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23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

Ratings & Reviews for Cafe 23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

3.5
342
Review
 3.5 out of 5
342 Reviews


63% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are divided on this drawer microwave. Most praise its sleek, stylish appearance and convenient drawer design that saves space and integrates beautifully into kitchen islands. However, nearly one-third report serious safety concerns: dangerous sparking, arcing, and visible bare metal exposure after 18-24 months of light use, with some experiencing failures multiple times. Many note the manufacturer is aware but refuses recalls, offering only discounts on the same model. Additional complaints include non-backlit control panels and loud drawer closure. Despite strong aesthetic appeal, the recurring safety defects and unresolved issues create significant hesitation among many potential buyers.

Customer review summary generated by AI, including incentivized reviews.
342 Customer Reviews

Great features

Would Recommend

Much easier to to remove hot products safely from the drawer.

August 27, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We’re happy to hear you’ve been enjoying the features of your new microwave drawer, and that it’s helped you be safer when removing hot dishes. We rea... Read More

Cafe_ApplianecsAugust 29, 2024

Controls designed by monkeys

Lack of backlighting of controls is a major inconveninece. Typically Microwave Drawers are mounted below waiste level to facilitate raising cookware above the door and side rails. Since the controls do not angle out (see Sharp Microwave Drawers), reading non-backlit controls requires strong room lighting and the need to bend down to put the controls at eye level.

August 26, 2024

From cafeappliances.com

Response from GE_Appliances

As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product te... Read More

GE_AppliancesAugust 27, 2024

Microwave review

Very nice looking. The open/close is very sensitive and will often open when only standing in front of the microwave.

August 26, 2024

From cafeappliances.com

Beautiful built-in mic

Would Recommend

Just had my kitchen remodeled and this built-in microwave is such a beautiful asset in my kitchen. It’s not bulky yet. Looks very stylish in my island 10/10. Recommend to anyone. And for the microwave itself, it works wonderfully heats up stuff very evenly!

August 21, 2024

From cafeappliances.com

Response from GE_Appliances

We are so happy that you are loving your new microwave. This is such a beautiful model with many great heating features that we are happy to hear you'... Read More

GE_AppliancesAugust 23, 2024

Microwave

Delivery was on time. Fits perfect. I’m excited to start using it.

August 20, 2024

From cafeappliances.com

No lit control panel???

Would Not Recommend

Expensive unit with no control panel backlighting is unacceptable. We would never have purchased this if we we knew that. So inconvenient to bend over without seeing control panel selections.

August 8, 2024

From cafeappliances.com

Response from Cafe_Appliances

We can understand that having a backlit control panel can be convenient. We will definitely forward your suggestion to our product design team for fut... Read More

Cafe_AppliancesAugust 8, 2024

Great microwave

I love this microwave - I think a good change would be to put the controls on top of the door so you can see them without bending over.

July 30, 2024

From cafeappliances.com

Well made

Would Recommend

Easy to use. Quality made product Heats up quickly and evenly

July 23, 2024

From cafeappliances.com

Response from Cafe_Appliances

We’re so happy to hear that you’ve been enjoying your oven and that you’ve found it easy to use. We love the fantastic features this model offers, and... Read More

Cafe_AppliancesAugust 2, 2024

Great microwave

Excellent microwave! Glad we bought one for our new home

July 20, 2024

From cafeappliances.com

Response from Cafe_Appliances

Thank you for taking the time to provide us with your feedback. We are joyful to hear that you are loving your new microwave.

Cafe_AppliancesAugust 2, 2024

Roopa

Would Recommend

Nice. Easy to clean. All features are there. Easy to defrost the food.

July 15, 2024

From cafeappliances.com

Malfunctioning early on

Would Not Recommend

We just had this installed and have only been using it about a week when the drawer would immediately close upon opening. I thought maybe someone leaned on the panel and changed a setting but I cannot find any setting anywhere related to this. In order to get the drawer to stay open we have to press "close" once it is open far enough and it will stop. This is literally brand new. Does anyone have any info or tips?

July 14, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We hate to hear that your microwave drawer keeps closing itself. We want to help. We recommend having your unit diagnosed by one of our qualified tech... Read More

Cafe_ApplianecsJuly 17, 2024

Great Microwave

Great appliance. Beautiful to look at and easy to use. 5/5 Stars

July 13, 2024

From cafeappliances.com

Very Glitchy microwave

Would Not Recommend

This microwave is very glitchy. The drawer started going in by itself. You would have to put your food in quickly or your hand would get pinched. Now that stopped and we have to push the close button twice for some reason.

July 13, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We hate to hear that your microwave drawer isn’t closing as it’s supposed to. We want to help. We recommend having your unit diagnosed by one of our q... Read More

Cafe_ApplianecsJuly 17, 2024

Great features!

Would Not Recommend

Ease of use and feature rich! Very nice addition to recently renovated kitchen.

July 12, 2024

From cafeappliances.com

Very Cool!

This is the coolest microwave on the market!! We love that it is in the cabinets and not over the stove or on the wall under or over the oven -- a much cleaner look and gives us space for two ovens (Also Cafe of course!) The position of the buttons was easy to learn -- not long before we weren't bending over to figure out what to push.

June 21, 2024

From cafeappliances.com

Nice but appears to be junk

Would Not Recommend

Thought a built in Microwave was a great upgrade for my new kitchen. Broke after 8 months and hardly used. Have a 5-year warranty with Bray and Scarf and parts have been on order for almost 3 months. I have always bought GE appliances, but I may be changing my mind since I cannot get any satisfaction where I bought it from.

June 10, 2024

From geappliances.com

Response from GE_Appliances

We're sorry to hear that your part broke and you had to order parts. We're confident that you will be able to enjoy your appliance once it gets fixed.... Read More

GE_AppliancesJune 11, 2024

Worked great until it didn’t

Would Not Recommend

Bought approximately 5 months ago. Assumed with a higher price tag that we would get a quality appliance. The magnetron already needs replaced, which is luckily under warranty. Did not expect issues this early on in the lifetime of the appliance.

June 6, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're sorry to hear that your microwave stopped working and need to replace the part. For the best assistance with this, we recommend taking advantage... Read More

Cafe_AppliancesJune 6, 2024

Pleased with this model

Would Recommend

Easy to install. Very smooth drawer action. Looks great in my existing island.

June 5, 2024

From cafeappliances.com

Sleek Lines for a modern look!

Would Recommend

It was easy to install. We absolutely love the look of it and it’s very easy to operate.

June 5, 2024

From cafeappliances.com

Sleek and classic

Would Recommend

So far I’m loving this microwave, it looks great in my new kitchen, and I love the open and close feature. It’s sleek and has a smooth open and close drawer type door. I like the sensor settings for different types of dishes.

June 4, 2024

From cafeappliances.com