Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users reported the item worked well and was easy to install, while others encountered issues like the product not fitting their hot water tank or the thermocouple not functioning properly. There are both positive and negative experiences with the quality and performance of the product.
Customer review summary generated by AI, including incentivized reviews.Essential Item
Would RecommendEasy install and works!
Verified Purchaser
Buyer
Would RecommendWe were happy ,we went bought them at another store but they were bent had to bring it back. so we went to Lowe’s and they were in much betterconditi
Verified Purchaser
easly to use
Would Recommendeasly to understand how to insteal.
Verified Purchaser
Check that you’re picking up the correct parts
It was the wrong product
Verified Purchaser
Is always good to have one when needed.
Would RecommendWas exactly what I needed
Verified Purchaser
thermocoupler
Would RecommendEasy to install & worked perectly
Verified Purchaser
critical safety device for our water heater
Would RecommendWorks great and helped with the installation of our new water heater.
Verified Purchaser
It served basic purpose for a short time
It’s a cheap part that only lasts one heating season
Verified Purchaser
No Heat... Check Thermocouple First
Would RecommendEasy to install. Take old unit out and new in.
Verified Purchaser
Beware of bent lines on this product
Would Recommendthe product was exactly what I was looking for
Verified Purchaser
Good product
Would RecommendIt works but needed a shorter one.
Verified Purchaser
water heater
Would Not RecommendI hope it works when our water heater quits heating.
Verified Purchaser
Might have to get second one
Put on and did not work bought second one worked fine
Verified Purchaser
We are sorry to hear of your experience.
We recommend reaching out to Lowe's Customer Care at 1-800-445-6937 or Text 84109.
Worked as Needed
Would RecommendBuild quality was the finest of Chinese manufacturing, but it did work. I have doubt's to how long it will last, but when you need hot water now and dont want to spend hundreds on a plumber, this is your part.
Verified Purchaser
We are sorry to hear of your experience. We want to ensure the issue is resolved.
Please send your phone number to talktous@aosmith.co...