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Standard-Depth 25.8-cu ft 36-in Wide with Ice Maker ( Stainless steel )

Ratings & Reviews for KitchenAid Standard-Depth 25.8-cu ft 36-in Wide with Ice Maker ( Stainless steel )

4.2
5564
Review
 4.2 out of 5
5564 Reviews


83% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This refrigerator has mixed reviews. Many customers praise its spacious design, useful features like separate temperature-controlled drawers and a three-drawer freezer. However, a significant number have experienced major issues like ice maker problems, cooling system failures, water leaks, and electronic control board failures. The quality and reliability seem inconsistent, with some very satisfied but others extremely disappointed. When functioning well, it is an excellent product, but the high rate of malfunctions makes it a risky purchase.

Customer review summary generated by AI, including incentivized reviews.
5564 Customer Reviews

Freezer Drawer Needs Replacing

Would Recommend

Within a few days of installing the fridge, we noticed the freezer drawer had water/condensation on the top lip (see attached photo). We have to wipe away the water each morning and make sure the drawer is fully pushed closed with the drawers in their far back position. Otherwise, the entire freezer develops icicles throughout (see attached photos). The inspector can't see any breaks in the seal, but he said we need to replace the entire freezer drawer to resolve the issue.

July 8, 2026
Verified Purchaser
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Lots of room

[This review was collected as part of a promotion.] one of the inside lights has turned brown,lip of door gasket has come off. It does keep things very cool in meat and crisper for vegetables, We took one shelf out to make it easier to keep tall items, this also makes it easier to see other things.

July 7, 2026

From kitchenaid.com

I bought this fridge twice. I loved it s much I built my kitchen around it. This second fridge misacting like the first and I'm waiting, again, for the repairman. It's a very pretty fridge but but beauty is not working, againKitchen Aid is a goo product, its to bad I got a limo twice

June 19, 2026

From kitchenaid.com

Response from Consumer Care

Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number a...

Consumer CareJune 19, 2026

DON’T DO IT

Would Not Recommend

I get it. It’s beautiful. It’s stunning. It’s the siren of refrigerators, luring you in with its good looks. Don’t fall for it. We’ve had this refrigerator for just four years, and it’s been one headache after another. I’ve had to completely defrost it multiple times because the freezer kept freezing over, and I’ve lost more food than I care to think about because of it. Thank goodness I bought the 5-year extended warranty, because otherwise I’d be furious about how much money I would’ve spent...

June 12, 2026

From kitchenaid.com

Response from Consumer Care

We are truly sorry to hear about the multiple issues that you have experienced with your Refrigerator, and we can certainly understand how frustrating...

Consumer CareJune 15, 2026

constant issues for 8 years

Would Not Recommend

constant problems until it completely failed after 8 years. leaks, lighting issues, door seals...non stop. looks nice but thats it

June 9, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the multiple concerns that you have experiened with your KitchenAid® Refrigerator and ...

Consumer CareJune 10, 2026

Nothing but issues

Would Not Recommend

Everything that could go wrong with this fridge did. Interior completely cracked, everything is just duct taped together. Freezer drawers wouldn't close and constantly got stuck. And most importantly, it doesn't actually work. After a year ice build up got really bad. It would make ice, but wasn't cold enough to keep it frozen so water would just leak all over the place. It would turn off randomly and require us to turn the breaker off just to get it working again. We've had countless repair cal...

June 5, 2026

From kitchenaid.com

Response from Consumer Care

Hello! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we apologize that we did not meet those expectati...

Consumer CareJune 8, 2026

worst fridge

Would Not Recommend

Right now the price on this fridge is around 1200, when I bought it 2 years ago it was almost 3K and thats what I paid. It stopped working completely March 2026, exactly 2 years after I purchased it. It was delivered and installed April 2024, and it worked fine, like a refrigerator is supposed to but it didn't make a lot of ice. It is a very long story, but in short, the refrigerator is defective, dead in my kitchen. I have not had a fridge for 3 months already and the service companies and Whi...

June 1, 2026
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Response from KitchenAidTeam

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you are having with your...

