Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.wrong picture, its not angled, it is straight
Would Not RecommendI like the material (composite railing & metal tubing), I dislike the brackets/supports and had to purchase my own stronger/sturdier bracing/supports. I also dislike the fact that its false advertising, I thought I was purchasing a railing that was made to be angled up the stairs already cut and instead its no different than purchasing a straight (not angled railing). So be ready to cut 45's on each end.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Trex star railing
The installation instructions were one of the most unclear that I have encountered. If you are not good at figuring out how to do construction these will frustrate you. I did successfully I stall the railing
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, thank you for taking the time to leave us your review and feedback. We are always looking for ways to improve, and this review is helpful. Tha...
Nice looking flat top rail
Would RecommendNice looking rails. Nicely compliments my new deck.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Drill on the correct side!
Would RecommendThis handrail looks sharp and was easy to install. It only took about 30 minutes for each section, taking careful consideration what was the top rail and the bottom rail. I drilled the brackets into the top of the bottom rail by mistake in the chaos of putting about 10 sections up. Instructions are easy to follow.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
looks nice
Would Recommendupdated our front porch with saddle colored deck boards and the saddle colored black rails/deck posts.
Hello, and thank you for your 5 star review. We count ourselves lucky for customers like you. We look forward to serving you again in the future! Tha...
Looks great.
Would RecommendLooks great and should last a long time.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, We can’t thank you enough for your kind review! Thank you, - Trex Customer Care
Poorly Designed
Would Not RecommendThe installation brackets need a complete redesign. Most installation errors require purchase of an additional kit. Instructions are mediocre, watch YouTube installation videos instead. I would guess beginning DIYers should avoid this product. Most issues come back to the poorly designed brackets.
Verified Purchaser
Hello, and thank you for your feedback. We’re sorry this product isn’t working for you. We appreciate all feedback as this can assist us in continuin...
They only delivered 7 of the rails and I ordered 8. I’m waiting to hear confirmation an 8th is being sent out.
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation to assist further. If y...
Handrail for deck steps
Would RecommendFrom Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Jim1, and thank you for your kind review. We hope you enjoy your new Enhance railing for many years to come. Thank you, - Trex Customer Care ...
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation and make things right. ...