Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Saddle Square Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards are reported to be a durable, low-maintenance option that is easy to install and provides an attractive appearance. Customers praised the boards' stain-resistance and ability to withstand the elements without regular painting or staining. However, some customers experienced issues with damaged or missing boards during delivery, as well as poor communication from the company when trying to resolve these problems.
Customer review summary generated by AI, including incentivized reviews.Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
From Enhance Basics 1-in x 6-in x 16-ft Medium Square Composite Deck Board Verified Purchaser
I am sorry for your experience.
good materials-----very helpful staff this morning
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c... Read More
Solid
Would RecommendSolid product..Easy to install for a novice DUYER
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square Composite Deck Board Verified Purchaser
Thank you so much for your great 5 Star review! We love to hear that you enjoy our products! ~ Trex Customer Care Team
Composite better than wood.
Would RecommendEasy to work with.
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus... Read More
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus... Read More
Items were out of stock for several weeks, today they decided to say that the Item was picked up by me, which is not true, I had to call and get a refund on the items that I have been waiting on for several weeks, I have complete sections of decking missing. Very Disappointed. The Product is very good, it is just the service that was provided by Lowe's. They need to fix their system
From Enhance Basics 12-ft Beach Dune Square Composite Deck Board Verified Purchaser
Hi Gregory, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you need assistance please reach out to our c... Read More
Hello, and thank you for choosing Trex! We appreciate your remarkable review. We're glad to hear that you got your product without any issues, an... Read More
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for.... Read More