Ratings & Reviews for Deckorators Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The railing system is described as well-made, sturdy, and attractive, with a durable powder-coated aluminum construction. However, many customers struggled with the installation process due to unclear and inadequate instructions, lacking diagrams and illustrations. This led to frustration, wasted time and materials, and in some cases, incorrect installations. Some customers also reported missing or incorrect parts in the packaging, further complicating the installation. While the product itself seems to be of good quality, the poor instructions and lack of customer support make this a challenging choice for many DIY homeowners.
Customer review summary generated by AI, including incentivized reviews.driver did an excellent job!
Deceptive sizing
Would Not RecommendPackaging dimensions are not accurate. The "72 inch" rail is 68 inches! This can make a huge difference and waste a lot of time. So tired of companies without ethics!
Dear Mando, thank you for taking the time to share your experience. We’re sorry for the frustration this caused, we understand how important accurate...
Worth the extra money for DIY
Would RecommendEasy to work with by myself, mounted one end to the step post, moved into the position and angle of the steps, mark and easily cut with a fine tooth saw blade.
Verified Purchaser
Dear D M Pool, Thank you so much for your positive review. We are so happy that you like our product. If there is anything else we can do, please em...
Contractor
Would RecommendI like the style and quality.
Verified Purchaser
Dear Zhou , Thank you so much for your excellent review. Deckorators value your business and feedback. We hope you enjoy your project for many years....
Be prepared to cut metal (aluminum)!
Would RecommendFairly easy when I figured it out. I like the curb appeal that is added to my house.
Dear Papa T, Thank you for the excellent rating. Deckorators appreciates you taking the time to evaluate out products. If there is anything else we c...
Be careful when putting on a downward angle
Would RecommendVerified Purchaser
Dear Valued Customer, Deckorators appreciates you taking the time to let us know about your experience! We are very glad to hear that you are satisfi...
Poor customer service.
Would Not RecommendOne of the railings was missing hardware packet. Tried reordering it, but still waiting.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear Valued Customer, we are sorry to hear that your kit did not contain the items which should have been in there. Please reach out to Deckorators a...
DIY Installation is Challenging!
Would RecommendWow! As simple as the installation of the basic railings is, installation of the stair railing is very challenging (and frustrating). The one-page/one-image instructions are at best lacking and at worst minimally helpful. After installing the horizontal deck rails with minimal difficulty, it took me about six hours to finally install the stair railing (which is probably about the same time it took me to install 10 posts and seven rail kits). There were so many difficulties, it would be hard t...
Verified Purchaser
Dear Valued Customer, thank you for letting us know about your frustrating experience. While we’re always working to make our products and processes ...
All metal
Would RecommendEasy to use.
Verified Purchaser
Dear RJT1, Deckorators values your business and feedback. We appreciate your high rating! If there is anything else that we can do for you, please e...
Superior product and the coating/finish is perfect
Would RecommendGreat company, customer service is second to none. I called after hours (The company is in central time) , It went to voicemail and I did not leave a message. To my surprise, I got a call back the next day from my caller ID. The representative wasVery knowledgeable, Helpful and friendly. The product itself is superior to most I have seen (Except for the solar light post caps).
Verified Purchaser
Hello, thanks for the great rating! We’re so happy you like our product! If there’s anything else that we can do, please e-mail our customer service ...
How easy the rails are to install
Would RecommendInstallation of the rails was idiot proof.
Verified Purchaser
Hello, thanks for the great rating! We’re so happy you like our product! If there’s anything else that we can do, please e-mail our customer service ...
Worked well
Would RecommendWorked well. Once I found a "how to" video online it ended up being fairly straightforward
Verified Purchaser
Dear Valued Customer, Deckorators values your business and feedback. We appreciate your high rating! If there is anything else that we can do for yo...
Missing parts
Would Not RecommendEvery single time I get those delivered it's missing parts!. I'm never buying again
Verified Purchaser
Mike, we apologize for any parts you did not receive. Please reach out to customer service at Deckorators. 1-800-556-8449.
Reference ticket #...
Ridiculous and Costly Experience
Would Not Recommend2 things others should know: Lowe's stores don't know their own inventory and the website is largely incorrect which resulted in 3 roundtrips to a store 60 miles away for nothing When finally I had no choice but for delivery ($79) Lowe's uses Budget Rental trucks - 2 of the 4 items HAD NO INCLUDED HARDWARE AND the truck driver kept saying he was "10 minutes away" but showed up 2.5 hrs later. I waited 4 hrs in a vacant house. Unless you can physically go in and purchase the deckarators railing...
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear Valued Customer, thank you for your feedback and we are sorry to hear that you are experiencing problems with your local store. Please reach out...
Dear Scott, Thank you for the excellent rating. Deckorators appreciates you taking the time to evaluate out products. If there is anything else we ca...