Ratings & Reviews for CRAFTSMAN V20 20-volt max 13.0-in Straight Shaft Battery String Trimmer 4 Ah (Battery Included) (Charger Included)
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the trimmer for its powerful brushless motor, lightweight design, and quiet operation, with most noting it outperforms older gas models and handles typical yard tasks with ease. The switch from gas eliminates fuel mixing and reduces physical strain. However, battery life varies significantly—some complete full yards on one charge while others report 15-20 minute runtimes. Several users experience durability issues with plastic components cracking and bump-feed mechanisms failing. Despite these concerns, most customers find the convenience and ease of use worthwhile, though some recommend purchasing a second battery.
Customer review summary generated by AI, including incentivized reviews.spool assembly
Would RecommendThe trimmer works very well. However, the spool housing (assembly) is wearing and will have to be replaced in the near future. I have searched 'service net' and cannot locate the part.
From craftsman.com
Appreciate the new head design
Would RecommendNew design to head looks and feels much better with a more durable governor. Had the old model that was very light but after 2 years the plastic fatigue prevented the governor from engaging. This design added a few more ounces of weight but much more durable
From V20 20-volt max 13.0-in Straight Shaft Attachment Capable Battery String Trimmer Verified Purchaser
Broke on SECOND USE
Would Not RecommendThe second use the mechanism in the head that clicks to feed the spool broke. Now as soon as you turn it on it spits the whole spool out. It is completely useless aster only two uses.
From craftsman.com
Replacement Spool
Would RecommendAccording to the operating manual (if you threw it out its on this website) you just buy any .080 replacement wire, slip it the hole until it's even (20ft max at a time), and turn the housing clockwise so you here it clicking. Pretty simple and took 2 minutes.
From craftsman.com
Where can replacement spools be found?!
Would Not RecommendWorked great for my small yard. Spool ran out and now I can’t find replacements. Very frustrating to use this product for the life of one spool of string and now I’m just stuck with a weed eater that I can’t use. I bought craftsman because Of the reputation- so this is more than disappointing. I do not recommend this model.
From craftsman.com
Hello Craftsman, Thank you for contacting CRAFTSMAN®. We apologize the information was not readily available. Please visit our ServiceNet (https... Read More
Cordless and great power.
Would RecommendThe best cordless weed eater . It is lightweight and very powerful !
Verified Purchaser
Makes yardwork easier to perform
Would RecommendProduct is easy to assemble and is quick to put into service and use
Verified Purchaser
This thing exceeded expectations
Would RecommendWeight, Power, ergonomics and great price on sale as a kit.
Verified Purchaser
Great quality brand
Would RecommendI like the retracting length but wished it could go a bit longer. The the low setting is too weak for most applications so I use the high for most task around the yard.
From V20 20-volt max 13.0-in Straight Shaft Attachment Capable Battery String Trimmer Verified Purchaser
Button feed vs tap feed
Would RecommendThe line tends to get tangled from the factory i pulled the string out and re wound it it seems to be feeding better
Verified Purchaser
Great product!
Would RecommendI love this product! Easy to use and much sturdier than there previous product! I would have liked it to have prewrapped string but i learned how to wind the string and its fairly easy!
Verified Purchaser
Love this weed eater
Would Recommend[This review was collected as part of a promotion.] Weed eater is powerful and the batteries last plus are used on several other tools
From craftsman.com
Hello We appreciate your feedback. We would like to speak to you about the experience you had. Please email wecare@sbdinc.com and reference tic... Read More