Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is generally well-received, with many users finding it effective at containing their pets within the designated boundaries. Customers appreciate the ease of setup and the ability to adjust the system to their needs. However, some users have experienced issues with inconsistent performance, short battery life, and malfunctioning components. Proper training and maintenance appear crucial for the system to work effectively. Overall, the majority of customers are satisfied with the product and would recommend it as a safe and convenient way to give pets freedom while keeping them secure.
Customer review summary generated by AI, including incentivized reviews.Excellence
Would RecommendThis is my third system one burned in house fire last one just wore out.Looked at some newer kinds but came back to pet safe because they work have Great Dane's I have the stubborn dog collars and they will keep a 200 pound dog in the yard. I also use pet safe doggy doors.Have used them for over 20 years.Also great customer service šāš¦ŗ
From PetSafe
Receivers stop working
Would Not RecommendWe have had the system for about 4 years for 1 dog. We added a 2nd dog less than 2 years ago and a 3rd shortly after. The 3rd reciever rarely works and now the 2nd dogs receiver has now stopped working. We have tried all the steps. I tried reaching out for support via call and chat. Apparently, they must have alot of issues because of the wait times. Just disappointing.
From PetSafe
Works for the most part
Would RecommendWeāve had this system for over a year now and havenāt had issues until my dachshund managed to somehow break off the collar module. The prongs were ripped out completely, so there was no fixing the collar. My only complaint about this product is that there needs to be an option for a smaller mod for smaller dogs. My dachshund I believe got his caught on something bc it sticks out so far off his neck and he just pulled until he broke the mod to free himself. I specifically like the wireless syste...
From PetSafe
Thank you so much for sharing your experience! We are sorry to hear this has happened with your pups collar. It may be helpful to mention that the Sta...
Battery
I canāt review the product itself because I picked it up a week ago and finally have a chance to set it up today. Opened the box and followed instructions but the battery is dead or the receiver is broken. Either way, I canāt use it
From PetSafe
We're sorry to hear you're having difficulty with your system, Annie! If the issue is that the collar has no power, a replacement battery should re...
Love it when it works!
Would RecommendI love the wireless pet safe it kept our German Shepherd in the yard one day of training thatās it but now itās not working at allā¦please help with support or need to get a new one.
From PetSafe
We're so sorry to hear you're having trouble with your companion's system. This is something our Customer Care team is more than happy to assist you w...
Battery vs rechargeable
Would RecommendIs the rechargeable collar compatible with the battery collar? I now have the rechargeable one but was going to buy the battery unit if I can use the rechargeable collars I already have.
From PetSafe
We'll be happy to provide information for you, Teresa! So that we can confirm what collars are compatible with your system, please reach out to our ...
Collar
Would Not RecommendJust bought this in October the collar stopped working and my dog now runs across the street. This was not cheap and i expected it to last longer than this!!!!
From PetSafe
We are sorry to hear you are experiencing this issue with your pup's system. Our team would be more than happy to assist. If you would like you can re...
Doesnāt work like it should
Would Not RecommendI have standard poodles and an English springer spaniel on my wireless fence collar system. I have their collars and the box turned all the way up and they still go right through it. For as much as these cost it should do a lot better than it does.
From PetSafe
We are sorry to hear your pups are not responding to the system. This is something that our customer care team would be more than happy to assist you ...
Underground and Wireless
Would RecommendHave used the inground fence for 20 years, and the wireless for the past 5 years, both at home and at our cottage. Would NOT be without it!!! Have 3 dogs on it, and will be adding a new addition shortly.
From PetSafe
Thanks so much for sharing your experience with us! We love to hear our systems have been reliable for you and your pets over the years. We love to ha...
Best Thing ever!
Would RecommendI purchased two devices over 15 years ago with an additional collar for our property that was too large (would of been too expensive) to build a fence. Since then we have moved and have used the collars and devices on trips, family visits and our new dogs. Unfortunately after 15 years I now need to purchase new collars but the devices are still working. How often can you say anything still works after 15 years nowadays? May be a little expensive but totally worth the money!!!
From PetSafe
Thank you so much for sharing your experience! We are so happy we have been able to help all these years!
NOT RELIABLE...
Would Not RecommendTransmitter box randomly just stops working correctly...lights up and says it's on but it's NOT so it's NOT RELIABLE. Both collars have brand new batteries and I can walk forever with them in hand but no beeps, vibrate or shock.
From PetSafe
We're so sorry to hear you're encountering these issues with your pets' system. Based on the issue further troubleshooting is necessary to help get th...
Says it Works
Would Not RecommendWe set it up and our dog which is a big one gets alert then just walks right through it. We have it set high and yes weāve tested with the things that came in the box. I feel like this has been a complete waste of money.
From PetSafe
We're sorry to hear your dog is not yet responding to their boundary! It is crucial to mention that size does not correlate in any way to a dog's res...
Horrible system hurts my dogs
Would Not RecommendBought this 2 years ago and now it chocks the dogs continuously while theyāre sleeping in the house. I reset the modem nothing is near it. Both collars have new batteries. My dogs are tortured by this malfunction will petsafe guarantee this product and replace it? Or will they give me more excuses why itās my fault somehow?
From PetSafe
We are sorry to hear your are having this issue with your pup's system. While it would be beneficial to mention we do suggest not waring the wireless ...
Absolutely love this!
Would RecommendAbsolutely love the versatility of this product. We are able to have it hung up high on the wall so our children canāt mess with it. It was a super easy set up very self-explanatory and my dogs caught on very fast now if they get anywhere near the beeping, they turn right around and they know that they canāt go any further the batteries for the collars have been lasting anywhere from 2 to 3 months and I previously had a pet safe one that was a rechargeable collar. Iād prefer the batteries itās e...
From PetSafe
Thank you so much for sharing your experience with our Wireless Pet Containment Systemā¢. We are so happy to hear your pups are enjoying the freedom o...
Recommend
Would RecommendI absolutely recommend this. If you properly train your dog it works wonders. My dog, Milo, doesn't go anywhere near the boundary on only the medium setting. He's a stubborn german shepherd pitbull mix. So if you're wondering if this works for large breed, yes, yes it does. This is NOT a gps boundary. This is a boundary that is set by an adjustable radius around the main box. Milo is at the point with the boundary that I can leave him outside all day and he'll still be in the yard.
From PetSafe
Thank you for taking the time to share this feedback with us, Jake. We're glad to hear that this Wireless System has worked well for your companion, M...
It works!
Would RecommendHaving to constantly repair the underground wiring (if you could locate the breaks!) of the Invisible Fence system, we replaced it with this Pet safe Containment System. That was 15 yrs ago and we have never looked back! Although we live on 7 acres, we were interested in only fencing approx 1 acre which encircled our house. Set-up and training instructions was easy. I noticed that it is now recommended that the transmitter be placed inside your house but years ago it was suggested, I believe,...
From PetSafe

We're so sorry you've had difficulty with your system, Lisa! We can see that you reached out to our chat team outside of open hours. We are eager ...