Ratings may include incentivized customer reviews.
What Customers Are Saying
The vacuum has strong suction power and effectively cleans both hardwood floors and carpets, particularly picking up pet hair and debris. However, some users have reported issues with reliability, connectivity, and durability, including problems with the WiFi connection, the vacuum getting stuck, and the dustbin needing frequent emptying. The vacuum's performance and value may depend on the user's specific needs and environment.
Customer review summary generated by AI, including incentivized reviews.Worst software I have ever seen
Would Not RecommendTerrible product unfortunately. The hardware is mediocre at best, but lots to be desired. The suction is excellent, but the battery life dies DRASTICALLY after only a few months - "normal" mode might last 30 minutes, so it has to take 5 passes just to clean 500 square feet (due to the horrible software). You can forget using "Turbo" mode for high pile carpet - sure it really cleans well but the battery will only last 15 minutes. The charging ports should be recessed instead of flush so they don'...
From Samsung US
You might as well just throw your money away
Would Not Recommendyou will be looking for non existent parts in a year if not months. The parts that break down the most, like the brush VCA-RPB71 POWERbot Combo Brush hasn't been in stock for a while and the CR team doesn't know when or if it will be available ever. The audacity of these folks to still sell this product knowing fully well that they don't have the parts is mind boggling. I have reached out to the CR team for help but no resolution offered. I have a $600 powerbot collecting dust because my brush ...
From Samsung US
Hello there. We want to help you with the part needed for your Powerbot to determine the best way to help. Please feel free to get back to us via t...
Expectations fell short
Would Not RecommendI purchased 2 of these vacuums in 2020. This is my first AI vacuum. I am a supporter of Samsung products but this one has fallen short. For the amount of money spent on this vacuum. It would be nice if there was a backup battery to maintain the time and settings. Whenever this vacuum is unable to find its docking station which is way more than I am happy with. The time is off and I can’t count the number of times that my family and I were awoken to the vacuum working in the early hours of the mo...
From Samsung US
Hi Onricandi, Thank you for your well thought off review about this Samsung Vacuum cleaner. I have shared Samsung links below that can help with y...
Used it less than 5 times
This was bought for me as a gift in 2020. We moved and life happened and it sat in a box for two years. We got it out and it broke after using it less than 5 times. The robot couldn't find the charger, then the robot wouldn't leave the charging home and now the remote doesn't work. Customer service, of course, wouldn't help due to the warranty being expired. This gift was $300+ and very disappointing. Don't waste your money!
From Samsung US
Hello there. It's more promising when an appliance is working at its best performance. We've shared some possible fixes for your powerbot. The char...
Failed product of Samsung
Would Not RecommendI had bought this product, but since i bought it, it has given me trouble and nothing else. At first, it hardly picked up dirt/ debris from the carpet. I even tried running it on high, but it only makes loud noise and does not pick up anything. It roams around in circle and does not cover certain area. It is supposed to learn areas over time and follow pattern, no result.
From Samsung US
Hi there, Having a smart vacuum is a great way to keep the cleanliness of our homes. Let us go ahead and check some settings for the vacuum. Using ...
Good while it last I guess
I wanted to wait a sufficient time before adding my review. To have enough time to have fully tested and verified this vacuums benefits. I purchased this device in April 2021. Initially I was quite impressed as was everyone I showed this thing off to who would remark that the vacuum was both powerful, intelligent and efficient. What they were unaware of however was that the vacuum had attempted to hoist itself down a flight of stairs a few days prior something I assumed was user error due to me ...
From Samsung US
Hi There, We know the importance of having an appliance that works correctly. We're here to help in the best way possible with your unit. For one re...
do not buy
Would Not Recommenddo not buy. after a few months of usage, it became a hammer hitting everything on its way. very annoying. unable to find its way back to the charger
From Samsung US
You have valid concerns, and they are concerns we would like to address with some troubleshooting. Try glancing at the link below for assistance. Than...
Poor Product
Would Not RecommendI used it for under a year and now it does not work anymore. it gives a C01 code
Hello Rodolfo! We appreciate your feedback, continued support and choosing Samsung! ^Nic
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not impressed
Would Not Recommendthe rollers keep coming of the vacuum. the vacuum keep getting stuck somehow. the vacuum can hardly pick up anything. i am constantly going behind it and Manually sweeping myself. really not impressed with the robot. considering getting another brand.
From Samsung US
I get where you are coming from. We don't want our customers to feel like their product isn't performing at its best capabilities. To help with the va...
