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20.5-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( Black )

Ratings & Reviews for Maytag 20.5-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( Black )

4.2
1316
Review
 4.2 out of 5
1316 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and a large deli drawer. The stainless steel exterior resists fingerprints. However, some customers report issues with the quality and durability of the plastic drawers and shelves, as well as loud operational noise. Temperature regulation and the ice maker have also caused problems for some users. While the refrigerator generally performs well, the recurring complaints about build quality and noise suggest potential areas for improvement.

Customer review summary generated by AI, including incentivized reviews.
1316 Customer Reviews

[This review was collected as part of a promotion.] Bottom shelf on left hand side freezes anything laying on the self. Tried to do adjustments to temp, nothing work. Do have a tech coming to home in couple of weeks. Also not happy with i year warranty. My Kenmore fridge went out after 20 some yrs. I still have a ward's fridge still running in basement. Everything made so cheap these days.

April 28, 2026

From maytag.com

Response from Consumer Care

Thank you for bringing this to our attention. We regret that you are having these concerns with your Refrigerator freezing items in the refrigerator s...

Consumer CareApril 29, 2026

Worst fridge ever, very noisy

Would Not Recommend

Worst refrigerator in the world. Extremely noisy with a whining sound. Don't bother calling tech support they will never help and say the noise is expected. Don't be fooled with the reply from Maytag to the comments, they say to follow up via social media but then tells you that they only listen to their technician and since the technicians don't know how to solve the problem they close your case.

April 6, 2026

From maytag.com

Response from Consumer Care

Thank you for bringing this to our attention. We regret that you are having these concerns with your Refrigerator. We have a handy Owner Center that...

Consumer CareApril 8, 2026

Like it except for one big complaint

[This review was collected as part of a promotion.] I am generally happy with the refrigerator, but do have one big complaint. The inset door handles are not ergonomic. If you are going to use inset handles on your refrigerators, they should not be on the sides of the doors. It is really irritating since it is hard to open the doors using your right hand. A minor complaint is that the refrigerator is occasionally on the noisy side. On the positive side, the layout of the shelving and drawers is ...

March 24, 2026

From maytag.com

Poor quality

Would Not Recommend

[This review was collected as part of a promotion.] I am very disappointed with this refrigerator it freezes my vegetables on the bottom shelf

March 9, 2026

From maytag.com

Response from Consumer Care

Thank you for bringing this to our attention. We regret that you are having these concerns with your Refrigerator freezing items in the refrigerator s...

Consumer CareMarch 11, 2026

Nice for compact space

[This review was collected as part of a promotion.] I’ve had the refrigerator in use for about a month and so far so good. I purchased it because of the compressor warranty. It’s their smallest model, but am finding the space sufficient for me. The condiment holders in the door do not seem to be overly sturdy, but hoping for the best. The crisper drawers in the bottom do not close all the way, a little gap, so wondering if that’s how it is supposed to be or if it’s slightly off-center.

March 8, 2026

From maytag.com

Bright but loud

Would Recommend

[This review was collected as part of a promotion.] Only had it for a few weeks but it seems to work well. Took off a star because it is louder than the whirlpool fridge from 2004 that it replaced. The lighting in the fridge and freezer is good. Most fridges don't include a freezer light anymore but this one does. The crisper is odd because there is a large gap between the drawers and the above shelf making the humidity control somewhat pointless. Time will tell how long it will hold up but real...

March 7, 2026

From maytag.com

Maytag refrigerator.

Would Recommend

[This review was collected as part of a promotion.] Great refrigerator! It’s nice and big; but I wish it was a little Taller!! Given that it’s brand new, I would think that they’d make them a little quieter nowadays though. We still love it!

March 3, 2026

From maytag.com

SO DISSAPPOINTING

[This review was collected as part of a promotion.] I replaced my 25 year old Maytag refrigerator with a new one, assuming it would be as good as the last. WELL, what a disappointment ! The new one does not run quietly, in fact, I can hear it running from my bedroom. Sometimes it gurgles and makes weird sounds. The bottom shelf doesn't fit all the way across, waiting for it to slip off. The shelves are deep but so narrow, it's hard to see to the back, maybe because there isn't much light..The d...

