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V20 Variable speed 20-volt max Multipurpose Cordless Rotary Tool ( Battery Not Included and Charger Not Included )

Ratings & Reviews for CRAFTSMAN V20 Variable speed 20-volt max Multipurpose Cordless Rotary Tool ( Battery Not Included and Charger Not Included )

3.4
103
Review
 3.4 out of 5
103 Reviews


53% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has received mixed reviews. Some users praise its portability and versatility, but the majority express significant concerns about its performance and reliability. The main issues are that the tool frequently shuts off or stalls when pressure is applied, lacks power and torque for basic tasks, and has an unreliable on/off button. Overall, the consensus is that the product is severely underpowered and unreliable, with a design flaw causing it to shut off unexpectedly. While a few users reported positive experiences, most reviews indicate the product does not meet quality standards.

Customer review summary generated by AI, including incentivized reviews.
103 Customer Reviews

Shuts off

Would Not Recommend

Same issue as other people I know. Tried using it for the first time and it shuts itself off about 10-20 seconds into use.

June 25, 2023
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Response from Craftsman

Hello Brent, I appreciate your feedback on the CMCE030B CRAFTSMAN 35-Piece Variable Speed Cordless 20-volt Max Multipurpose Rotary Tool and I'm s...

CraftsmanJune 27, 2023

Craftsman

Needs Break In! Not Defective!

Would Recommend

I was hesitant about buying this tool after all of the negative reviews. I have an heavily invested in the Craftsman V20 line and have yet to be disappointed so I bought one. I will admit that it would stop with too much pressure at first, but after a day or so of use, the tool functioned as well as my Dremel 4300 and has become my favorite! I believe the brushes in the motor just need to be broken in. I hope that Craftsman will add this to their instructions so more people will be able to enj...

June 25, 2023
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A great value

Would Recommend

It's very handy

June 24, 2023
Verified Purchaser
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Same issue as others

Would Not Recommend

I really want to like this tool but it is unusable. The first one that i had would turn off with very little pressure on it while in use. Took it to lowes which they swapped out and guess what...same issue with the new one.

June 16, 2023
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Response from Craftsman

Hello, I appreciate your feedback on the CMCE030B CRAFTSMAN 35-Piece Variable Speed Cordless 20-volt Max Multipurpose Rotary Tool and I'm sorry t...

CraftsmanJune 16, 2023

Craftsman

Another Winner from Craftsman

Would Recommend

Exceptional portability, I love that I can run it on an V20 battery, operation is better than the cordless Dremel I have, and beats the pants off the no name tool I got from AutoZone. Addressing the shut off claims, I had mine turn off once or twice. When this happened I was attempting to widen a hole that the grinding attachment was too wide for, or I was being extremely aggressive with pressure. It seems to be a safety feature to protect the tool from me, which is something I like. This is a ...

June 7, 2023
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Has potential

Would Not Recommend

I like the design of this tool. However, I have had the same issue as others. The tool shuts off randomly when in use. Craftsman customer support sent a replacement very quickly. Sadly, the replacement also has the same issue. I can not use it for over 10 seconds without it shutting off.

April 25, 2023
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Response from Craftsman

Hello ToolMan, I appreciate your feedback on the CMCE030B CRAFTSMAN 35-Piece Variable Cordless 20-volt Max Multipurpose Rotary Tool Case and I'm ...

CraftsmanApril 27, 2023

Craftsman

Light Duty Only

Would Not Recommend

I have several other V20 "system" tools that work well. Very disappointed with this rotary tool. Stalls out constantly when trying to cut a nail. Maybe Craftsman should offer a heavy duty version. I would pay more to have one that works with the batteries I have but offers more power. I returned the tool.

April 22, 2023

From craftsman.com

Response from Customer Service

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCE030B) and I'm sorry to hear about the bad perf...

