Ratings & Reviews for Deckorators Pre-Assembled 6-ft x 36-in Matte black Aluminum Deck Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Deckorators deck railing system is generally well-made and easy to install, with many customers finding it sturdy and attractive. However, some experienced issues with missing parts or unclear instructions, and a few noted the railing was slightly shorter than expected. Overall, the product is considered a good value, though customers should be prepared for potential minor installation challenges.
Customer review summary generated by AI, including incentivized reviews.Aluminum railing is hot in the summer!!!
Would Not RecommendVerified Purchaser
Missing hardware no support
Would Not RecommendDon't believe the fake replies from customer service. I was missing hardware and they said they could not help me. Now my local Lowes is refusing to take them back because the store 30 miles away should not have sold them to me without the hardware and they will not be able to sell them.
Dear Lowe’s Customer, we are sorry to hear this product did not meet your expectations. If there is anything that we can do, or if you would like to ...
Nice rail
Would RecommendVery nice rail …part of the rail had the wrong attachment brackets but Katy at Lowe’s of Washington,(she’s the bomb) NC called her rep. at the company n had me the correct ones in just a couple of days!!!!
Verified Purchaser
Hi Jimmy, thanks for the great rating! We’re so happy you like our product! If there’s anything else that we can do, please e-mail our customer servi...
Elegant
Would RecommendEasy to install and very clean looking.
Verified Purchaser
Dear Lowe’s Customer, Deckorators values your business and feedback. We appreciate your high rating! If there is anything else that we can do for yo...
No hardware
Would Not RecommendVerified Purchaser
Dear Lowe’s Customer, we are sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you furthe...
Take care during installation to avoid scratching
Would RecommendLove the product but the texture paint scratches very easy
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Lowe’s Customer, Deckorators appreciates your business and your positive feedback. If there’s anything else that we can help you with, please e-...
The item was missing parts
Would RecommendThe item was missing parts and the customer service at the Kings Plaza Brooklyn location is horrendous
From Pre-Assembled 8-ft x 36-in Matte black Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Mike, we are sorry to hear that you were missing parts. Please reach out to Deckorators at CustomerService@Deckorators.com, referencing this...
Great product but missing parts!
Would Not RecommendI love the quality, great. But all the section I got from Lowes were missing the hardware. I had to purchase on the side all the hardware, $60 per section. RIDICULOUS.
Verified Purchaser
Dear Gus L, We are sorry to hear that your kit did not contain the items which should have been in there. If you have not already done so, please rea...
3" long posts underneath could be stronger
Would RecommendIt closely matched the existing railing with its 3/4" balisturs. It's very strong also.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Proton Dave, thank you so much for your wonderful review. Deckorators really appreciates your business and we’re glad that you enjoy this! If th...
Overall good service
Would Recommendgood
Verified Purchaser
Dear Dave, Deckorators appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, plea...
Perfect
Would RecommendFrom Pre-Assembled 8-ft x 36-in Textured white Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Kiser273, Deckorators appreciates you taking the time to let us know about your experience! We are very glad to hear that you are satisfied with...
Good product.
Would RecommendRelatively easy installation and it looks great.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Rail installer, thank you so much for taking the time to let us know about your experience! Deckorators really appreciates your business and we&...
Attractive - nice finish
Would RecommendGreat product with versatile installation options. Sturdy when installed.
From Pre-Assembled 8-ft x 36-in Matte black Aluminum Deck Rail Kit Hardware Included Verified Purchaser
Dear Van Vleet, Thank you so much for taking the time to leave an excellent review. Deckorators really appreciates your business and we're glad t...
Easy railing system
Would RecommendEasy railing system
Verified Purchaser
Dear Big Al, thank you so much for taking the time to leave an excellent review. Deckorators really appreciates your business and we're glad that...
Dear Lowe’s Customer, we are sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you furthe...