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Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black ) ENERGY STAR Certified

Ratings & Reviews for Whirlpool Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black ) ENERGY STAR Certified

4.1
283
Review
 4.1 out of 5
283 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Whirlpool counter-depth French door refrigerator received mixed reviews. Customers praised its spacious refrigerator section, convenient water and ice dispenser, and adjustable shelves. The sleek, modern design and smudge-proof stainless steel finish were also appreciated. However, some had concerns about the quality and durability of the plastic drawers and loud compressor. A few also noted the small freezer space and difficulty closing the doors. Overall, most customers were satisfied with the product and felt it provided good value, especially for those with limited kitchen space.

Customer review summary generated by AI, including incentivized reviews.
283 Customer Reviews

Awesome ice maker

(This review was collected as part of a promotion.) I bought this while I was away.....so I had to rely on the comments and specs. This is a really great unit and I love the icemaker in the freezer drawer. Always lots of ice - never empty

September 5, 2026

From whirlpool.com

Forced to download app as door controls inoperable

Would Not Recommend

We've had it for a month and have liked it overall. But we'd like to enable sounds for door ajar and disable ice maker when we travel. We followed cryptic instructions in the guide -- nothing worked. We neither need, not want the whirlpool app on our devices. We just want to be able to simply turn on off functions as necessary.

August 17, 2026

From whirlpool.com

Response from Consumer Care

Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns w...

Consumer CareAugust 19, 2026

Bottom freezer.

Would Recommend

[This review was collected as part of a promotion.] Love my refrigerator. I have now purchased two of the exact refrigerators.

August 11, 2026

From whirlpool.com

Perfect for our needs

Would Recommend

[This review was collected as part of a promotion.] The door spaces hold all our condiments. The fruit and vegetables seem to last longer in the whirlpool.

August 4, 2026

From whirlpool.com

Okay, but could be better

Would Recommend

[This review was collected as part of a promotion.] I am generally happy with this refrigerator, I think it was a good value for the price. The only issues that I have are with the icemaker and what I believe is unused space, The icemaker bin should have higher walls, since when getting ice,often cubes slip out of the bin and go below the shelving into the bottom of the freezer below the drawers and some just wind up outside on the floor. Spacing-wise, I am wondering why there are such gaps beh...

July 26, 2026

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.]

July 24, 2026

From whirlpool.com

The motor

[This review was collected as part of a promotion.] The main thing I do not like about my new whirlpool refrigerator is that it makes this rattling noise when the motor start starts up. This goes on for about a minute and then it sounds like a normal refrigerator. I haven’t had time to find out if this is normal or not. Maybe you could tell me if this is what is expected?

July 22, 2026

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.]

July 22, 2026

From whirlpool.com

new fridge

Would Recommend

[This review was collected as part of a promotion.] I like it very much because can easily see what is in it. I had another frig with top freezer but would forget things in it in back and had to just about stand on my head to see so would sit in chair because I am 72 and difficult to reach things. Also my old fridge even if I put veges in veges drawers would freeze . I had to keep them in front and could not put much due to freeze if near back of fridge or in drawers. I threw away a lot of froze...

July 22, 2026

From whirlpool.com

[This review was collected as part of a promotion.] My refrigerator is working well and looks nice. The range I got at the same time had something stuck to it after pulling the protective film off that I still can't get all of it off and one of the burners already has some little bubbles forming.

July 22, 2026

From whirlpool.com

Handsome fridge, Great quality

Would Recommend

[This review was collected as part of a promotion.] Exactly as described. We replaced a 20 year old Whirlpool fridge. Fits perfectly, nice stainless exterior. Very pleased with our purchase. Hope it lasts another 20 years!

July 19, 2026

From whirlpool.com

Love it

[This review was collected as part of a promotion.] Really like the digital display of temperatures of freezer and refrigerator. There is extra room , compare to old Amana refrigerator. Love the dispenser of cold water.

July 15, 2026

From whirlpool.com

It'll do, but nothing amazing

Would Not Recommend

It will keep your foods cold as the most basic function. Wouldn't buy again. The items in the back of the fridge wind up being partially frozen. The sounds it makes are so annoying and loud. Our fridge went out and we had to get something in our budget at the time...but as the saying goes, you get what you pay for...it's truly a budget fridge. As soon as our budget allows will be purchasing something else that's better

July 3, 2026

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard ...

Consumer CareJuly 6, 2026

Counter depth is nice.

Would Recommend

I got a great deal on this fridge, very happy with it. My wife loves the olive maker.

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Horrible Customer Service and...

Would Not Recommend

Within 2 weeks after being delivered and installed by Lowes, water dispenser stopped working. (Came on a few days later, then problem happened all over again!) A week later the water filter indicator lit up signifying a clogged/dirty filter. These filters (came with the fridge and were installed by Lowes) are rated to last 6 months and 200 gallons. It is just my wife and I and there its not way we used 200 gallons in less than 3 weeks. Called Whirlpool customer service. (They are closed we...

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Response from WhirlpoolTeam

We are very sorry to hear about the significant frustrations you've experienced with your new refrigerator, particularly regarding the water disp...

WhirlpoolTeamJune 22, 2026

WhirlpoolBrand

Great size, works well.

Would Recommend

We are really enjoying this refrigerator for the month we have had it. Great size, lots of usable door bins and shelving. The counter-depth is a good choice for us. It seems to hold consistent temperature. Two refrigerator repair people recommended Whirlpool.

May 28, 2026

From whirlpool.com

Beautiful addition to small Kitchen

Would Recommend

Absolutely perfect, a lot of useable space for a smaller cubic foot frig,u

May 16, 2026
Verified Purchaser
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Perfect for our needs

Would Recommend

When we started searching for a refrigerator to fit our needs, it seemed like an impossible task. We wanted counter-depth, black (to match the rest of the existing appliances), french door, freezer on the bottom and if possible with no exposed ice dispenser, potentially something that would not break the bank. We were ready to compromise until we found this one. We have only had it for a few days, but so far so good. We love how spacious it is, and the fact that it allows for shelves to be adjus...

April 29, 2026
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Water Dispenser INSIDE is neat.

Would Recommend

Three "Doors"

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