Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Saddle Square Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards are reported to be a durable, low-maintenance option that is easy to install and provides an attractive appearance. Customers praised the boards' stain-resistance and ability to withstand the elements without regular painting or staining. However, some customers experienced issues with damaged or missing boards during delivery, as well as poor communication from the company when trying to resolve these problems.
Customer review summary generated by AI, including incentivized reviews.Like the final product
Would RecommendNice product
From Enhance Basics 1-in x 6-in x 20-ft Medium Square Composite Deck Board Verified Purchaser
The boards are slightly bowed but I would assume when installed they will fix the bowing.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved Composite Deck Board Verified Purchaser
We are sorry to hear your material did not come in as expected. If you give us a call at 1(800)289-8739, we can take a look into the material and giv... Read More
Nice decking board
Would RecommendI liked the Saddle Square composite deck board for its smooth, uniform edges that create a clean, finished look. The warm saddle color blends well with various designs, while the composite material resists rot, insects, and fading. Its low-maintenance nature and durability make it a smart choice for building attractive, long-lasting outdoor living spaces.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square Composite Deck Board Verified Purchaser
Hello, We can’t thank you enough for your kind review!
Very nice composite decking board
Would RecommendI liked the Saddle Grove composite deck board for its rich, warm brown tone that brings a natural, inviting feel to outdoor spaces. Its composite construction resists fading, staining, and moisture damage, ensuring long-lasting beauty. The textured surface provides traction, while its low-maintenance design makes it easy to enjoy a stylish, durable deck for years.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, We can’t thank you enough for your kind review!
Not 6" these are 5.5"
Would Not RecommendThis product is 5.5 NOT 6" Calculated my order based on item description, now I'm short and need to re order.
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square Composite Deck Board Verified Purchaser
Hello, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you
need assistance please reach out to our c... Read More
Customer service line is terrible. No help!
Would Not RecommendOrdered 20 ft Trex boards, two types, one came damaged and one was missing a board. Now my whole project gets held up 2 weeks!!! Customer service did not care or can do anything. Horrible service. Our deck furniture and pergola are now being ordered elsewhere. You lost the rest of my house renovation business.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square Composite Deck Board Verified Purchaser
Hello Dave. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have faced... Read More
One came damaged and 1 was missing.
Would Not RecommendYour customer service line is terrible one board came damaged that I've been waiting for forever and one was missing it will take 2 weeks to replace these boards holding up my whole project.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Dave, Thank you for reaching out and sharing your experience. We sincerely apologize for the challenges you've encountered—this is not the ... Read More
Not the right color, and damaged
Did not use the product.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved Composite Deck Board Verified Purchaser
Hello Lewis. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face... Read More
Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
Verified Purchaser
We are glad you love your product, and we apologize for the inconvenience.
Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li... Read More
Decking for hand rail
Would RecommendFolks at Lowes was a great help.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square Composite Deck Board Verified Purchaser
Hello Alan, and thank you for the five stair review! - Trex Customer Care
Trex
Would RecommendGreat looking and easy to work with bought s sizes
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square Composite Deck Board Verified Purchaser
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand... Read More