Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the decking for its realistic wood-grain appearance, durability, and low-maintenance design. Most highlight the rich, natural color consistency and handsome finish that enhances curb appeal. Reviewers consistently note the ease of installation using hidden fasteners, calling it hassle-free compared to traditional methods. Many emphasize the sturdy, high-quality feel and maintenance-free nature, stating it outlasts wood and justifies the investment. A few report receiving warped boards or note the material becomes hot in direct sunlight, though most consider these minor concerns outweighed by overall performance and aesthetic appeal.
Customer review summary generated by AI, including incentivized reviews.Delivery chaos
Would RecommendThe driver dumped the whole load in front of our driveway on the street. He picked them all up and left. As I am going through them I have about 10 damaged boards that I cannot use
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Use the hidden fastener system
Would RecommendEasy to work with. Very hard material is hard on saw blades.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Can’t get square edges on 12’boards! ????
Would RecommendMaterial was fine only gave 4 stars because I couldn’t get the square edge in 12’. Caused me to have to redesign the layout to hide the grooves with 8’ square edges. Turned out nice though.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Love it
Would RecommendLove the finished look, but it does get very hot in the direct sun
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Thank you for your review. Darker colors tend to retain more heat, so we recommend choosing a lighter shade for warmer climates. To help address this...
Customer service line is terrible. No help!
Would Not RecommendOrdered 20 ft Trex boards, two types, one came damaged and one was missing a board. Now my whole project gets held up 2 weeks!!! Customer service did not care or can do anything. Horrible service. Our deck furniture and pergola are now being ordered elsewhere. You lost the rest of my house renovation business.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Dave. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have faced...
One came damaged and 1 was missing.
Would Not RecommendYour customer service line is terrible one board came damaged that I've been waiting for forever and one was missing it will take 2 weeks to replace these boards holding up my whole project.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Dave, Thank you for reaching out and sharing your experience. We sincerely apologize for the challenges you've encountered—this is not the ...
Pre drill for screws, and slow 4 hide aways.
Would RecommendI like this product a lot.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello TJ, thank you so much for your 5-star review! We greatly appreciate it! Thank you, Trex Customer Care Team.
Not the right color, and damaged
Did not use the product.
Verified Purchaser
Hello Lewis. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face...
Beautiful and easy to install
Would RecommendThis product was great and looks beautiful, it requires the use of special screws but it was worth it.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for sharing your experience with us. At Trex we strive for 100% customer satisfaction, and we are happy we did just that. We hop...
Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
We are glad you love your product, and we apologize for the inconvenience.
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Poor selection
This comes in many colors but you don’t have more than two. You seldom have the finish I need if I return to buy more.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new
decking for ...
Great product for the value
Would RecommendEasy to install
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your 5 star review. We really appreciate you taking the time to share your experience with us as well. We count ourselves lu...
Hello, and thank you for your feedback. We’re sorry this product isn’t working for you. However we’d like to learn more about your situation and what...