, I don’t know but I will have to try another brand after these run out.
From charmin.com
We truly appreciate your loyalty, so you'd be please to hear we haven't made any changes to our Essentials Strong. We'd like to learn more, and see if...
Not a good value
Would Not RecommendI was extremely disappointed in the product charmin essentials strong 12 pack. It’s only single layer and extremely rough. I always purchased these before the shortage. I did not realize that I had to check to see that It was only 1ply. Would like to have my money back or the product I want charmin 2ply soft mega roll 9 pack is ok..
From charmin.com
We never want you to feel disappointed, Marie, as we got your backside! We understand every wipe is different, so we recommend reaching out to the sel...
Product is really poor 1 PLY toilet paper
Would Not RecommendI will bet money those stupid bear commercials would use tree bark before using 1 PLY junk toilet paper someone put the word. ESSENTIAL on the package. I dont know why Charmin would sell this garbage. Your statement on the package says 12 giant rolls =31+ but should say this is not even close to whatever you paid for it. 1PLY and you say 3X STRONGER. ADVERTISING WAKE UP
From charmin.com
We're so bear-y sorry to hear this as we strive to make a wipe for everyone. While our Essentials Strong is a 1-ply tissue, we offer our Ultra Strong ...
Product is really poor 1 PLY toilet paper
Would Not RecommendI will bet money those stupid bear commercials would use tree bark before using 1 PLY junk toilet paper someone put the word. ESSENTIAL on the package. I dont know why Charmin would sell this garbage. Your statement on the package says 12 giant rolls =31+ but should say this is not even close to whatever you paid for it. 1PLY and you say 3X STRONGER. ADVERTISING WAKE UP
From charmin.com
Change inn quality
Would Not RecommendHaving used this brand for many many years, I feel qualified to comment. In the past the paper waas perfect, since the pandemic, the quality is just not there. It leaves small particles at the risk of causing an infection. Now I will have to look for another brand that does not do this,
From charmin.com
Thank you so much for your loyalty, Leeli. We're dedicated to being your #1 wipe for all your #2's, so we're so sorry about this. Please know we go th...
Horrible
Would Not RecommendI am so disappointed with this toilet paper. It feels like cheap public restroom toilet paper!
From charmin.com
Though it'll be great to be in every public bathroom, Jenn, we certainly want you to enjoy the go with every wipe, and we're disappointed to hear abou...
Charmin Essentials Mega Roll and Extender
Would RecommendCharmin Essentials is my favorite toilet paper. I have thin skin so I must be careful with the product I use. I love the roll extender it fits any size roll.
From charmin.com
Will never buy this again
Would Not RecommendI am 72 and have been buying Charmin ever since the ad “please don’t squeeze the Chatmin” came out. After my experience with Charmin Essentials Strong, U will never buy Charmin again. I live in El Salvador, and saw on facebook that s woman in my hometown complained that tve Charmu was one ply and not soft. I toñd her we get the bice Charmin here. Boy was I wrong. Not anymore. If someones a cheap, scratchy toilet paper, there are lots to choose from. For me Charmin wasa treat. Not a ymore. (The b...
From charmin.com
We want you to enjoy the go every time, so thank you for your loyalty! Our representatives near your area would love to make this right, so please giv...
Only option
Would RecommendI have always been a Charmin customer and get frustrated when it is new, improved, ultra this and that. Charmin. Basic. 1 ply. It isn't broke. Don't fix it. Please bring it back!
From charmin.com
We appreciate your feedback. We'd like you to know, we still have other versions of Charmin available/ We'd like to make sure you enjoy the go, and ge...
Product is not worth the money
Would Not RecommendI purchased 2 packages of this Charmin Mega Strong and am very disappointed in both packages. Not strong at all, just one very thin layer. I have been buying this product for years and was always satisfied before.
From charmin.com
Product not worth the money I spent
Would Not RecommendI purchased 2 packages of the Charmin Essentials Strong of Mega rolls, and very disappointed to discover that the sheets are so very thin. No double layer. I have been purchasing this item for years and have never been disappointed before.
From charmin.com
We certainly appreciate your loyalty and want you to get the wipes you've come to love, so we're disappointed to hear about your recent purchase. We'd...
Essential
Would RecommendI love Mega Strong Essential 1-ply., can’t stand 2-ply but not able to find it. I had to break down and buy Scott brand. Please get 1-ply back on the shelves ... I’ll even order it direct if that’s what it takes. You guys need to fix the age question .. I’m 66 not 12 lol
From charmin.com
We always want you to sit back, relax and enjoy the go. The Essentials Charmin is designed to be as soft as a cloud. We'd like to reassure you that we...