Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards are durable, low-maintenance, and available in attractive color options. Customers found the boards easy to install, particularly with the hidden fastener system. However, some noted the boards can scratch and mark easily, and can get quite hot in direct sunlight. While there were some reports of warped or damaged boards upon delivery, the majority of customers were very satisfied with the product and felt it was a worthwhile investment for their outdoor spaces.
Customer review summary generated by AI, including incentivized reviews.Trex decking
Would RecommendReally great product and easy to use.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Great look
Would RecommendThe boards are exactly as we expected. The color is consistent from board to board even though we purchased the boards from three stores. We haven't installed the boards yet, so I can't comment on their performance in weather.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi there, thank you so much for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team.
Fast and Friendly Service
Would RecommendExcellent Service and Quick Pickup! Picked up my order with no issues. Fast, great service, and both gentlemen were very knowledgeable. Thank you!"
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Stay away. Stay far away from Trek.
Would Not RecommendBought Trek decking two years ago (2022). Had terrible mold within two months. They had a terrible problem with mold issues for years. Google their name and see for yourself. I followed recommended cleaning procedures but it did not help. Called Trek customer service and they stated it was the environment and not their decking. Never again.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hello Mike, we apologize for any inconvenience you have experienced.
Trex boards were a little more work
Would RecommendFrom Enhance Basics 1-in x 6-in x 16-ft Beach Dune Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Jim, We can’t thank you enough for your review!
Some inconsistent grooves
Some of the boards seem to be reject’s or not consistent in terms of the grooves. There supposed to be narrow on one side to hold the clips and wider on the other so the clip slides into the next board. Well some of these boards have wide grooves on both sides which makes installation a little more challenging.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we apologize for any inconvenience you have experienced. If you would like to reach out to us for further assistance, we will be happy to assi...
be sure to add enough joist supports
Would Recommendeasy to work with, cuts easy, and fits together pretty well
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your 5 star review. We really appreciate you taking the time to share your experience with us as well. We count ourselves lu...
Great service and price.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Delivered damaged
Would Not RecommendLowes was days late on their "same day delivery", delivered damaged, and refused to assist me on multiple attempts to get a refund. Not cool!
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation and make things right. ...
Great staff
Would RecommendLowe's staff are so pleasant
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, We can’t thank you enough for your kind 5 star review! Thanks for sharing your experience!
not delivered not delivered not delivered
Would Not Recommendnot delivered not delivered not delivered
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hi Serov, thank you for reaching out. I apologize for your experience and would like the opportunity to learn more about your situation. When you are...
not delivered
Would Not RecommendEverywhere in the Lowes store's personal account the order status is "DELIVERED all", but the item is NOT all delivered. And nowhere is there a button to write that not everything has been delivered. On 1500 dollars did not bring.
From Enhance Basics 1-in x 6-in x 16-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hello, We’re so sorry to hear about your experience with our product. We aim to offer 100% customer
satisfaction to all of our customers, and wo...
where's my merchandise? This item has not been d
Would Not Recommendwhere's my merchandise??? This item has not been delivered!!! Everywhere in the Lowes store's personal account the order status is "DELIVERED all", but the item is NOT all delivered. And nowhere is there a button to write that not everything has been delivered. On 1500 dollars did not bring.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board
Hello, we sincerely apologize for your negative delivery experience. If you have any concerns with your product, please contact our customer care tea...
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, Christina ...