WHAT A WORKHORSE!
Would RecommendI picked up this little guy on December 4th, 2020 and it's April 15th, 2021. I cannot express how amazing it is to have the POWERbot in my home. I have a husky and it's just the nature of huskies to shed all day, everyday! I am very particular about hair and dander being on the floor, as we do not wear shoes in the should and the hair and dander will stick to our feet/sock. So, I was basically a slave to vacuuming on a daily basis. Since I got the POWERbot, I dont have to worry about that an...
Just Keeps Running!
Would RecommendAfter searching all of the available robotic vacumns and reading through reviews. I stumbled upon this gem! I already own a few Samsung products (Smart TV, phone) and was pleasantly surprised to see a Samsung vacumn! It was on sale for a brief period so I decided to go for it. Manual and instructions were easy to read and setup was super easy. It cleans our 2300 sq ft house, with 2 dogs, 2 cats and 3 adults, like a dream! I usually run it every other day and because we have different surfaces, t...
Verified Purchaser
Great Vacuum
Would RecommendIt does a great job. Nice to come home to a freshly vacuumed home.
Verified Purchaser
As expected !
Would Recommendnew powerbot 7065 platinum is much better than our previous cyclone vacuum. much quieter and more powerful suction plus transfers from tile flooring to carpet easily. thinking about buying another !!
From Samsung US
POWERbot R7065 initial impressions
Would Recommendi ordered the powerbot r7065 to replace an aging roomba 675. i know that it is not an apple to apple comparison, but what a difference. for starters, it goes in a straight and in a methodical way across all the rooms in my first floor and the navigation seems to get better by the day. also, it does not bump hard against obstacles and is very graceful in avoiding them. it does sometime get caught between the dining chair leg. the battery seems last well over 90 mins so far. picks up dirt everyd...
From Samsung US
Extremely Disappointed
Would Not RecommendI really wanted to like this unit, Samsung makes great stuff. This vacuum has no virtual walls and no way to block it from going out of the room and wandering off. When it does it can't find its way back and you have to go find it wherever it died. It came with a magnetic strip and no explanation in the owner's manual. I did try it. It doesn't work. The unit drives over it and rips it off the floor. It's a real shame because I have other Samsung products that work great. I returned this unit two...
From Samsung US
We appreciate you for taking the time to tell us about your experience. The magnetic strip that came with the vacuum should be strong enough to stop t...
Much better than other brands
Would RecommendPreviously had a Roomba and returned it within a week. This is much better. Three suction levels, goes in straight lines and remembers where obstacles are. This one doesnt tend to get lost like the roomba did
Subpar
Would Not Recommendwe have 2 australian shepherds, so we have a lot of fur around. this bot makes the claim to be good with pet hair (even though not the specific pet model). it does an ok job at that, but the collecting bin is way too small, fur gets wrapped around the beater bar, and the bars don’t last. additionally, the bar is never available for order online (thru samsung or elsewhere). the bar catches fur next to the bearing, which builds up and burns the plastic next to the bearing, ruining the bar. no mat...
From Samsung US
Thank you for sharing this experience with us and explaining your discretion regarding the vacuum. We here Samsung can sympathize with your concern. I...
It sucks and that's great!
Would Recommendthis vacuum is awesome! we schedule it to run every night and it leaves the floor spotless. it reaches all the creases and crevices around the house perfectly fine. i couldn't be happier with such a great thing. finally no need to haul my dyson down the stairs once a week, i just let this do the vacuuming daily and its never been cleaner!
From Samsung US
Its my Rosy! like from the Jetsons' family
Would Recommendi love it!!!! my spouse and i, both work fulltime jobs and are attending online grad school. it took us about 20-30 minutes to sweep the house. we saw the video of what it can do. never did i thought , i wanted something for my house instead of for me in christmas. i wanted and needed this. it works fantastically! i love that it uses the brush to get the edge's dirt and that it gets the air. unlike, other ivacuums that blow away the dust and dirt. it picks up the dogs' hair very well. i...
From Samsung US
Samsung 7065 powerbot vacuum
Would Not Recommendi had tuis powerbot 7065 less tuan 2 years-all of a sudden it realeases from tue dockimg station-lirches to the right and stops. it was a 500.00 purchase and now they want 169.00 to depot fix it. wow 225.00 per year is not a good value. thought samsung would be better than that. will avoid products in the futire.
From Samsung US
Thank you for sharing this experience with us. This is very helpful in bettering our product. ^Pat

Hello there, Michael B. Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to w...