Customer ServiceMay 5, 2023

Disappointed

Would Not Recommend

I love the design of this tool BUT its motor is defective. It turns off every 5 seconds and thats with very little pressure on what I'm cutting. Me and my brother both have this tool and have the same problem. My brother has went through 3 tools and they all have the same issue. All 3 had this issue on the first use. Mine did not have this issue until the 3rd use. If they resolved this motor issue I will definitely buy another one.

April 20, 2023
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Response from Craftsman

Hello Jimster, I appreciate your feedback on the CMCE030B and I'm sorry to hear the units have not being working as they should. Your satisfacti...

CraftsmanApril 20, 2023

Craftsman

turns off every 5-10 second

Would Not Recommend

Fully charged battery yet this tool quits every 5-10 seconds. Horrible tool

April 15, 2023
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Response from Craftsman

Hello Chip, I appreciate your feedback on the CMCE030B CRAFTSMAN 35-Piece Variable Cordless 20-volt Max Multipurpose Rotary Tool Case and I'm sor...

CraftsmanApril 19, 2023

Craftsman

Good for ASMR

Would Not Recommend

If all you want to do is listen to a motor, then by all means buy this tool. If you want to do anything that involves putting any load on the motor, stay away. As soon as you start grinding at anything that torques the motor, it shuts off. If I knew this when I bought it for a light plastic trimming project I would have avoided it. I only went with this unit because it was compatible with my existing V20 batteries. Do better.

April 10, 2023

From craftsman.com

Response from Customer Service

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCE030B) and I'm sorry to hear about the bad perf...

Customer ServiceMay 9, 2023

Great for occasional work, not a professional tool

Would Not Recommend

Bought this to replace my dremel. I’m a wood carver, and use a dremel on my smaller carvings. Couldn’t handle that work. Motor shut off repeatedly. Working with it for one day and boxed it back up and taking it back. I hope they come out with a professional version.

February 27, 2023

From craftsman.com

Response from CS

Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the CMCE030B. Your feedback is valuable as we tak...

CSFebruary 28, 2023

Do not buy

Would Not Recommend

The first one shut off with a little pressure. I traded it out for a second one and it has the same issue. I have to keep turning it on just to do the most basic things

February 6, 2023

From craftsman.com

Response from Social Media

Hello. Thank you for your feedback regarding the Rotary tool. I am sorry to hear you are unhappy with this product and would be more than happy to ass...

Social MediaFebruary 9, 2023

Perfect

Would Recommend

[This review was collected as part of a promotion.] This v20 rotary tool. It's just perfect it is very versatile and has multiple uses. It is came in real Handy around the house for small projects as well as craft projects. It holds a charge for a very long time. The battery life is amazing. I know it will last a long time because it is a Craftsman and they are built to ask. I highly recommend this addition to anyone's Craftsman collection.

December 11, 2022

From craftsman.com

Very light, very affordable, very versatile.

Would Recommend

I already had a Dremel, but I did not like being forced to be close to an outlet or find an extension cord. This has a lot of pep for running on a battery. I like it more than I thought I would.

October 30, 2022
Verified Purchaser
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Great Rotary for beginners to advanced users!!

Would Recommend

[This review was collected as part of a promotion.] The Craftsman V20 rotary tool is great for all kinds of diy jobs. I recently needed to sand part of my wall as after taking down a tv. I absolutely love it. The tool was strong it sanded very good and in a short period of time. I am looking forward to using the Craftsman V20 rotary tool for many more projects. It won’t above and beyond my expectations!! Buy it!

September 18, 2022

From craftsman.com

V20 Rotary Tool (Tool Only)

Would Not Recommend

[This review was collected as part of a promotion.] I was really frustrated with my V20 Rotary Tool (tool only). I don't recommend it to anyone I had a hard time with the cord constantly in the way. It is really nice that you can charge it and use the same V20 battery from other tools which is great that I didn't have to go out and buy a special battery for it. It is well made and very sturdy just don't like the cord constantly getting in the way

September 16, 2022

From craftsman.com

Response from Customer Service

Hello Michelle. We appreciate your feedback on the tool and are sorry to hear about the issue. Your feedback will help us to better our current and ...

Customer ServiceSeptember 22, 2022