Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.Don't cut until you're SURE.
Would RecommendFollow the instructions and make a first cut with scrap wood
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
The length is adjustable
Would RecommendI was not sure of the finished look until it was done. It looks great
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your 5 star review. We really appreciate you taking the time to share your experience with us as well. We count ourselves lu...
You have choices of color
Would RecommendI like the material it’s durable and pretty
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Gennette, thank you for your lovely review! We really appreciate you taking the time to share your experience with us! We hope that you continu...
rail and ballustets
Would Not RecommendJunk! Difficult, no room for error, hard to find seperate parts to purchase
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello, We’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers, and would l...
Use Blocks and check ballister holes
It was actually easier to install than expected. Instructions aren't the greatest. Using two wooden blocks that you have cut 3 7/8" placed below the bottom railing helps set the elevation of each section of railings. This avoids having to measure the height of the bottom of each section. Also, test the ballisters to see if they will go into each hole. We found many that were so tight that hooking the top and bottom rails together was really hard since the ballisters didn't want to go in all the ...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for the feedback. Trex strives to be the best composite decking brand in the industry and your feedback is important to us. For ...
steps and rails kits do not come with posts
Would RecommendPretty easy and straight forward to assemble
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer
satisfaction, and we are happy we did just that. ...
Porch railing
Would RecommendMy husband installed our railing in 2 days by himself. I would not be happier. I am glad I did my researched and shopped around. I would recommend this to anyone.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello there, Thank you for choosing Trex decking! We are very pleased with your feedback and hope that you love your deck for many years to come! Tha...
You get one chance to make the perfect look.
The product is great, you get one chance at making your cut look the way you want it.
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Stair rail kit is not 6 feet
Would Not RecommendThe instructions tell you to measure along the stair angle, not horizontally, as the kit will not span 6 feet horizontal. However, the railing pieces in the box are cut square at 6 feet. Since angle cuts are required, this reduces the maximum angled length. Stupidly, Trex did not appropriately offset the baluster holes so the longest possible length is 5 feet 8 inches if you want equal baluster spacing at each end. However, this results in baluster end spacing of less than half the normal sp...
Hello, we are sorry to hear that our stair railing didn't meet your expectations. If you would like to give us a call we'd be happy to go ove...
Hello, we can't thank you enough for this review. Thank you, -Trex Customer Care
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