Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Saddle Grooved/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking is praised for its durable, low-maintenance, and easy-to-install features. Customers appreciate the wide range of color options available. However, some issues were reported, such as receiving damaged or warped boards, and concerns about the boards scratching, staining, and becoming very hot in direct sunlight. While the majority of customers seem satisfied with the product's attractive appearance and long-lasting durability, buyers should be aware of the potential quality control concerns.
Customer review summary generated by AI, including incentivized reviews.Not happy with customer service at all
Would Not RecommendI order just enough 12 footers and one came damaged right in the middle
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
The extra cost for Trex is worth it.
Would RecommendThis material is easy to work with for layout and cutting to size. The clips keep spacing equal and holds the material in place. The drawback to this material is having to flatten the ends of the boards prior to installing. Sitting to long on a rack causes (I believe) the ends to curve up. Apply heat to the ends, add weight until cooled down. Overall, Trex is easy to use and looks great.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, on behalf of everyone at Trex, we would like to sincerely thank you for sharing your positive feedback. We are thrilled to hear that you love ...
Damaged boards.
1 damaged board was noticed upon loading. When I got home, I noticed 2 other boards deeper in the stack were also scratched and gouged. It wasn’t noticeable when the order was loaded, only after the bundle was unstrapped and boards were taken off the top.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Jim, thank you for your feedback, we’re sorry to hear your product didn’t come as expected. However we’d
like to learn more about your sit...
Great look
Would RecommendThe boards are exactly as we expected. The color is consistent from board to board even though we purchased the boards from three stores. We haven't installed the boards yet, so I can't comment on their performance in weather.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi there, thank you so much for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team.
Fast and Friendly Service
Would RecommendExcellent Service and Quick Pickup! Picked up my order with no issues. Fast, great service, and both gentlemen were very knowledgeable. Thank you!"
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Had boards delivered from Lowes. The Trex boards were wrapped well and were in great condition when they arrived. Hopefully they live up to the expected life!
From Enhance Basics 1-in x 6-in x 16-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority, and we are ...
Trex boards were a little more work
Would RecommendFrom Enhance Basics 1-in x 6-in x 16-ft Beach Dune Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Jim, We can’t thank you enough for your review!
Some inconsistent grooves
Some of the boards seem to be reject’s or not consistent in terms of the grooves. There supposed to be narrow on one side to hold the clips and wider on the other so the clip slides into the next board. Well some of these boards have wide grooves on both sides which makes installation a little more challenging.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we apologize for any inconvenience you have experienced. If you would like to reach out to us for further assistance, we will be happy to assi...
Trex #1
Would RecommendI have been recomended this product but wasnt available in store. I first ordered the sample to make sure color Clam Shell was my matching color and was! I highly recomend Clam Shell. On the down side I had to order the 20ft length as was only option. so there product came in much earlier then the date provided so with the help of brother we were cutting the boards in the parking lot down to 6ft 8in to fit in my vehicle..LOL I really wonder what the employees were thinking!!
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Delivered damaged
Would Not RecommendLowes was days late on their "same day delivery", delivered damaged, and refused to assist me on multiple attempts to get a refund. Not cool!
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation and make things right. ...
Great staff
Would RecommendLowe's staff are so pleasant
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, We can’t thank you enough for your kind 5 star review! Thanks for sharing your experience!
not delivered not delivered not delivered
Would Not Recommendnot delivered not delivered not delivered
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hi Serov, thank you for reaching out. I apologize for your experience and would like the opportunity to learn more about your situation. When you are...
Hello, we apologize for your negative feelings on our products and appreciate you letting us know. All feedback is appreciated so we can better our p...