KitchenAidTeamJune 2, 2026

KitchenAidBrand

Awful Quality

Would Not Recommend

I really wanted to like this refrigerator, but the quality is just not good. It's only 5 years old and I've had it repaired 3 times already and now, less than 2 months after the last repair, the issue still exists. The back of the freezer frosts over and the ice maker stops working. How many times can you replace the Evap motor / sensor and heater coil before you call this a lemon? I am done with Kitchenaid / Whirlpool, the dishwasher that I bought with the refrigerator has also needed to be r...

June 1, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing frost buildup and the ice maker not workin...

Consumer CareJune 3, 2026

This one stands out!

Would Recommend

This fridge is beautiful and the inside is gray not white. I love the other drawers to get soda or produce without opening the big doors. It had great reviews so I hope it lasts. I had a whirlpool and a Maytag and both have had issues before they were 5 years old. Hoping Frigidaire males a long lasting fridge!

May 19, 2026
Verified Purchaser
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Love the clean and lots of space look to ftidge

Would Recommend

So far loving my new fridge. Love the 2 extra 2 drawers 1 for veggies and fruits, use the other for can cokes. Have plenty of space. The freezer has lots of room and fits everything. Like how it was designed with the middle be able to scoot back and forth depending which side needs more room, the space to keep pizzas in, that's a good idea also. Really liking my fridge so far.

May 17, 2026
Verified Purchaser
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poor extended warrantee ice maker sweats, freezer

Would Not Recommend

freezer has to be manually defrosted once a year or more excess ice build up

May 9, 2026

From kitchenaid.com

Response from KitchenAid Team

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator not defrosting and would...

KitchenAid TeamMay 13, 2026

DO NOT BUY THIS. YOU WILL REGRET IT

Would Not Recommend

This is the worst refrigerated I have ever had the displeasure of owning. There is a power issue that kitchen aid and local appliance repair companies have not been able to fix. It rattles almost constantly which is an issue we've had since it was new. The ice maker works periodically and often needs to be dumped because ice melts and refreezes inside the icebox. This fridge is EXTREMELY UNRELIABLE. DO NOT BUY IT.

April 29, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...

Consumer CareMay 1, 2026

Can’t say any more than I am very pleased with pro

Would Recommend

It was what I wanted matche my decor perfectly

April 21, 2026
Verified Purchaser
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Buy somewhere else

Would Recommend

Product is fine Lowe’s is the worst store I have ever used

April 16, 2026
Verified Purchaser
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Response from KitchenAidTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

KitchenAidTeamApril 16, 2026

KitchenAidBrand

This product has an unusual height

Would Not Recommend

I always purchase Refrigerators, washers and dryers from Lowe's since 1990 because the entire online order has been easy & the prices are reasonable! Recently, I am impressed with this online order without needing to talk to any sales person - the cable was automatically selected for you - with a free delivery & installation, etc. Unfortunately, this new refrigerator has an unusual height, which has blocked my two doors on the top. I wish Lowe's would give an earlier warning for the heights...

April 12, 2026
Verified Purchaser
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Great features, terrible reliability

Would Not Recommend

We loved the space and features that this refrigerator had to offer. As of now, we've had it about 4.5 years and it has had continued issues from the second year on. The freezer stopped staying cold consistently which required the control and power boards to be replaced (luckily under extended warranty). This took almost 3 months due to parts shortages. The issue occurred again a year later, determined to be an issue with the defrost cycle and another lengthy troubleshooting issue with loggi...

April 7, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareApril 8, 2026

So good I bought it a second time

Would Recommend

[This review was collected as part of a promotion.] After moving, I missed this fridge. Finally, I bought the same model. I loved it that much. I swear, the angels sing when you open the doors. Best fridge I've ever had. The only odd thing is that we didn't get dividers for the two pull out drawers. In the last model I had them. Not sure why they'd be omitted this time.

April 1, 2026

From kitchenaid.com

Holds tall items that others do not due to shelves

Would Recommend

Love the room it has and the separate compartments

March 30, 2026
Verified Purchaser
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