Ratings & Reviews for Master Forge 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the straightforward installation and realistic, attractive appearance with abundant flames and natural-looking logs. Many report strong heating performance and appreciate the remote thermostat convenience. However, a substantial group experiences critical failures: pilot lights won't ignite consistently, thermostats fail to shut off at set temperatures, and units remain on indefinitely. Some report gas buildup causing flare-ups and flame ignition issues. Additional complaints include loud popping sounds, missing hardware, and battery sensitivity. Despite strong appeal for those with proper function, persistent operational problems significantly undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.Poorly written procedure for start up
The procedure for starting up after the pilot has been lit is a safety concern. Your arm should be over the logs during this process The receiver switch should be set to “ON” then the pilot knob set to the “ pilot position”
Verified Purchaser
Bad igniter
Would RecommendThe igniter does not work. I had to light the pilot light.
Verified Purchaser
great source of haet
great product
Verified Purchaser
Requires a 90 degree elbow, not included
Easy set up. Looks good. The base is exacty 15 inches deep, so measure your fireplace depth twice. It also REQUIRES a 3/8x3/8 90 degree elbow unless you have about 18 inches of fireplace depth. This elbow is not included.
Verified Purchaser
They are junk
Would Not RecommendIt does not work
Verified Purchaser
Hello Mark, we are concerned to come across your 1-star review. For any issues with your 24-in 33,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Firepl...
Great logs!
Would RecommendThe gas logs were easy to install. The remote works great. Although the thermostat on the remote doesn’t work on mine.
Verified Purchaser
Completely useless and potentially dangerous
Would RecommendWe purchased these gas logs expecting a normal, functional fireplace experience. Instead, the logs will hold a flame for maybe an hour—often less—before slowly going out on their own. When we contacted customer support, their response was unbelievable: “It’s supposed to do that. They stay on for 10–15 minutes, turn themselves off, and then turn themselves back on after a bit.” I’m sorry… what? That explanation is 1. Stupid – A fireplace that randomly shuts off and reignites is not what any r...
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello, we are troubled to come across your 1-star review. From your description, it sounds like your 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-F...
replacement
Would Recommendwish it had remote control
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
awesome it has a safety shutoff
Would RecommendEasy set up
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Broken
Would Not RecommendThe ignitor does not work out of the box.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Thank you for reaching out, Sanderella. For your 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Fireplace Logs, please contact our knowledge...
Good Value Gas Logs with Remote that Does the Job
Would RecommendThis was a good value for the money. Installation required a few extra parts I found after visiting several specialty stores. The logs do a great job especially during an ice storm blackout for several days.
Verified Purchaser
Puts out a good amount of heat.
Would RecommendDoes a realy good job. Puts out a good amount of heat. Was easy to install. Received it really fast. Good job Lowes.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Great while it works
Would Not RecommendPilot will light and logs will start burning. After about 3-5 minutes the logs extinguish. You have to reset the logs every time.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello, We understand your concern and want to help address the issue you are experiencing with the pilot and burner operation. Please contact our kno...
Easy Install Very Warm
Would RecommendGreat logs for the Price. Ours are pretty & easy to use thermostat option works for our 1200 SQ Ft very well.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello Scott, We truly appreciate your thoughtful 5-star review of the 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Fireplace Logs with The...
Master Forge 19.75" vent free gas
Would RecommendThis log set heats way better by burning longet than the one I repaced it with.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello Viclyn, We truly appreciate your thoughtful 5-star review of the 19.75-in 30,000 BTU Dual Fuel Dual-Burner Vent-Free Gas Fireplace Logs with Th...
This is as good as it looked.
Would RecommendIt looks good (quite natural) with a lot of flames around the "logs" and works well using the remote.
Verified Purchaser
Hello Marg, Thank you for reaching out. We truly appreciate you taking the time to leave a 5-star review and share your experience. We are glad to he...
Thank you for reaching out. We are concerned to read your review and understand your concerns regarding the startup procedure for your Dyna-Glo vent-...