Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is generally well-received for its secure biometric access and sturdy construction, but a recurring issue with the gas struts that help open the door has been reported by many users. This flaw can make the safe difficult or impossible to open, diminishing the overall user experience, especially in emergency situations. While some customers have found DIY solutions, the manufacturer's lack of a permanent fix has frustrated others. Overall, the product appears to be a reliable option for secure firearm storage, but users should be aware of the potential strut failure.
Customer review summary generated by AI, including incentivized reviews.Good value and great function
Would RecommendSuper handy and QUICK to open. Love the fingerprint function and also the ability to have more than one print as well as a PIN code option. Solid construction.
From sentrysafe.com
Quality
Would RecommendHeavy built and works as advertised. Gas cylinder replaced recently has been my only issue.
From sentrysafe.com
Great product! Very impressed.
This safe is awesome! I have it bolted to the floor of my truck, where I can quickly access it, but if a thief breaks my window to get in the vehicle, they will have a very difficult time getting this safe open or remove it. It opens dependably and quickly and fits my self defense pistol and wallet/cash nicely. Great product! (After a few years the gas strut is needing replaced, but that is acceptable "wear and tear" over time.)
From sentrysafe.com
Good for home use.
Would RecommendGood for keeping a pistol at easy reach in case of emergency while keeping it secure from children. Design flaws are exploited in videos online showing how to defeat the lock. Most every criminal element will watch these videos. Easy to program the biometrics and change personal codes.
From sentrysafe.com
Defective Strut
The gal I spoke with took great care of me and resolved my issue right away.
From sentrysafe.com
Strong Safe/Weak Gas Strut
Would RecommendThe safe works fine. The biometric sensor does not always recognize my fingerprint so I just use the combination. The gas strut leaked out so I ordered a new one. A year or two later that one had also leaked out. I replaced the weak spring with one that is heavier and longer so it opens without gas in the strut. Problem solved. It's better to replace that spring up front than to find out the hard way, when you really need the lid to pop open. To open with a failing gas strut, turn the box over. ...
From sentrysafe.com
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss...
Gas Strut is faulty :(
Would Not RecommendI purchased this safe to keep my firearm out of reach from my children. I left it in the box unopened for about a year, until I purchased my firearm. When I opened the box for the first time, the gas strut that opens the lid would not work. I contacted the company to see what the warranty of the safe is, and if it was out of warranty to check and see if I could purchase a new strut. I have not heard anything back from them.
From sentrysafe.com
Love the biometric pistol safe feature.
Would RecommendLove the biometric feature but keep override key in failsafe place as the safe batteries do wear out!
From sentrysafe.com
Strut gone bad
Would Not RecommendLike many others, I experienced the issue of the bad strut. I have to lean my safe to the side to open the door because the strut doesn’t work at all. Given the numerous complaints about the issue, it’s clear that there should have been some type of recall. I definitely won’t be buying a Sentry Safe on my next purchase.
From sentrysafe.com
We’re sorry to hear about your experience with your safe, and we’d like to help you troubleshoot and resolve these issues. Please call us at 1-800-828...
Magnet?
This has sat in the box for 4 years unopened. Opened it today and the piston to open the door is not working. The suggested repair is to use a magnet and pull the door up.
From sentrysafe.com
We apologize for the experience you’re having with your safe and appreciate your feedback. We take security very seriously and are always working on i...
Study Construction, failure to open.
Would Not RecommendThe safe is very sturdy but can use a better opening strut system. If I need to open this safe in an emergency it will unlock with no problem, the code or biometrics work flawlessly but the door doesn’t pop open as it should. This is a problem and it needs to be addressed, you should not have to jiggle, use a tool or turn the safe over to retrieve your handgun when it’s supposed to pop open. I don’t want to throw it out and buy something else because I think it’s a good product, but you have ...
From sentrysafe.com
Thank you for your feedback and we’re sorry to hear about your experience with your safe. I will pass this information along to our quality team. We’d...
it Sucks. Period.
Would Not RecommendI bought this safe but when someone broke into my truck they easily broke into the safe as if it was butter and stole my gun.
From sentrysafe.com
We apologize for the experience you’re having with your safe and appreciate your feedback. Safety is our main concern; however, safes are a deterrent....
A nice little pistol safe
I found this safe to be a good fit for my full sized 9mm and 2 clips. I don't think the lid ever sprung open when opening activated. Finally inquired about the problem and have a new gas cylinder being shipped. I'm hopeful this will solve everything.
From sentrysafe.com

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. Safety is our main concern; ...