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12.9-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator Built-In ( White )

Ratings & Reviews for Whirlpool 12.9-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator Built-In ( White )

3.1
113
Review
 3.1 out of 5
113 Reviews


50% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The overall sentiment towards this product is negative, with many customers reporting frequent malfunctions, issues with temperature regulation, and excessive ice buildup. The reliability and durability of the refrigerator seem to be major concerns. However, a small number of customers expressed satisfaction with the features and performance, suggesting some variability in quality. The consensus is that this model is not recommended due to the widespread issues reported.

Customer review summary generated by AI, including incentivized reviews.
113 Customer Reviews

Freezer ineffective

Would Not Recommend

[This review was collected as part of a promotion.] I bought this refrigerator one month ago and I'm not happy with it. The freezer does not keep all contents fully frozen. I noticed the problem after a couple of weeks and adjusted the freezer control to max freezing level. That did not solve the problem. Everything is not fully frozen. The unit does not freeze the ice cream at all. It has thick soupy consistency.

December 13, 2022

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Mhammie1. It's hard for us to hear that you had a negative experience with your Refrigerator, as we alway...

Consumer CareDecember 14, 2022

Like new refrigerator

Would Recommend

[This review was collected as part of a promotion.] Just the right size for two people. Food lasts longer than with old refrigerator.bLove it!

December 11, 2022

From whirlpool.com

24" space saver This is a really nice space saver

Would Recommend

[This review was collected as part of a promotion.] Purchased this for our guest apartment. Fits perfect and you can add an ice maker. Very Very quiet I wasn't sure if it was running.

December 6, 2022

From whirlpool.com

Perfect For The Space

Would Recommend

[This review was collected as part of a promotion.] Bought this small refrigerator to fit a specific space. Very satisfied with that, but the freezer started to frost up quite a bit. I was not happy. Service came out and as of this writing everything seems to be fine.

December 3, 2022

From whirlpool.com

Compressor broke after 5 Months

Would Not Recommend

[This review was collected as part of a promotion.] Do not buy. Compressor went out after a few months!

December 2, 2022

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Wally. It's hard for us to hear that you had a negative experience, as we always try to do our best to pr...

Consumer CareDecember 2, 2022

For the Garage

Would Recommend

[This review was collected as part of a promotion.] We purchased this to replace an aging unit we had in our garage for years. It was still freezing on the top but warm as the 4th of July in the refrigerator part. We figured it was on its way out and hence forth this model replaced it. Smaller but our family has also gotten smaller.

November 25, 2022

From whirlpool.com

Perfect extra refrigerator

Would Recommend

[This review was collected as part of a promotion.] Needed a small refrigerator for the basement to hold extra items. Does the job perfectly?

November 24, 2022

From whirlpool.com

Nice fridge but has issues

Would Not Recommend

[This review was collected as part of a promotion.] Brand new fridge not even a year old and filling up with water on the inside. Pretty ridiculous. I use this as a second fridge so it has about 6-10 small items in it and the freezer has even less so this shouldn’t be happening. I had to schedule a repair and they said only half of the heater is working to defrost. I expect that from a fridge that’s years old. Not a brand new one just manufactured. Ridiculous. Not to mention I am pregnant so it’...

November 19, 2022

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, JenniferE. It's hard for us to hear that you had a negative experience, as we always try to do our best t...

Consumer CareNovember 23, 2022

Bad applices

Would Not Recommend

[This review was collected as part of a promotion.] O bougth this on june 28/2022 and 08/2022 is broken it

October 17, 2022

From whirlpool.com

Response from Social Care

Thank you for sharing your insights with us, Juana. It's hard for us to hear that you had a negative experience, as we always try to do our best to pr...

Social CareOctober 21, 2022

Nice features for a smaller refrigerator.

Would Recommend

[This review was collected as part of a promotion.] We needed a smaller refrigerator for our garage space. When our sons and their families come it is great to have an extra one. This refrigerator has nice features for its size, plus it looks great in the stainless steel. Cooling and freezing so far is very good.

July 31, 2022

From whirlpool.com

The best

Would Recommend

[This review was collected as part of a promotion.] I Bought this a month ago and I’m happy because i love it.

July 31, 2022

From whirlpool.com

It's ok!

Would Not Recommend

[This review was collected as part of a promotion.] Love the look of the exterior! Scratches easily though. Interior drawers are flimsy and difficult to use.

May 25, 2022

From whirlpool.com

Happy Customer

[This review was collected as part of a promotion.] Good purchase, and well priced. Refrigerator has attached for ice cream maker as well.

April 16, 2022

From whirlpool.com

Does the job

[This review was collected as part of a promotion.] I needed a small, counter-depth fridge, and wanted it in glossy black. This fridge fits the bill perfectly. It gets a demerit because of the mismatch in the way the doors open. The freezer slot is on the side and the fridge slot is in front. Yes, it's a small annoyance but it does keep me from truly loving this otherwise fine product. Lastly, I'm still trying to remove the bits of plastic sheeting that was left after the installation. This is a...

April 13, 2022

From whirlpool.com

Great product

Would Recommend

[This review was collected as part of a promotion.] The features, including quite operation are excellent!

March 25, 2022

From whirlpool.com

Refrigerator

Would Recommend

[This review was collected as part of a promotion.] I’m very pleased with my refrigerator features, size and color. It’s very spacious.

March 3, 2022

From whirlpool.com

Compact

Would Recommend

[This review was collected as part of a promotion.] I purchased this item 3weeks ago, it's perfect, is not too small, it fit in the space nicely. Has alot of room inside. Very easy to clean and maintain. Has wheel to move is needed. This is a great purchase.!

February 24, 2022

From whirlpool.com

Small and cute fridge

Would Recommend

[This review was collected as part of a promotion.] This is perfect for a smaller kitchen. Enough for one person or a small family.

February 23, 2022

From whirlpool.com

Nice appliance

Would Recommend

[This review was collected as part of a promotion.] Cools fast. Very Quiet. Seems like a quality product.

February 3, 2022

From whirlpool.com

Works great, foot was bent & door switch impossibl

Would Not Recommend

[This review was collected as part of a promotion.] Price was good for the size and style. I like that it can have an icemaker added later. Unfortunately one of the feet was bent, and when we switched the door opening direction, we found that one of the needed holes on the bottom wasn't threaded like it was supposed to be (found out after removing over 20 screws and the doors...).

February 2, 2022

From whirlpool.com