Ratings & Reviews for Masterbuilt Wifi 710 710-Sq. in Black Smart Electric Smoker

Loved his Father’s Day gift.

My husband loves it. He is planning to smoke something again soon.

Pretty good smoker

Smokes perfect

Terrible product

I had an older gen masterbuilt vertical electric smoker that was almost double the size. It finally died after 12 years. Bought this based on some of the reviews and I have never been more dissatisfied with a product. Things it does well so far: turns on. Things it doesn't: maintain heat, smoke at temps below 275, fit a rack of ribs without hitting the walls, stay connected to the app, door is a horrible design.

Damaged parts, extremely poor support.

Masterbuilt has chosen to no longer provide phone support and instead uses a clumsy, tedious chatbot. I consider this to be detrimental to their customers. I'm sure some executive is cackling with glee at the money they saved. The one I purchased arrived damaged, and they were not helpful.

Incomplete parts/damaged during shipping

Damaged bottom and missing avleg

Cannot connect.

So far, it seems to function fine, but the connectivity and the app are beyond.Horrible

Piece of junk

Junk

Arrived Damaged and Lowe’s DOES NOT CARE!

Item arrived with dents and bends all the way around! Called Lowe’s Customer Care, where they advised there was nothing we can do given it was delivered by Parcel. A wild way to receive an item and to be treated by Customer Support.

Received damaged in packing box

I knew the price was too good to be true being $100 off. the shipping box did not show any damage so evidently the supplier put a damaged unit in the packaging box which was put in a shipping box. This is the second one I received after returning the first order.

Purchased New, Received A Scratch & Dent Item

When I unboxed today (18 Jun 25), the smoker has a sizable dent on the right facing side.

Gonna be fun

So far I’ve just gotten to season and connect the 710 smoker to WiFi. I can say I like how light it is for its size but it’s just a little awkward to move around. Maybe if it came with the wheels right off? It does heat up pretty quickly. Definitely interested to see how well it works.

Damaged

We returned this item twice due to damage. We wanted to exchange it so we asked the associates to open the third one and check for damage. It was also damaged. The damage did not appear to be caused by shipping, etc. as not of the packaging was damaged. We assumed the damage occurred at the manufacturer.

Not again

Have had two of these neither has lasted more than 2 years the last one used twice less than a year old.Electronic failures parts cost half what smoker poor quality.