February 24, 2026

From maytag.com

Response from Consumer Care

Thank you for bringing this to our attention. We regret that you are having these concerns with your Refrigerator. We actually have a handy Owner Cen...

Consumer CareFebruary 26, 2026

Refrigerator

[This review was collected as part of a promotion.] When on factory recommended setting, the temp is 45. Has to go on colder setting to be at a safe 38-40 degrees.

February 23, 2026

From maytag.com

Bought the package.

[This review was collected as part of a promotion.] Looks nice, fits in the limited height space that I have and it is spacious, but it's a bit noisy.

February 20, 2026

From maytag.com

Quiet while running, spacious.

[This review was collected as part of a promotion.] So far I am extremely happy with my new refrigerator.

February 9, 2026

From maytag.com

Hate it

[This review was collected as part of a promotion.] Bought in March 2025 and I didn't like it from the start. I've been trying to reach out to Maytag without being able to get in touch with an actual person. Please reach out.

February 7, 2026

From maytag.com

Response from Consumer Care

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Refrigerator. We're truly sorry you're having these co...

Consumer CareFebruary 10, 2026

Huge Dissapointment

Would Not Recommend

I really wanted to like this refrigerator but it has been nothing other than disappointing. I purchased this in October of 2023 and from day 1, I noticed how noisy it was compared to my previous 20+ year old maytag refrigerator. The snack drawer is too big for all the more weight it can handle, so it frequently falls down if you have more than a few things in it. I could have lived with all of this except it then started having issues regulating the temperatures. It freezes the food in the r...

January 9, 2026
Was this Review Helpful ?
Response from MaytagTeam

We appreciate your feedback and sincerely apologize for any negative experience; we are committed to providing our customers with the best support.

MaytagTeamJanuary 9, 2026

MaytagBrand

[This review was collected as part of a promotion.] I have used my new refrigerator for a week now and it is everything I was hoping for. I enjoy the led light. Runs quite. Plenty of storage inthe door.

January 2, 2026

From maytag.com

Nope

Would Recommend

Day later and a dollar Short

Was this Review Helpful ?

Large capacity and quiet

[This review was collected as part of a promotion.] Very pleased with everything. Beautiful product and works as described Would recommend this product.

December 10, 2025

From maytag.com

not happy

Would Not Recommend

[This review was collected as part of a promotion.] the fridge is 3 weeks old, the lettuce head is frozen, in the refrigeration dept. celery sticks are frozen in the water container, jello has ice on top. No answer to why this is happening.

December 3, 2025

From maytag.com

Response from Consumer Care

Thank you for bringing this to our attention. We regret that you are having these concerns with your Refrigerator. If food is freezing in your refri...

Consumer CareDecember 5, 2025

Decent basic fridge

Would Recommend

[This review was collected as part of a promotion.] I was not expecting much and this delivers adequate storage and cooling as a backup fridge in my laundry room--it is the size I needed and matches my Maytag washer and dryer. However, this smacks of a cheap Haier product rebadged as a Maytag. Lighting is good but the interior is full of cheap plastic that will likely not hold up long-term. It should be fine for holding Holiday foods and chilling beverages, which is the reason I bought it and ...

December 2, 2025

From maytag.com

Big name, big disappoinment

Would Not Recommend

[This review was collected as part of a promotion.] Big disappointment. The interior shelves are crap and poorly designed. VERY NOISY I have buyers regret. If asked i would tell anyone to avoid

November 28, 2025

From maytag.com

Response from Consumer Care

Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with you...

Consumer CareDecember 5, 2025

Maytag refrigerator

Would Recommend

[This review was collected as part of a promotion.] Very pleased so far. Seems like a good value for the price. Much nicer than our old one

November 25, 2025

From maytag.com