Ratings & Reviews for Samsung POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner
Ratings may include incentivized customer reviews.
What Customers Are Saying
This high-performance robot vacuum receives mostly positive reviews for its strong suction power, effective cleaning on carpets and hard floors, and convenient features like scheduling and smart home integration. Many users report it does an excellent job of picking up pet hair. However, some customers have experienced issues with the vacuum getting stuck, failing to map the entire home, and having a short battery life. There are also concerns about the high cost of replacement parts and poor customer service. Overall, this is a capable robot vacuum, but its long-term reliability and value for the price are questionable based on the mixed reviews.
Customer review summary generated by AI, including incentivized reviews.Waste of money
Breaks down frequently, doesn’t find its way back to the charger. Motor broke several years after buying it. Now it shuts off as soon as it comes off the dock. Way too overpriced, don’t waste your money. Bad product. You are warned
From Samsung US
Battery life sucks
Would Not RecommendHorrible battery life and there is no longer anymore replacement batteries on the website. Doesn't make sense that you would charge so much for a product with a faulty battery and then not provide a replacement battery. In my opinion they should refund everyone's money that bought one of these horrible vacuums.
From Samsung US
Hi Plod, Thank you for your observation of our product. The below link is the user manual for your model. Turn pages 12-13 (Charging), page 29 (Char...
overpriced, will not last long
Would Not Recommendtoday, set it on its way to do light vacuuming and after about 5 min, we smelled a heavy electrical odor. checked on the unit, and its not hung up on any cords, rugs, etc. unit then shuts down completely-no indicator at all. reset on bottom, waited a min or so, and restarted. same result, moved about an inch, then shut down. maybe it wasn't fully charged-nope, full charge. restarted from base, moved out, did 180 and shut down. no walk in service anywhere near me, and 265 to send in to look at...
From Samsung US
Hi jpss, We appreciate you giving us a review about the Samsung Powerbot Vacuum. We apologize for the inconvenience since the Powerbot vacuum stopped...
Very Disappointed
Would Not Recommendi loved,it was more money than the rumbas i owned,it stopped working a few days after the warranty expired, no repair service,couldn't find anyone in my area who would even look at it!
From Samsung US
Thank you for sharing your Samsung experience! ^Ty
Not a smart vacuum
the part that is a vacuum works great, the suction is powerful and the capacity is great. but this robot vacuum is more irritating than helpful.
From Samsung US
Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. Thank you for be...
Would not buy again!
Would Not Recommenddo not buy this vacuum unless you like to find it "stuck" in places where it should never get stuck and enjoy having to walk it to back to it's charging base every time it runs.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with info...
Nothing but problems
Would Not Recommendworst machine. battery died within 8 months. never found dock, which was in proper place. not worth the money especially the cost to replace the battery. do your research
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Nothing but problems
Would Not Recommendworst machine. battery died within 8 months. never found dock, which was in proper place. not worth the money especially the cost to replace the battery. do your research
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that ad...
Great vacuum - horrible charger base
Would Not Recommendlike many people who bought this vacuum, we found the vacuum itself to be fantastic. the charger base, however, is horrendous. samsung ought to be ashamed
From Samsung US
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters...
Right Wheel Error after warranty expired
Would Not Recommendright wheel error code after warranty expired. do no buy.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Great Product
Would Recommend[This review was collected as part of a promotion.] cleans up the floors while im at work during the day and surprisingly does a gantastic job. betterthan i wuld get it cleaning myself
From Samsung US
Samsung is pleased to hear that you are enjoying your POWERbot. Glad to hear that we were able to take over the chore of vacuuming for you and your bu...
Poorly constructed and designed
[This review was collected as part of a promotion.] like previous versions, this loses wifi. after 1yr, a wheel broke; a cheaply made plastic part that snapped. replacement is $150! when vacuuming and finding its base it wanders around like it's blind.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with info...
Don't buy, useless after a year.
[This review was collected as part of a promotion.] bought this in august of 2018 and it died on me. all it does is go in circles.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Great Vaccum- Terrible Warranty
Would Recommend[This review was collected as part of a promotion.] i have had my vaccum for 1 year and 30 days and have a significant malfunction with right driving wheel. i will be responsible for some if not all costs for repair.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
So nice I bought it twice
Would Recommend[This review was collected as part of a promotion.] first robot vacuum worked great, succumbed to death by dying dog bowel release, i'm the lucky owner of second robot
From Samsung US
We are sorry that you have lossed that special family member. We are glad to know that when it was time to transition to new robot that we were selec...
The power bot is awesome!
Would Recommend[This review was collected as part of a promotion.] the power bot does a wonderful job on my hard wood and carpeted areas. my only complaint is that i wish the dust trap was bigger as it gets full on its first time out for the day.
From Samsung US
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matter...
Does the job well
[This review was collected as part of a promotion.] this bot keeps up with the mess of having two golden retrievers and dark hardwood floors! best suction on the market!
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Just ok
Would Recommend[This review was collected as part of a promotion.] not sure this one is worth the price tag. great suction but this bot gets hung up alot. never cleans the entire house still better than doing it myself. just a little disappointed.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with info...
Disappointed!
Would Not Recommend[This review was collected as part of a promotion.] only thing saving this review is that i caught it on sale. otherwise 1 star. app is no good even on samsung phone. not impressed and i usually love samsung products.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Great suction. Spaced out cleaning service visits
Would Recommend[This review was collected as part of a promotion.] great suction. it gets stuck once in a while but i like the fact that i can set it up before i leave and it does the cleaning for you.
From Samsung US
Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming easier. Enjoy your free tim...
Hi Emanuel, We would love to assist you with your appliance. Kindly provide us with more details about the vacuum. Please feel free to get back to u...