Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards are durable, low-maintenance, and available in attractive color options. Customers found the boards easy to install, particularly with the hidden fastener system. However, some noted the boards can scratch and mark easily, and can get quite hot in direct sunlight. While there were some reports of warped or damaged boards upon delivery, the majority of customers were very satisfied with the product and felt it was a worthwhile investment for their outdoor spaces.
Customer review summary generated by AI, including incentivized reviews.Product seems great; the pickup of my order was NOT my usual experience. It took 45 minutes to find the 4 boards I had ordered. Oversize items are never in the pickup area and seems to confuse some employees when that happens.
From Enhance Basics 1-in x 6-in x 16-ft Tide Pool Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
some pieces shouldn't be sold at all
Would Not RecommendI ordered 40, but the quality of some pieces is so bad they shouldn't be sold at all. Unfortunately the pieces are 12 feet long and won't fit into my car for return. When I check this out, I remember the website mentioned this is 'in side' delivery, but it turns out they refuse to put them in my garage. Did I misunderstand something here? This is the first time I've used a delivery service, and I am kind of disappointed.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello! We are so sorry to hear the disappointment in your Trex material. Please reach out to us at 1-800-289-8739 so that we may look into this furth...
should last forever
Would RecommendGreat stuff, looks great, installation was not that difficult.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Skippy and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hop...
Delivery was fast and driver efficient
Price was great product was as expected
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Purchased prior for another project; Thanks!
Would RecommendLiked
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority, and we are ...
TREX DECK
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi there, thank you for your 5-star review! We greatly appreciate your business and feedback. Thank you, Trex Customer Care Team.
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Would RecommendThere was some oil drippings on some of the boards
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello.Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your situation...
On line order might not get you good product
5 of the planks delivered were damaged or a different color
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, thank you for your review. We are sorry to hear of your experience and appreciate your feedback. Please feel free to give us a call at 1-800-2...
Beware measurements not accurate!
Would Not RecommendThese planks are 5.5 wide, not 6", as stated everywhere, including in the paperwork when you place the order. You have to go under specification to see them listed, and they are listed in two ways in two locations.. Common Measurement (T x W)1-in x 6-in Actual Width (Inches) 5.5 I paid for the delivery of these boards and then was one short, and now HD wants to charge me $79 to deliver one board. I will have to get it delivered to pickup and then find someone with a truck to help me pick it u...
From Enhance Basics 1-in x 6-in x 20-ft Beach Dune Grooved_SLASH_Scalloped Composite Deck Board
Hello, we sincerely apologize for your negative experience. However, we would like to mention that decking/lumber materials will usually have nominal...
looks like real wood.
Would RecommendThis is definitely worth the extra cost. this eliminates the need for staining every other year. Instillation is rather straight forward.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi Burns, thank you so much for your 5 star review! We greatly appreciate your business and time leaving this review and look forward to serving you ...
Hello Mike. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have faced...