
Ratings & Reviews for KitchenAid Standard-Depth 25.8-cu ft 36-in Wide with Ice Maker ( Stainless steel )
Ratings may include incentivized customer reviews.
What Customers Are Saying
This refrigerator has mixed reviews. Many customers praise its spacious design, useful features like separate temperature-controlled drawers and a three-drawer freezer. However, a significant number have experienced major issues like ice maker problems, cooling system failures, water leaks, and electronic control board failures. The quality and reliability seem inconsistent, with some very satisfied but others extremely disappointed. When functioning well, it is an excellent product, but the high rate of malfunctions makes it a risky purchase.
Customer review summary generated by AI, including incentivized reviews.Freezer Drawer Needs Replacing
Would RecommendWithin a few days of installing the fridge, we noticed the freezer drawer had water/condensation on the top lip (see attached photo). We have to wipe away the water each morning and make sure the drawer is fully pushed closed with the drawers in their far back position. Otherwise, the entire freezer develops icicles throughout (see attached photos). The inspector can't see any breaks in the seal, but he said we need to replace the entire freezer drawer to resolve the issue.
Verified Purchaser
Lots of room
[This review was collected as part of a promotion.] one of the inside lights has turned brown,lip of door gasket has come off. It does keep things very cool in meat and crisper for vegetables, We took one shelf out to make it easier to keep tall items, this also makes it easier to see other things.
From kitchenaid.com
I bought this fridge twice. I loved it s much I built my kitchen around it. This second fridge misacting like the first and I'm waiting, again, for the repairman. It's a very pretty fridge but but beauty is not working, againKitchen Aid is a goo product, its to bad I got a limo twice
From kitchenaid.com
DON’T DO IT
Would Not RecommendI get it. It’s beautiful. It’s stunning. It’s the siren of refrigerators, luring you in with its good looks. Don’t fall for it. We’ve had this refrigerator for just four years, and it’s been one headache after another. I’ve had to completely defrost it multiple times because the freezer kept freezing over, and I’ve lost more food than I care to think about because of it. Thank goodness I bought the 5-year extended warranty, because otherwise I’d be furious about how much money I would’ve spent...
From kitchenaid.com
We are truly sorry to hear about the multiple issues that you have experienced with your Refrigerator, and we can certainly understand how frustrating...
constant issues for 8 years
Would Not Recommendconstant problems until it completely failed after 8 years. leaks, lighting issues, door seals...non stop. looks nice but thats it
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the multiple concerns that you have experiened with your KitchenAid® Refrigerator and ...
Nothing but issues
Would Not RecommendEverything that could go wrong with this fridge did. Interior completely cracked, everything is just duct taped together. Freezer drawers wouldn't close and constantly got stuck. And most importantly, it doesn't actually work. After a year ice build up got really bad. It would make ice, but wasn't cold enough to keep it frozen so water would just leak all over the place. It would turn off randomly and require us to turn the breaker off just to get it working again. We've had countless repair cal...
From kitchenaid.com
Hello! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we apologize that we did not meet those expectati...
worst fridge
Would Not RecommendRight now the price on this fridge is around 1200, when I bought it 2 years ago it was almost 3K and thats what I paid. It stopped working completely March 2026, exactly 2 years after I purchased it. It was delivered and installed April 2024, and it worked fine, like a refrigerator is supposed to but it didn't make a lot of ice. It is a very long story, but in short, the refrigerator is defective, dead in my kitchen. I have not had a fridge for 3 months already and the service companies and Whi...
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you are having with your...

Awful Quality
Would Not RecommendI really wanted to like this refrigerator, but the quality is just not good. It's only 5 years old and I've had it repaired 3 times already and now, less than 2 months after the last repair, the issue still exists. The back of the freezer frosts over and the ice maker stops working. How many times can you replace the Evap motor / sensor and heater coil before you call this a lemon? I am done with Kitchenaid / Whirlpool, the dishwasher that I bought with the refrigerator has also needed to be r...
From kitchenaid.com
Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing frost buildup and the ice maker not workin...
This one stands out!
Would RecommendThis fridge is beautiful and the inside is gray not white. I love the other drawers to get soda or produce without opening the big doors. It had great reviews so I hope it lasts. I had a whirlpool and a Maytag and both have had issues before they were 5 years old. Hoping Frigidaire males a long lasting fridge!
Verified Purchaser
Love the clean and lots of space look to ftidge
Would RecommendSo far loving my new fridge. Love the 2 extra 2 drawers 1 for veggies and fruits, use the other for can cokes. Have plenty of space. The freezer has lots of room and fits everything. Like how it was designed with the middle be able to scoot back and forth depending which side needs more room, the space to keep pizzas in, that's a good idea also. Really liking my fridge so far.
Verified Purchaser
poor extended warrantee ice maker sweats, freezer
Would Not Recommendfreezer has to be manually defrosted once a year or more excess ice build up
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator not defrosting and would...
DO NOT BUY THIS. YOU WILL REGRET IT
Would Not RecommendThis is the worst refrigerated I have ever had the displeasure of owning. There is a power issue that kitchen aid and local appliance repair companies have not been able to fix. It rattles almost constantly which is an issue we've had since it was new. The ice maker works periodically and often needs to be dumped because ice melts and refreezes inside the icebox. This fridge is EXTREMELY UNRELIABLE. DO NOT BUY IT.
From kitchenaid.com
Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...
Can’t say any more than I am very pleased with pro
Would RecommendIt was what I wanted matche my decor perfectly
Verified Purchaser
Buy somewhere else
Would RecommendProduct is fine Lowe’s is the worst store I have ever used
Verified Purchaser
Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

This product has an unusual height
Would Not RecommendI always purchase Refrigerators, washers and dryers from Lowe's since 1990 because the entire online order has been easy & the prices are reasonable! Recently, I am impressed with this online order without needing to talk to any sales person - the cable was automatically selected for you - with a free delivery & installation, etc. Unfortunately, this new refrigerator has an unusual height, which has blocked my two doors on the top. I wish Lowe's would give an earlier warning for the heights...
Verified Purchaser
Great features, terrible reliability
Would Not RecommendWe loved the space and features that this refrigerator had to offer. As of now, we've had it about 4.5 years and it has had continued issues from the second year on. The freezer stopped staying cold consistently which required the control and power boards to be replaced (luckily under extended warranty). This took almost 3 months due to parts shortages. The issue occurred again a year later, determined to be an issue with the defrost cycle and another lengthy troubleshooting issue with loggi...
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...
So good I bought it a second time
Would Recommend[This review was collected as part of a promotion.] After moving, I missed this fridge. Finally, I bought the same model. I loved it that much. I swear, the angels sing when you open the doors. Best fridge I've ever had. The only odd thing is that we didn't get dividers for the two pull out drawers. In the last model I had them. Not sure why they'd be omitted this time.
From kitchenaid.com
Holds tall items that others do not due to shelves
Would RecommendLove the room it has and the separate compartments
Verified Purchaser
Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number a...